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Remote Help Desk Support Jobs (NOW HIRING)

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ... Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC ...

Maximus

Technician 1 - Help Desk Support

VA · On-site +1

$20 - $27/hr

The help desk also provides vetting and approval and offers ongoing support for the Medicare ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... support environments Location Requirement * Candidate must currently reside in Colorado * Remote ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ...

Horizon3.ai

Global Help Desk Manager

Experience supporting a distributed or remote-first workforce * Prior experience managing ... Ticketing/help desk systems * Endpoint management tools * Collaboration platforms (e.g., Slack ...

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How much do remote help desk support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Support, and why are they important?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What is a Remote Help Desk Support specialist?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.
More about Remote Help Desk Support jobs
What cities are hiring for Remote Help Desk Support jobs? Cities with the most Remote Help Desk Support job openings:
What are the most commonly searched types of Help Desk Support jobs? The most popular types of Help Desk Support jobs are:
What states have the most Remote Help Desk Support jobs? States with the most job openings for Remote Help Desk Support jobs include:
What job categories do people searching Remote Help Desk Support jobs look for? The top searched job categories for Remote Help Desk Support jobs are:
Remote Help Desk Support jobs near you
Infographic showing various Remote Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support - Sr - (Remote)

Help Desk Support - Sr - (Remote)

TriOptus LLC

Remote

$20.50 - $27.75/hr

Full-time

Posted yesterday

Job description

Job Title: Help Desk Support - Sr
Location: Richmond, VA (Remote)
Duration: 6 months
Job Type: Contract
Job Description:
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the #all-access Slack Channel
Interact with end users via soft phone or chat modules to resolve questions regarding access requests, user identities & approved access
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new hires and improve their familiarity of the All-Access tool
Perform other tasks as needed by the Manager.
Basic Qualifications:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Must be familiar with Google Office Suite
SQL or Snowflake knowledge for data pulls and tracking
Preferred Qualifications:
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience

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