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Computer Technology Support Jobs (NOW HIRING)

NEOGOV

Computer Tech

Leesburg, FL · On-site

$16.25 - $21.50/hr

NEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website ...

Verstela

Entry Level Computer Tech

Sunnyvale, CA

$24/hr

Earn Extra Cash This Summer! Entry-Level Computer Tech Project We're hiring Entry-Level Computer Techs to assist Amazon corporate office move in San Francisco. You'll work alongside experienced IT ...

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How much do computer technology support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for computer technology support in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What do computer technology support technicians do?

Computer technology support technicians diagnose, troubleshoot, and resolve hardware and software issues for users and organizations. They install, configure, and maintain computer systems, often using remote tools and technical documentation, and may assist with network connectivity and security. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What is computer technology support?

Computer Technology Support professionals, also known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computer hardware, software, and networks. They troubleshoot problems, install and configure systems, and provide guidance on the use of technology. Their work ensures that computer systems run smoothly and that users can effectively utilize technology for their tasks. In many settings, they may also maintain security protocols and perform routine maintenance. These professionals are essential in keeping businesses and users productive and secure.

What are the key skills and qualifications needed to thrive as a computer technology support specialist?

To thrive as a Computer Technology Support specialist, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues and delivering excellent user support in a timely manner.

What is the difference between Computer Technology Support vs Network Technician?

AspectComputer Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Employer & Industry UsageIT support companies, corporate IT departments, tech service providersTelecommunications, large enterprise networks, data centers

Computer Technology Support focuses on assisting users with hardware and software issues, often in help desk settings. Network Technicians specialize in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their daily tasks and focus areas differ significantly.

What are some common challenges faced by computer technology support professionals, and how can they effectively address them?

Computer Technology Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under tight deadlines, managing multiple support requests simultaneously, and communicating complex technical information to non-technical users. To address these challenges, it's important to prioritize tasks, maintain clear communication, and stay updated on the latest technology trends and troubleshooting methods. Additionally, documenting solutions and collaborating with team members can help streamline support processes and improve overall efficiency.
More about Computer Technology Support jobs
What states have the most Computer Technology Support jobs? States with the most job openings for Computer Technology Support jobs include:
What job categories do people searching Computer Technology Support jobs look for? The top searched job categories for Computer Technology Support jobs are:
Computer Technology Support jobs near you

Computer Tech

NEOGOV

Leesburg, FL • On-site

$16.25 - $21.50/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary:
NEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website content for the city.
Responsibilities:
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Provide primary support via manning the City’s Help Desk operations.
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Documents all incoming trouble tickets and route to appropriate staff for resolution
• Provide routine support for computer-related issues of City and Public Safety staff.
• Operates Service Desk software and performs follow-up of outstanding issues as needed.
• Active Directory user basic management/ Familiar with Exchange for users (Outlook)
• Escalates more complex situations to second-tier problem resolution staff when necessary
• Troubleshoots computer programs to improve operations management or provide information.
• Install new PCs, associated software, and/or peripherals.
• Diagnose equipment, software, operating systems, cabling issues, and network installs as required.
• Utilize software-reporting tools to create and distribute pertinent statistical reports to departmental administrators and supervisors.
• Assist in evaluating existing City software and hardware to make recommendations toward improvements and coordination between City departments.
• Follow IT procedures for personnel to ensure a professional and timely response to software and hardware support requests.
• Maintain and coordinate computer software and hardware update requests ensuring the proper guidelines for update are followed and documented for warranty and billing requirements.
• Support and maintain user account information including rights, security and system groups.
• Considerable knowledge of principles, practices, and methodologies of operating a computing system.
• Ability to communicate effectively, both orally and in writing.
• Maintain Content Management System of all image updates.
• Maintain existing website in conjunction with staff editors to ensure policy conformity and ADA compliance.
• Organizes, analyzes, examines or evaluates content or information for publishing and may remediate or prescribe action based on such data or information.
• Performs related work as required.
Qualifications:
Required:
• Requires Associate Degree in Business/Computer Technology or similar field; or an equivalent combination of education and experience that provides the required knowledge skills, and abilities.
• Requires experience in website content and social media management, Helpdesk tasks to include but not limited to answering phones, documenting trouble calls and the ability to solve low level technical and functional issues related to City systems.
• Required Skills include above average Microsoft Office Suite knowledge, above average Adobe Acrobat Skills and knowledge of ADA website compliance laws.
• Ability to follow detailed instructions and multi task.
• Must be a self-starter with the ability to work independently and make logical decisions.
• Requires a valid State of Florida driver license and a satisfactory driving record as a condition of initial and continued employment.
• Requires passing a Level 2 Background screening.
• Must obtain a Criminal Justice Information Services (CJIS) certification within six months of employment.
• Must Obtain CompTia A+ post 2019 within 1 year of hire date.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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