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Computer Technology Support Jobs in Texas (NOW HIRING)

Abundant Solutions

IT Support Technician

Richardson, TX

$19.50 - $26.75/hr

Image, deploy, upgrade, and maintain computer systems. * Support manufacturing floor technology and business systems. * Assist with office expansions, infrastructure upgrades, and technology rollouts.

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Ambiq Micro, Inc.

IT Support Engineer

Austin, TX · On-site

Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in ... Identify computer or network equipment shortages and place orders. * Liaison with local IT-related ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

As an IT Support Engineer at our club, you will be responsible for providing technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and ...

Comfortsystemsusa

IT Support Specialist

Houston, TX

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

TAS Energy

IT Support Specialist

Houston, TX · On-site

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

Comfortsystemsusa

IT Support Specialist

Houston, TX

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

Ambiq Micro, Inc.

IT Support Engineer

Austin, TX · On-site

Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in ... Identify computer or network equipment shortages and place orders. * Liaison with local IT-related ...

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Computer Technology Support information

What are Computer Technology Support professionals?

Computer Technology Support professionals, also known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computer hardware, software, and networks. They troubleshoot problems, install and configure systems, and provide guidance on the use of technology. Their work ensures that computer systems run smoothly and that users can effectively utilize technology for their tasks. In many settings, they may also maintain security protocols and perform routine maintenance. These professionals are essential in keeping businesses and users productive and secure.

What are the key skills and qualifications needed to thrive as a Computer Technology Support specialist, and why are they important?

To thrive as a Computer Technology Support specialist, you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues and delivering excellent user support in a timely manner.

What is the difference between Computer Technology Support vs Network Technician?

AspectComputer Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Employer & Industry UsageIT support companies, corporate IT departments, tech service providersTelecommunications, large enterprise networks, data centers

Computer Technology Support focuses on assisting users with hardware and software issues, often in help desk settings. Network Technicians specialize in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and work in IT environments, their daily tasks and focus areas differ significantly.

What are some common challenges faced by Computer Technology Support professionals, and how can they effectively address them?

Computer Technology Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under tight deadlines, managing multiple support requests simultaneously, and communicating complex technical information to non-technical users. To address these challenges, it's important to prioritize tasks, maintain clear communication, and stay updated on the latest technology trends and troubleshooting methods. Additionally, documenting solutions and collaborating with team members can help streamline support processes and improve overall efficiency.
What are popular job titles related to Computer Technology Support jobs in Texas? For Computer Technology Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Computer Technology Support jobs in Texas look for? The top searched job categories for Computer Technology Support jobs in Texas are:
Computer Technology Support jobs near you

Computer Support Specialist Lead

Na Oiwi Kane

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist Lead to join our team.
The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring timely and effective technical support for end users. Responsibilities include providing team leadership, assisting with hiring and on boarding, monitoring performance, and supporting management with reporting and status updates.
In addition, this role serves as a senior technical resource, providing advanced troubleshooting and resolution of hardware, software, and system issues. The selected candidate will configure, image, deploy, and maintain computer systems and peripherals while supporting end-user training on operating systems, email, printing, and productivity applications. The ideal candidate will possess strong technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
The Computer Support Specialist will:
  • Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and system-related issues
  • Manage help desk requests, incident reports, and service tickets, ensuring timely resolution and escalation of unresolved issues
  • Respond to support requests through automated ticketing systems (e.g., Remedy, ITSM) and remote support tools
  • Install, configure, image, deploy, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and peripheral equipment
  • Configure and support Microsoft Windows operating systems, Microsoft Office Suite applications (particularly Outlook), and NCES products
  • Provide on-site support for NIPRNET and SIPRNET environments, prioritizing mission-critical support for command staff and leadership personnel
  • Assist with user account management, password resets, access control administration, and IAVA remediation activities
  • Support network connectivity and remote access technologies, including Wi-Fi, VPNs, AirCards, CAC Smart Card readers, and Outlook Web Access
  • Deploy and maintain Army Golden Master-approved desktop and office automation software
  • Conduct routine system maintenance, software updates, backups, and hardware lifecycle management
  • Maintain hardware and software inventories and ensure accountability of assigned IT assets
  • Monitor, track, and report ticket status, system performance, and support metrics to leadership
  • Analyze recurring technical issues, identify root causes, and recommend long-term solutions to improve system reliability and user experience
  • Support collaborative technologies and briefing systems, including Jabber, DCO Connect, Google Earth, and other mission support tools
  • Develop and implement IT support procedures and ensure compliance with organizational cybersecurity policies and security regulations
  • Collaborate with network administrators, system administrators, cybersecurity personnel, and other stakeholders to support projects and resolve complex technical issues
  • Provide daily system status reports and escalate major outages or mission-impacting issues to leadership as required
  • Participate in an on-call rotation and remain available for 24/7 support, including Federal holidays, with the ability to respond on-site within two hours when required

Requirements
Skills and Experience
The Computer Support Specialist V Lead must have:
  • Active Secret security clearance with the ability to maintain clearance throughout employment
  • Minimum of five (5) years of experience performing PC maintenance, troubleshooting, and end-user support functions
  • Experience supporting enterprise desktop environments within DoD, Federal Government, or similarly complex organizations
  • Advanced knowledge of desktop and laptop hardware, Microsoft Windows operating systems, and common enterprise software applications
  • Experience providing Tier II/III or senior-level technical support in a large enterprise environment
  • Proficiency with IT service management (ITSM) platforms, ticketing systems, and remote support tools
  • Experience supporting NIPRNET, SIPRNET, and other secure network environments
  • Experience with system imaging, software deployment, hardware lifecycle management, and asset accountability

Education and Certification
The Computer Support Specialist V Lead must meet the following:
Required
  • High school diploma/GED
  • IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002

Preferred
  • MS Desktop Support Technician or equivalent certification

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $95,000.00 - USD $105,000.00 /Yr.

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