ZipRecruiter

Log In

2

Remote It Help Desk Jobs in Texas (NOW HIRING)

AMA TechTel

IT Support Technician

Amarillo, TX · Remote

$17.50 - $24/hr

The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment. Job Duties * Install, configure, and maintain ...

Emergent Software

IT Support Technician

Fort Worth, TX · On-site +1

$45K - $55K/yr

As part of a growing help desk organization, you'll provide frontline technical support, manage ... Support a fully remote workforce through ticketing systems, messaging platforms, and occasional ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

LV Collective

Systems & Technology Analyst

Austin, TX · Remote

Manage and resolve service requests through our help desk ticketing system, meeting SLA standards ... experience in a systems, IT support, business intelligence, or reporting role - including ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... The IT Support Supervisor will help ensure employees are prepared to use business and clinical ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... The IT Support Supervisor will help ensure employees are prepared to use business and clinical ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Danaher

IT Project Manager - Remote

Dallas, TX · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

next page

Showing results 1-20

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Texas

Remote It Help Desk information

See Texas salary details

$11

$21

$31

How much do remote it help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Texas? The most popular types of It Help Desk jobs in Texas are:
What are popular job titles related to Remote It Help Desk jobs in Texas? For Remote It Help Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Texas look for? The top searched job categories for Remote It Help Desk jobs in Texas are:
What cities in Texas are hiring for Remote It Help Desk jobs? Cities in Texas with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Texas as of August 2026, with employment types broken down into 74% Full Time, 20% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

IT Support Technician

AMA TechTel

Amarillo, TX • Remote

$17.50 - $24/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Technician

Job Description

The IT Support Technician will be responsible for maintaining and supporting on-demand IT and subscription-based managed network services. The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment.

Job Duties

  • Install, configure, and maintain software and hardware.
  • Work with clients remotely to diagnose and repair technical issues.
  • Ensure the efficiency and security of customer networks.
  • Assist with client network infrastructure installs.
  • Maintain and monitor managed client WIFI systems.
  • Update customer equipment with software patches and firmware.
  • Administer and maintain client security suite.
  • Provide remote support to company IT technicians and support staff.
  • Perform basic network administration tasks for users and email clients, etc.
  • Communicate effectively with customers via phone, email, and ticketing system.
  • Troubleshoot any type of IT customer issue and resolve quickly.

Requirements

  • Must be exceptionally detail oriented.
  • Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
  • Must be highly skilled using remote IT diagnostic tools and techniques.
  • Must have an excellent understanding of all commercial sales products and their use case, especially on demand IT and managed services.
  • Must thrive in a fast-paced environment and respond positively in high priority situations.
  • Must be flexible to meet the needs of customers including evening or weekends, if necessary.
  • Must be able to travel offsite to meet with customers and/or AMA departments.
  • Minimum 2 years' experience in IT or related industry preferred.

Apply