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Help Desk Agent Jobs in Texas (NOW HIRING)

Remington

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ... The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests ...

Remington Hotels

Front Desk Agent

El Paso, TX

$13 - $16.25/hr

Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ... The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests ...

Comfort Suites Humble

Front Desk Agent

Humble, TX · On-site

$12 - $15/hr

Sincere Hospitality is actively hiring for a Front Desk Agent Sincere Hospitality is a new hotel ... If you're someone who finds joy in helping others, values sincere service, and wants to be part of ...

Remington

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ... The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests ...

AtWork Group

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe, and welcoming environment for guests and visitors. Position Title: Front Desk Agent Pay: $15.00 - $17 ...

New Castle Hotels

Front Desk Agent (Full Time)

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

Hospitality Ventures

Front Desk Agent

Lubbock, TX · On-site

$12.25 - $15.50/hr

Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

White Lodging Careers

Front Desk Agent

Austin, TX · On-site

$17.50/hr

Westin Austin Downtown Front Desk Agent Starting at $17.50 per hour, plus incentives Who We Are ... Previous hospitality experience is helpful but not required. * Ability to stand and move at a fast ...

McKibbon Hospitality

Hotel Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

McKibbon Hospitality

Hotel Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Texas

Help Desk Agent information

See Texas salary details

$12

$18

$25

How much do help desk agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk agent in Texas is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
What are popular job titles related to Help Desk Agent jobs in Texas? For Help Desk Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Agent jobs in Texas look for? The top searched job categories for Help Desk Agent jobs in Texas are:
What are popular job titles related to Help Desk Agent jobs in TX? For Help Desk Agent jobs in TX, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Front Desk Agent

Remington

El Paso, TX • On-site

$13 - $16.25/hr

Other

Re-posted 27 days ago

Job description

What you will be doing
  • Welcome and assist guests with a positive and professional attitude
  • Complete guest check-in and check-out procedures accurately and efficiently
  • Process reservations, room assignments, payments, and guest requests
  • Provide information about hotel services, amenities, and local attractions
  • Respond promptly to guest concerns and resolve issues with care and professionalism
  • Maintain accurate guest records and follow hotel procedures
  • Answer phone calls and assist with guest inquiries
  • Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
  • Maintain a clean, organized, and professional front desk area
  • Follow all safety, security, and brand standards
Qualifications:
  • Previous hotel or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Ability to remain calm and professional when handling guest concerns
  • Must be available to work flexible schedules, including weekends and holidays
  • Ability to work independently and as part of a team
  • Computer skills and experience with hotel systems preferred
What We Offer:
  • Competitive pay
  • Opportunities for growth and career development
  • Team-oriented work environment
  • Employee benefits (based on eligibility)
  • Opportunity to be part of the DoubleTree hospitality team

Join our team and help us create memorable experiences for every guest!
What we are looking for
DoubleTree Hotel is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests while providing exceptional customer service throughout their stay. This position plays a key role in ensuring guest satisfaction and supporting hotel operations.

Apply