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Computer Technology Support Jobs (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

VPN, Terminal Services, and Citrix. • Set-up new computer equipment based on a standard ... Required : • IT Support relating to technical issues involving Microsoft's core business ...

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How much do computer technology support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for computer technology support in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What are Computer Technology Support professionals?

Computer Technology Support professionals, also known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computer hardware, software, and networks. They troubleshoot problems, install and configure systems, and provide guidance on the use of technology. Their work ensures that computer systems run smoothly and that users can effectively utilize technology for their tasks. In many settings, they may also maintain security protocols and perform routine maintenance. These professionals are essential in keeping businesses and users productive and secure.

What are the key skills and qualifications needed to thrive as a Computer Technology Support specialist, and why are they important?

To thrive as a Computer Technology Support specialist, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues and delivering excellent user support in a timely manner.

What is the difference between Computer Technology Support vs Network Technician?

AspectComputer Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Employer & Industry UsageIT support companies, corporate IT departments, tech service providersTelecommunications, large enterprise networks, data centers

Computer Technology Support focuses on assisting users with hardware and software issues, often in help desk settings. Network Technicians specialize in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their daily tasks and focus areas differ significantly.

What are some common challenges faced by Computer Technology Support professionals, and how can they effectively address them?

Computer Technology Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under tight deadlines, managing multiple support requests simultaneously, and communicating complex technical information to non-technical users. To address these challenges, it's important to prioritize tasks, maintain clear communication, and stay updated on the latest technology trends and troubleshooting methods. Additionally, documenting solutions and collaborating with team members can help streamline support processes and improve overall efficiency.
More about Computer Technology Support jobs
What states have the most Computer Technology Support jobs? States with the most job openings for Computer Technology Support jobs include:
What job categories do people searching Computer Technology Support jobs look for? The top searched job categories for Computer Technology Support jobs are:
Computer Technology Support jobs near you
IT Support Associate

IT Support Associate

Donato Technologies, Inc

Memphis, TN • On-site

$16.50 - $21.25/hr

Contractor

Re-posted 19 days ago

Job description

  • Description:

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    Performs other duties as assigned. Supports the organization's quality program(s).

     

  • Requirements:QUALIFICATIONS
    **This position is Contract to Hire and Open to Remote** 
    Hours are 8:30 am – 5:00 pm CST Monday – Friday 
    Education & Licensing Associate degree in a computer technology field preferred.
     

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    Lifting requirement, our team to lift between 20 and 40 pounds.
    Experience Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.
    Skills & Knowledge Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office Strong oral, written and business communication skills Analytical, interpretive and decision-making skills Strong organizational skills Excellent interpersonal and customer service skills Excellent negotiation and conflict resolution skills Strong stress and time management skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
    WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.
    Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
    Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking
    NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.