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Computer Technology Support Jobs in Texas (NOW HIRING)

Roomi Group Corp

TECH SUPPORT

Houston, TX · On-site

$14 - $16/hr

Providing technical assistance and support related to computer systems, hardware, and software ... CompTIA A+ (Preferred) * 1 year Tech Support Experience (Preferred) * Fantastic installation ...

Echo IT Solutions

IT Support Specialist

Temple, TX · On-site

Associate degree in Computer Science, Information Technology, or a related field. * Minimum 5 years of hands-on experience supporting hardware, software, and end-user environments. * A combination of ...

Velocity Flex

IT Support Specialist

Houston, TX · On-site

IT Support Specialist/Help Desk Location: Houston, TX (Onsite) Schedule: Full-Time | Call Center ... Strong knowledge of computer hardware installation and repair * Experience troubleshooting Windows ...

Velocity Flex

IT Support Specialist

Jersey Village, TX · On-site

Strong knowledge of computer hardware installation and repair * Experience troubleshooting Windows ... Previous IT support experience in a call center environment * Basic networking knowledge (Wi-Fi, ...

MAS Law Firm

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Junior IT Support

Richardson, TX · On-site

Junior IT Support North Dallas mid-size Law Firm seeking an in-house Junior IT Support. This ... Responsibilities: · Offer assistance to computer system users. · Keep office workstations, MFP ...

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Computer Technology Support information

What are the key skills and qualifications needed to thrive as a Computer Technology Support specialist, and why are they important?

To thrive as a Computer Technology Support specialist, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues and delivering excellent user support in a timely manner.

What are some common challenges faced by Computer Technology Support professionals, and how can they effectively address them?

Computer Technology Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under tight deadlines, managing multiple support requests simultaneously, and communicating complex technical information to non-technical users. To address these challenges, it's important to prioritize tasks, maintain clear communication, and stay updated on the latest technology trends and troubleshooting methods. Additionally, documenting solutions and collaborating with team members can help streamline support processes and improve overall efficiency.

What are Computer Technology Support professionals?

Computer Technology Support professionals, also known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computer hardware, software, and networks. They troubleshoot problems, install and configure systems, and provide guidance on the use of technology. Their work ensures that computer systems run smoothly and that users can effectively utilize technology for their tasks. In many settings, they may also maintain security protocols and perform routine maintenance. These professionals are essential in keeping businesses and users productive and secure.

What is the difference between Computer Technology Support vs Network Technician?

AspectComputer Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Employer & Industry UsageIT support companies, corporate IT departments, tech service providersTelecommunications, large enterprise networks, data centers

Computer Technology Support focuses on assisting users with hardware and software issues, often in help desk settings. Network Technicians specialize in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their daily tasks and focus areas differ significantly.

What are popular job titles related to Computer Technology Support jobs in Texas? For Computer Technology Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Computer Technology Support jobs in Texas look for? The top searched job categories for Computer Technology Support jobs in Texas are:
Computer Technology Support jobs near you
IT Support Services Analyst

IT Support Services Analyst

U.S. Legal Support

Houston, TX • On-site

Other

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

U.S. Legal Support rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

178th of 424 rated business services

Job description

Are you organized, analytical, and customer-oriented? Do you enjoy troubleshooting technical issues and providing support to a diverse team?
U.S. Legal Support seeks an IT Support Analyst I with experience in software troubleshooting, system administration, and incident management. If you possess these qualities, consider joining our amazing team in Houston, Texas!
IT Support Analyst I - Key Responsibilities

  • Answer, document, and triage new work requests received through phone queues, messaging or email applications, and in-person interactions.
  • Review, organize, and prioritize all pending work assigned to the team within ServiceNow to ensure timely and effective handling.
  • Provide technical assistance to users for incidents assigned to the team, delivering support both in person and remotely using telephonic and remote desktop solutions.
  • Exercise sound professional judgment when analyzing problems, determining appropriate resolution paths, or identifying when escalation or advanced maintenance is required to restore functionality.
  • Identify, analyze, and track issue trends, collaborating with team members to isolate root causes and pursue long-term or permanent solutions.
  • Identify and escalate widely impactful or time-sensitive issues to senior analysts, team leadership, or other IT teams in accordance with established procedures.
  • Coordinate with internal IT teams and external product or service vendors to resolve advanced or complex technical issues aligned with business needs.
  • Serve as an educational SME for enterprise productivity and proprietary workflow solutions, delivering guidance, best practices, and insight while supporting escalation-level education to drive adoption and consistent usage.
  • Educate users on the availability, capabilities, and proper usage of IT-managed products and services.
  • Facilitate user account lifecycle management, including the creation, administration, and termination of user accounts and associated enterprise application access.
  • Provide after-hours support during assigned on-call rotations for incidents or requests requiring extended coverage.
  • Maintain accurate, complete records of all services performed for calls, incidents, and tasks within current CSM solutions to support auditing, reporting, and operational continuity.
  • Assist with the development and ongoing improvement of knowledge documentation for common issues, processes, and supported systems.

Perks and Benefits
We provide our IT Support Analysts with family- and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities, and much more!
IT Support Analysts work in a hybrid schedule and receive the training and equipment needed to succeed.
Requirements
All you need to be an IT Support Analyst I is a high school diploma (or equivalent), two years of concentrated experience in computer technology or computer services, and hands-on experience with incident management in an enterprise support environment. Experience supporting Microsoft 365 applications, Windows-based systems, and remote users is strongly preferred.
Candidates should demonstrate strong customer service skills, clear verbal and written business-level communication, sound analytical judgment, and the ability to manage work accurately and efficiently in a fast-paced environment. A degree or certifications in a computer science-related field are preferred.
Employment is contingent upon a successful background check, and candidates must be able to lift up to 50 lbs.
Apply today!
Discover why we recently earned the Happiest Employee Award two years in a row:
https://www.comparably.com/companies/u-s-legal-support
SHIFT OPTION 1:
Mon - Thurs, 07:00 - 17:00
Friday, 07:00 - 12:00
SHIFT OPTION 2:
Mon - Thurs, 09:00 - 19:00
Friday, 09:00 - 13:00
OTHER SHIFT DETAILS:
Minimum 30-minute unpaid lunch midday Mon - Thurs
Optional 2 x 15-minute paid breaks
Flexible shift schedules + overtime as permitted by management
1st two weeks physically in the office each day for training/shadowing
Hybrid remote schedule thereafter; Mon - Wed in office, Thurs - Friday remote

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