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Help Desk Agent Jobs in Texas (NOW HIRING)

Comfort Inn and Suites

Be Seen First

Front Desk Agent

Tyler, TX · On-site

$10 - $12/hr

Overview Join our dynamic team as a Front Desk Agent and become the welcoming face of our ... Your enthusiasm, organizational skills, and attention to detail will help create a positive ...

Comfort Inn and Suites

Be Seen First

Front Desk Agent

Tyler, TX · On-site

$10 - $12/hr

Overview Join our dynamic team as a Front Desk Agent and become the welcoming face of our ... Your enthusiasm, organizational skills, and attention to detail will help create a positive ...

Sonar

Director, Deal Desk

Austin, TX · On-site

$16.75 - $21.50/hr

Sonar is driving the future of agent-centric software development. As the leader in AI code ... Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help ...

Sonar

Director, Deal Desk

Austin, TX

$16.75 - $21.50/hr

Sonar is driving the future of agent-centric software development. As the leader in AI code ... Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help ...

Sonar

Director, Deal Desk

Austin, TX · On-site

$16.75 - $21.50/hr

Sonar is driving the future of agent-centric software development. As the leader in AI code ... Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help ...

Equinox Hospitality

Front Desk Agent

Addison, TX

$13.75 - $17.50/hr

Warm, knowledgeable service and helpful guidance reassure guests they?ve made the right choice to stay with us. To deliver a great guest experience ? a Front Desk Agent will check in and out guests ...

Equinox Hospitality

Front Desk Agent

Richardson, TX

$13.50 - $17.25/hr

Warm, knowledgeable service and helpful guidance reassure guests they?ve made the right choice to stay with us. To deliver a great guest experience ? a Front Desk Agent will check in and out guests ...

La Quinta Inn - Lakeline

Front Desk Agent

Austin, TX · On-site

$16/hr

Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a ... Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their ...

White Lodging Services Corp

Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

The Moran CityCentre

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

The Front Desk Agent has a natural ability to brighten a room and create a warm, welcoming ... We take pride in our Guiding Principles to help define how we successfully work together. We follow ...

White Lodging Services Corp

Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

onboarding

Front Desk Agent

Plano, TX · On-site

$16 - $18/hr

Job Overview The Clara Hotel is seeking a warm, polished, and service-minded Front Desk Agent to ... Join The Clara and help us create a guest experience that feels personal, considered, and ...

White Lodging Careers

Front Desk Agent

San Antonio, TX · On-site

$12.75 - $16.25/hr

As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

White Lodging Services Corp

Front Desk Agent

San Antonio, TX · On-site

$12.75 - $16.25/hr

As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

White Lodging Careers

Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Texas

Help Desk Agent information

See Texas salary details

$12

$18

$25

How much do help desk agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk agent in Texas is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Texas?

For Help Desk Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Texas look for?

The top searched job categories for Help Desk Agent jobs in Texas are:

What are popular job titles related to Help Desk Agent jobs in TX?

For Help Desk Agent jobs in TX, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Texas as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Front Desk Agent Afternoon Shifts Only

TRINITY BLUFF HOSPITALITY LLC

Fort Worth, TX • On-site

$12 - $15/hr

Part-time

Posted 16 days ago

Job description


Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.  
*This position is for the afternoon shifts only.  We need someone who is available from 3 PM to midnight.  Shifts will include some weekends and holidays.   

Responsibilities
  • Be "guest ready" each day by having a friendly attitude and willingness to help 
  • Take reservations and answer questions via phone, email, and in-person
  • Collect and process payments and settle billing for all purchases and point of sale transactions 
  • Offer assistance and find solutions within reason to issues that may arise to ensure a pleasant stay for our guests
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Be knowledgeable of the local area and make restaurant and entertainment suggestions when requested by guests
  • Ask for company names from guests to help sales team obtain new business
  • Take initiative to communicate with and assist your coworkers and other departments as needed
  • Maintain the lobby area, and stock and clean the coffee station, market area, and other supplies
  • Ensure first floor public areas are presentable in absence of housekeeping
  • Act as a Manager on Duty when working alone
  • Ensure compliance with health and quality standards
Qualifications 
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 35 pounds