ClifyX is a company focused on innovative automation solutions, and they are seeking an IVR/Chat Developer with strong experience in Amelia for Service Desk Automation. The role involves designing ...
ClifyX is a company focused on innovative automation solutions, and they are seeking an IVR/Chat Developer with strong experience in Amelia for Service Desk Automation. The role involves designing ...
Service Desk Analyst
Dallas, TX · On-site
$29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Service Desk Analyst (Entry-Level)Overview We are seeking a customer-focused Service Desk Analyst ... Chat support * VPN troubleshooting * Wi-Fi and network connectivity troubleshooting * Ticketing ...
Service Desk Analyst
Dallas, TX · On-site
$29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Service Desk Analyst (Entry-Level)Overview We are seeking a customer-focused Service Desk Analyst ... Chat support * VPN troubleshooting * Wi-Fi and network connectivity troubleshooting * Ticketing ...
Service Desk Analyst
Dallas, TX · On-site
$29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Service Desk Analyst (Entry-Level) Overview We are seeking a customer-focused Service Desk Analyst ... Chat support * VPN troubleshooting * Wi-Fi and network connectivity troubleshooting * Ticketing ...
Service Desk Analyst
Dallas, TX · On-site
$29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Service Desk Analyst (Entry-Level) Overview We are seeking a customer-focused Service Desk Analyst ... Chat support * VPN troubleshooting * Wi-Fi and network connectivity troubleshooting * Ticketing ...
Service Desk/Help Desk - Hybrid
Plano, TX · On-site
Service/Help Desk Service Desk is the first communication clients have for obtaining technical ... Respond to service requests, incidents and problems received via phone, email, chat or client ...
Service Desk/Help Desk - Hybrid
Plano, TX · On-site
Service/Help Desk Service Desk is the first communication clients have for obtaining technical ... Respond to service requests, incidents and problems received via phone, email, chat or client ...
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat
Junior Video Producer - NFL Shows on YouTube
Dallas, TX · On-site
$122K - $124K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time role working from the Chat Sports HQ in Dallas, TX. Chat Sports has continued ... The role: - Run the production desk like a pro for live and on-demand YouTube programming, working ...
Quick apply
Junior Video Producer - NFL Shows on YouTube
Dallas, TX · On-site
$122K - $124K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time role working from the Chat Sports HQ in Dallas, TX. Chat Sports has continued ... The role: - Run the production desk like a pro for live and on-demand YouTube programming, working ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Dental Front Desk Receptionist
$14.75 - $19/hr
We are in need of a Front Desk Receptionist who loves to chat with patients while still getting it all done behind the counter! We have a great team and can't wait to meet you! We offer competitive ...
Dental Front Desk Receptionist
$14.75 - $19/hr
We are in need of a Front Desk Receptionist who loves to chat with patients while still getting it all done behind the counter! We have a great team and can't wait to meet you! We offer competitive ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Technical Help Desk Agent
El Paso, TX · On-site
$15.50 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Respond to customer inquiries via phone, email, chat, and support ticketing systems. * Diagnose and ...
Technical Help Desk Agent
El Paso, TX · On-site
$15.50 - $19.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Respond to customer inquiries via phone, email, chat, and support ticketing systems. * Diagnose and ...
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Serve as the first point of contact for resident/public inquiries via phone, email, or chat.
Quick apply
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Serve as the first point of contact for resident/public inquiries via phone, email, or chat.
Treatment Coordinator/Front Desk
$16 - $20.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are in need of a Front Desk Receptionist/treatment coordinator who loves to chat with patients while still getting it all done behind the counter! We have a great team and can't wait to meet you!
Treatment Coordinator/Front Desk
$16 - $20.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
We are in need of a Front Desk Receptionist/treatment coordinator who loves to chat with patients while still getting it all done behind the counter! We have a great team and can't wait to meet you!
Be Seen First
Front Desk Receptionist - Hair Salon
Dallas, TX · On-site
$18/hr
Medical
Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ... Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role * Hands ...
Quick apply
Be Seen First
Front Desk Receptionist - Hair Salon
Dallas, TX · On-site
$18/hr
Medical
Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ... Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role * Hands ...
Front Desk Lead
Dallas, TX · On-site
$16 - $21/hr
Front Desk Lead Welcome to Strong! At Strong, we strive to create a culture centered around having ... Monitor and direct inbound calls, emails, and chat systems * Ensure messages are routed to the ...
Front Desk Lead
Dallas, TX · On-site
$16 - $21/hr
Front Desk Lead Welcome to Strong! At Strong, we strive to create a culture centered around having ... Monitor and direct inbound calls, emails, and chat systems * Ensure messages are routed to the ...
Junior Video Producer - NFL Shows on YouTube
Dallas, TX · On-site
$122K - $124K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time role working from the Chat Sports HQ in Dallas, TX. Chat Sports has continued ... The role: - Run the production desk like a pro for live and on-demand YouTube programming, working ...
