ZipRecruiter

Log In

1

Help Desk Representative Jobs in Texas (NOW HIRING)

PTR Global

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible extension up to 24 months. Schedule: Certain shifts require three days in the office and two days remotely ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Relevant certifications such as CompTIA Tech+,HDI Customer Service Representative (HDI-CSR) ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

Alphabe Insight Inc

Front Desk Representative

Houston, TX · On-site

$45K - $49K/yr

We are a growing company dedicated to helping brands strengthen their public image through ... Job Summary We are seeking a professional and customer-focused Front Desk Representative to create ...

Biz Voice Boost

Front Desk Representative

Houston, TX · On-site

We are a growing company dedicated to helping brands strengthen their public image through ... Job Summary We are seeking a professional and customer-focused Front Desk Representative to create ...

Pure Barre

Pure Barre Front Desk Rep

Colleyville, TX · On-site

Front Desk Representative We are currently expanding our team at Pure Barre Colleyville, Pure Barre ... This is the perfect opportunity to interact with clients on a daily basis and help create a ...

Pure Barre

Pure Barre Front Desk Rep

Colleyville, TX · On-site

Front Desk Representative We are currently expanding our team at Pure Barre Colleyville, Pure Barre ... This is the perfect opportunity to interact with clients on a daily basis and help create a ...

next page

Showing results 1-20

All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Texas

Help Desk Representative information

See Texas salary details

$11

$18

$25

How much do help desk representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk representative in Texas is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.14 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Technical troubleshooting ability and customer service experience are also important for this role.

What are popular job titles related to Help Desk Representative jobs in Texas?

For Help Desk Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Representative jobs in Texas look for?

The top searched job categories for Help Desk Representative jobs in Texas are:

What are popular job titles related to Help Desk Representative jobs in TX?

For Help Desk Representative jobs in TX, the most frequently searched job titles are:

Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,375 per year, or $18.4 per hour.

Help Desk Representative

PTR Global

Plano, TX • On-site

$16.75 - $21.75/hr

Other

Posted 6 days ago

Job description

Entry-Level IT Help Desk Agent – Leading Insurance Client

Contract: 12 months, with possible extension up to 24 months.

Schedule: Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.


Locations:

  • Plano, TX: 7900 Windrose Ave, Plano, TX 75024
  • Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH 03801


Responsibilities:

  • Answer technical support calls, emails, and tickets.
  • Troubleshoot hardware, software, account-access, and network issues.
  • Reset passwords and assist users with login problems.
  • Document issues in the ticketing system.
  • Escalate complex problems to senior support teams.
  • Provide friendly and professional customer service.


Requirements:

  • Basic computer, Windows, Microsoft Office, and networking knowledge.
  • Good communication and customer-service skills.
  • Ability to troubleshoot problems and follow instructions.
  • Willingness to learn and work flexible shifts.
  • Previous help desk or customer-service experience is helpful but not required.


100% Remote shifts

  • 12:00 AM – 8:30 AM, Sunday–Thursday → 100% Remote
  • 4:00 PM – 12:30 AM, Sunday–Thursday → 100% Remote
  • 4:00 PM – 12:30 AM, Tuesday–Saturday → 100% Remote
  • 12:00 AM – 8:30 AM, Monday–Friday → 100% Remote


Hybrid shifts

  • 8:00 AM – 4:00 PM, Monday, Tuesday, Wednesday, Saturday, Sunday → Hybrid (3 days office + 2 days remote)
  • 10:00 AM – 6:00 PM, Monday–Friday → Hybrid (3 days office + 2 days remote)


Apply