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Help Desk Agent Jobs in Texas (NOW HIRING)

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic Qualifications * Minimum 1 year of ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

Chronos Operations, LLC

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Monitor agent availability, productive status, and contact volume to ensure service delivery ...

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Monitor agent availability, productive status, and contact volume to ensure service delivery ...

New

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900 ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Copilot and Agent Administration Fundamentals (AB-900),Microsoft Azure Fundamentals (AZ-900 ...

AtWork!

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe, and welcoming environment for guests and visitors. Position Title: Front Desk Agent Pay: $15.00 - $17 ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Remington Hospitality

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Front Desk Agent DoubleTree Hotel is seeking a friendly, professional, and service-oriented Front ... Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ...

Bryan Hotel Management LLC

Front Desk Agent

Bryan, TX

$13.25 - $16.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

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Help Desk Agent information

See Texas salary details

$12

$18

$25

How much do help desk agent jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk agent in Texas is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Texas?

For Help Desk Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Texas look for?

The top searched job categories for Help Desk Agent jobs in Texas are:

What are popular job titles related to Help Desk Agent jobs in TX?

For Help Desk Agent jobs in TX, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Texas as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Help Desk Agent - Day

ASM Research

San Antonio, TX • On-site

$14.75 - $18.75/hr

Full-time

Re-posted 10 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Job description

What You'll Do
As a valued member of the Enterprise AI Support team, you will:
  • Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
  • Troubleshoot issues remotely using internal dashboards and generative AI tools.
  • Identify opportunities to enhance systems, efficiency, and customer experience.
  • Collaborate cross-functionally and share best practices to strengthen the knowledge base.
  • Continuously learn and adapt to emerging technologies.
  • Please note this a 24x7x365 help desk so weekends, holidays may be required.

Basic Qualifications
  • Minimum 1 year of experience in a help desk, technical support, or customer support role
  • High School Diploma or equivalent
  • Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
  • Strong written communication, analytical thinking, and multitasking skills
  • US citizenship with eligibility to obtain a secret security clearance
  • IAT level I certification (A+ or Network+) or able to obtain within 3 months

Preferred Qualifications
  • Technical or customer support experience in a digital or SaaS environment
  • Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
  • Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
  • Post-secondary education in Technology, Computer Science, or a related field an asset
  • Tech-savvy, with the ability to learn and apply new tools quickly
  • Excellent problem-solving and decision-making abilities

Professional Skills
  • Analytical and solution-oriented mindset
  • Excellent communication and interpersonal skills
  • Adaptability and flexibility in a fast-paced environment
  • High attention to detail and precision in troubleshooting
  • Team player who thrives in a collaborative, high-performing environment

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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