Junior Video Producer - NFL Shows on YouTube
Dallas, TX · On-site
$122K - $124K/yr
Medical
Dental
Vision
Retirement
PTO
This is a full-time role working from the Chat Sports HQ in Dallas, TX. Chat Sports has continued ... The role: - Run the production desk like a pro for live and on-demand YouTube programming, working ...
Front Desk Lead
Dallas, TX · On-site
$15.75 - $21/hr
About the Role Front Desk Lead team members are trusted leaders within the Care Team who take ... Monitor and direct inbound calls, emails, and chat systems * Ensure messages are routed to the ...
Front Desk Lead
Dallas, TX · On-site
$15.75 - $21/hr
About the Role Front Desk Lead team members are trusted leaders within the Care Team who take ... Monitor and direct inbound calls, emails, and chat systems * Ensure messages are routed to the ...
Service Desk Analyst
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Service Desk Analyst
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Tier 1 Help Desk Technician
El Paso, TX · On-site
$18 - $24.50/hr
Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ... Preferred : • 1+ year Help Desk work experience. • Experience with ServiceNow ticketing system ...
Tier 1 Help Desk Technician
El Paso, TX · On-site
$18 - $24.50/hr
Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ... Preferred : • 1+ year Help Desk work experience. • Experience with ServiceNow ticketing system ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Service Desk Analyst
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Tier 1 Help Desk Technician
El Paso, TX · On-site
$18 - $24.50/hr
As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing ... Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ...
Tier 1 Help Desk Technician
El Paso, TX · On-site
$18 - $24.50/hr
As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing ... Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions ...
Chat Desk information
See Texas salary details
$11.87 - $13.66
2% of jobs
$13.66 - $15.45
6% of jobs
$15.45 - $17.24
12% of jobs
$17.75 is the 25th percentile. Wages below this are outliers.
$17.24 - $19.04
17% of jobs
The median wage is $20.47 / hr.
$19.04 - $20.83
16% of jobs
$20.83 - $22.62
16% of jobs
$23.52 is the 75th percentile. Wages above this are outliers.
$22.62 - $24.41
12% of jobs
$24.41 - $26.20
7% of jobs
$26.20 - $27.99
6% of jobs
$27.99 - $29.79
3% of jobs
$29.79 - $31.58
2% of jobs
$11
$21
$31
How much do chat desk jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for chat desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.
What is a chat desk?
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
What does a chat desk do?
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
What are popular job titles related to Chat Desk jobs in Texas?
For Chat Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Texas look for?
The top searched job categories for Chat Desk jobs in Texas are:
What cities in Texas are hiring for Chat Desk jobs?
Cities in Texas with the most Chat Desk job openings:
Full-time
Re-posted 29 days ago
Job description
Job Summary:
ClifyX is a company focused on innovative automation solutions, and they are seeking an IVR/Chat Developer with strong experience in Amelia for Service Desk Automation. The role involves designing dialogues, improving model accuracy, and integrating Amelia with various enterprise applications.
Responsibilities:
• Designing Dialogues: Crafting system prompts and user journeys.
• Training and Tuning: Improving model accuracy (NLP).
• System Integration: Connecting Amelia to enterprise applications.
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Qualifications:
Required:
• strong experience working with Amelia (Sound Hound) for Service Desk Automation
• created Automation solutions using Chat bots and IVA Bots in Amelia
• strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP
• Scripting in Python, Javascript, React Js
• good communication skills
• worked in Onshore - Offshore model
• crafting system prompts and user journeys
• improving model accuracy (NLP)
• connecting Amelia to enterprise applications
• ability to design, build, and deploy conversational solutions for customer service or internal IT
• expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations
• strong background in Natural Language Processing, intent recognition, and entity extraction
• experience connecting bots to backend systems via APIs (REST, SOAP, XML)
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX is a company focused on innovative automation solutions, and they are seeking an IVR/Chat Developer with strong experience in Amelia for Service Desk Automation. The role involves designing dialogues, improving model accuracy, and integrating Amelia with various enterprise applications.
Responsibilities:
• Designing Dialogues: Crafting system prompts and user journeys.
• Training and Tuning: Improving model accuracy (NLP).
• System Integration: Connecting Amelia to enterprise applications.
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Qualifications:
Required:
• strong experience working with Amelia (Sound Hound) for Service Desk Automation
• created Automation solutions using Chat bots and IVA Bots in Amelia
• strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP
• Scripting in Python, Javascript, React Js
• good communication skills
• worked in Onshore - Offshore model
• crafting system prompts and user journeys
• improving model accuracy (NLP)
• connecting Amelia to enterprise applications
• ability to design, build, and deploy conversational solutions for customer service or internal IT
• expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations
• strong background in Natural Language Processing, intent recognition, and entity extraction
• experience connecting bots to backend systems via APIs (REST, SOAP, XML)
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About ClifyX
Sourced by ZipRecruiter
ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
South Plainfield, NJ, US
Year founded
1998