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Remote Help Desk Support Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

... support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS ... This position is fully remote (work from home). Important: You must complete assessments!

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

... support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS ... This position is fully remote (work from home). Important: You must complete assessments!

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

American Systems

Service Desk Tier 1 Support

$67K - $76K/yr

Supports daily user and help desk operations during the required support window of Monday through Friday, 8:00 AM to 5:00 PM Central Time. Qualifications * Associate's degree in Information ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$67K - $76K/yr

Supports daily user and help desk operations during the required support window of Monday through Friday, 8:00 AM to 5:00 PM Central Time. Qualifications * Associate's degree in Information ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

While the role is primarily remote, occasional travel to local clinics may be required to support ... p desk experience and 3+ years in customer service or technical support * Strong knowledge of ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

This role supports day-to-day operations by troubleshooting user incidents, documenting resolutions, tracking service requests, and coordinating with engineering, database, testing, and production ...

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Remote Help Desk Support information

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How much do remote help desk support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Support, and why are they important?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What is a Remote Help Desk Support specialist?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.
More about Remote Help Desk Support jobs
What cities are hiring for Remote Help Desk Support jobs? Cities with the most Remote Help Desk Support job openings:
What are the most commonly searched types of Help Desk Support jobs? The most popular types of Help Desk Support jobs are:
What states have the most Remote Help Desk Support jobs? States with the most job openings for Remote Help Desk Support jobs include:
What job categories do people searching Remote Help Desk Support jobs look for? The top searched job categories for Remote Help Desk Support jobs are:
Remote Help Desk Support jobs near you
Infographic showing various Remote Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Support Desk Specialist (Tier 2 IT Help Desk)

Support Desk Specialist (Tier 2 IT Help Desk)

Marco Technologies LLC

Remote

$23.50 - $36.40/hr

Full-time

Posted 4 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

103rd of 207 rated it services

Job description

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.
ESSENTIAL FUNCTIONS:
  • Provide technical support and remote help desk services to Marco clients, escalating when necessary.
  • Review current systems and make technical/process recommendations for improving efficiency.
  • Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance and reliability of client's network.
  • Maintain client documentation.
  • Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
  • Ability to perform in a call center environment.
  • Supporting multiple companies with end user requests and third party business applications.
  • Efficiently communicate with technical and non-technical end users.
  • Perform other related duties as assigned.

QUALIFICATIONS:
  • Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience.
  • Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

REQUIRED SKILLS:
  • Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
  • Proficiency with business collaboration tools such as MS Office applications.
  • Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
  • Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
  • Initiative - Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can't resolve it yourself, use resources to find someone who can.
  • Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
  • Team Work - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
  • Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Pay Range: $23.50 - $36.40 hourly + bonus opportunity
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

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