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Computer Technology Support Jobs in Texas (NOW HIRING)

Sport Clips

Technology Support Technician

Georgetown, TX · On-site

$55K - $60K/yr

We're looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly. In this role, you'll be a key player in supporting both our ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

Support includes specification, installation, and testing of computer systems and peripherals ... Assists the IT Manager and gains progressive responsibilities relating to the company's IT infrast ...

Sportsclips

Technology Support Technician

Georgetown, TX · On-site

$55K - $60K/yr

We're looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly. In this role, you'll be a key player in supporting both our ...

Cinter Career

IT Support Specialist

Plano, TX · On-site

... in IT, Computer Science, or related field (or equivalent experience) • Experience in internal IT operations (PC setup, user support, basic networking) • Hands-on experience with Microsoft Power ...

Parry Labs

IT Support Technician

Dallas, TX · On-site

$21.25 - $29.25/hr

IT Support Technician The Parry Labs IT Team is looking for a talented IT Support Technician to ... Good understanding of computer systems, mobile devices, and other tech products * Ability to ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

As an IT Support Engineer at our club, you will be responsible for providing technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and ...

Cinter Career Services

IT Support Specialist

Plano, TX · On-site

... in IT, Computer Science, or related field (or equivalent experience) • Experience in internal IT operations (PC setup, user support, basic networking) • Hands-on experience with Microsoft Power ...

Viyu Network Solutions

Be Seen First

Technology Support Team

Richardson, TX · On-site

$45K - $65K/yr

Build and maintain positive client relationships through reliable service Qualifications * 1-3 years of IT support experience (MSP experience preferred) * Strong knowledge of Windows operating ...

TAS Energy

IT Support Specialist

Houston, TX · On-site

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

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Computer Technology Support information

What are the key skills and qualifications needed to thrive as a Computer Technology Support specialist, and why are they important?

To thrive as a Computer Technology Support specialist, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues and delivering excellent user support in a timely manner.

What are some common challenges faced by Computer Technology Support professionals, and how can they effectively address them?

Computer Technology Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under tight deadlines, managing multiple support requests simultaneously, and communicating complex technical information to non-technical users. To address these challenges, it's important to prioritize tasks, maintain clear communication, and stay updated on the latest technology trends and troubleshooting methods. Additionally, documenting solutions and collaborating with team members can help streamline support processes and improve overall efficiency.

What are Computer Technology Support professionals?

Computer Technology Support professionals, also known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computer hardware, software, and networks. They troubleshoot problems, install and configure systems, and provide guidance on the use of technology. Their work ensures that computer systems run smoothly and that users can effectively utilize technology for their tasks. In many settings, they may also maintain security protocols and perform routine maintenance. These professionals are essential in keeping businesses and users productive and secure.

What is the difference between Computer Technology Support vs Network Technician?

AspectComputer Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Employer & Industry UsageIT support companies, corporate IT departments, tech service providersTelecommunications, large enterprise networks, data centers

Computer Technology Support focuses on assisting users with hardware and software issues, often in help desk settings. Network Technicians specialize in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their daily tasks and focus areas differ significantly.

What are popular job titles related to Computer Technology Support jobs in Texas? For Computer Technology Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Computer Technology Support jobs in Texas look for? The top searched job categories for Computer Technology Support jobs in Texas are:
Computer Technology Support jobs near you

IT Support Engineer

Foxconn Industrial Internet - FII

Houston, TX • On-site

Full-time

Posted 22 days ago

Job description

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively. This position involves overseeing production systems, assisting end users, and contributing to process improvement efforts to optimize the overall production environment.
Key Responsibilities:
  • IT Application Support:
    Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support.
  • End-User Assistance:
    Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations.
  • 24/7 IT Support Line Management:
    Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours.
  • Data Reporting Support:
    Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements.
  • Problem Documentation & Resolution:
    Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence.
  • System Administration:
    Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues.
  • Issue Detection & Process Improvement:
    Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization.
  • Task Monitoring:
    Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations.
  • Collaboration with Development Team:
    Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance.
Required Qualifications:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
  • Experience:
    • Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications).
    • Experience managing 24/7 IT support functions and troubleshooting production issues in real-time.
  • Technical Skills:
    • Advanced proficiency in Microsoft Office and Microsoft SQL Server.
    • Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools.
    • Basic proficiency in DevOps, UML Modeling, and Power BI.
    • Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting.
  • Soft Skills:
    • Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
    • Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes.
    • Proactive approach to issue detection and resolution.
    • Strong team collaboration skills to work with cross-functional teams and support functions.
    • Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments.
Preferred Qualifications:
  • Experience with DevOps practices and automation in IT environments.
  • Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems.
  • Experience in Power BI or other data reporting tools for effective reporting and visualization.
  • ITIL or other relevant certifications would be an advantage.
Working Conditions:
  • This position may involve working in shifts to manage the 24/7 IT support line.
  • The role is primarily based in an office environment but may require onsite support in production areas.
  • Flexibility to support urgent issues during off-hours or weekends as required.

 

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