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Help Desk Agent Jobs in Texas (NOW HIRING)

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality ...

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for Technical Helpdesk Agents who are passionate about helping customers and delivering highquality support.

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high-quality support.

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

AtWork!

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe, and welcoming environment for guests and visitors. Position Title: Front Desk Agent Pay: $15.00 - $17 ...

Bryan Hotel Management LLC

Front Desk Agent

Bryan, TX

$13.25 - $16.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

Remington Hospitality

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Front Desk Agent DoubleTree Hotel is seeking a friendly, professional, and service-oriented Front ... Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ...

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Help reduce call abandonment rates through process awareness * Stay current on evolving tools ...

Houston Hotel Management LLC

Front Desk Agent

Houston, TX

$12.25 - $15.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

New Castle Hotels

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

New Castle Hotels and Resorts

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

New Castle Hotels and Resorts

Front Desk Agent

Houston, TX · On-site

$12.25 - $15.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

New Castle Hotels and Resorts

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

New Castle Hotels

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

New

New Castle Hotels and Resorts

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Help reduce call abandonment rates and increase responsiveness through process awareness. * Stay ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Texas

Help Desk Agent information

See Texas salary details

$12

$18

$25

How much do help desk agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk agent in Texas is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
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What job categories do people searching Help Desk Agent jobs in Texas look for? The top searched job categories for Help Desk Agent jobs in Texas are:
What are popular job titles related to Help Desk Agent jobs in TX? For Help Desk Agent jobs in TX, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Technical Help Desk Agent

Datamark, Inc.

El Paso, TX • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas.

We’re looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality support. In this role, you’ll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.

Technical Help Desk Agents provide technical support for web-based applications, websites, and digital platforms used by customers and business partners. The ideal candidate will troubleshoot website-related issues, provide guidance on platform functionality, resolve technical incidents, and collaborate with cross-functional teams to ensure a seamless user experience across multiple online products and services.

Key Responsibilities
  • Provide technical support for company websites, web applications, and customer-facing digital platforms.
  • Troubleshoot website access issues, login failures, account management concerns, application errors, and browser compatibility problems.
  • Respond to customer inquiries via phone, email, chat, and support ticketing systems.
  • Diagnose and resolve technical issues related to software, web applications, integrations, and user configurations.
  • Assist customers with navigating websites, utilizing platform features, and understanding system functionality.
  • Document troubleshooting steps, issue resolutions, and customer interactions within the ticketing system.
  • Escalate complex technical issues to Application Support, Product, Engineering, or Development teams as appropriate.
  • Monitor system outages, website performance issues, and recurring technical trends to identify opportunities for improvement.
  • Maintain a high level of customer satisfaction while meeting performance metrics.

Requirements

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • 2+ years of Help Desk, Technical Support, or Service Desk experience.
  • Experience supporting websites, SaaS platforms, web applications, or e-commerce environments.
  • Working knowledge of:
    • Web browsers and browser troubleshooting
    • User account administration
    • Password resets and access management
    • Windows operating systems
    • Microsoft Office applications
    • Ticketing and CRM systems
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $20.00/hr.