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Remote Help Desk Support Jobs in California (NOW HIRING)

Stego Industries LLC

IT Support & Help Desk

San Clemente, CA · On-site +1

$70K - $90K/yr

JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION (In office ... Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software ...

NEOGOV

Help Desk, Director

El Segundo, CA · On-site +1

HelpDesk Division: General Opening Date: 06/01/2026 About NEOGOV is a proud AI-Enabled SaaS leader ... Communicate with employees and provide in-person and remote support. * Manage escalations and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

Five9

Deal Desk Analyst

San Ramon, CA · On-site +1

$137K/yr

Active involvement and support for special projects as needed * Help ensure Best Practices are ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Field Materials

$111K - $137K/yr

... fully remote, fast-scaling startup. You will be the go-to person for everything from laptop ... Help Desk & Support: Serve as first-line IT support for the team, resolving technical and access ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

Respond to help desk tickets, emails, and phone support requests. System & Device Management * Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user accounts ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide ...

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Remote Help Desk Support information

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$12

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$33

How much do remote help desk support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote help desk support in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Support, and why are they important?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What is a Remote Help Desk Support specialist?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.
What are the most commonly searched types of Help Desk Support jobs in California? The most popular types of Help Desk Support jobs in California are:
What are popular job titles related to Remote Help Desk Support jobs in California? For Remote Help Desk Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Support jobs in California look for? The top searched job categories for Remote Help Desk Support jobs in California are:
Remote Help Desk Support jobs near you
Infographic showing various Remote Help Desk Support job openings in California as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 2% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.
MSP Service Desk & Support Specialist

MSP Service Desk & Support Specialist

Red Cup IT Inc

Los Angeles, CA • On-site, Remote

Full-time

Posted 7 days ago

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.
Key Responsibilities
  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, Wi-Fi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications
  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications
  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills
  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.

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