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Help Desk Agent Jobs in Texas (NOW HIRING)

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Copilot and Agent Administration Fundamentals (AB-900),Microsoft Azure Fundamentals (AZ-900 ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900 ...

Remington

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ... The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests ...

Remington Hotels

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Opportunity to be part of the DoubleTree hospitality team Join our team and help us create ... The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests ...

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Holiday Inn Killeen

Front Desk Agent

Killeen, TX · On-site

$13 - $15/hr

Front Desk Agent (Part-time) $13 - $15.hr based on experience As a Front Desk Agent , you will be ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

McKibbon Hospitality

Hotel Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

Hyatt House

Hotel Front Desk Agent

Austin, TX · On-site

$14 - $17.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

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Showing results 21-40

All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Texas

Help Desk Agent information

See Texas salary details

$12

$18

$25

How much do help desk agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk agent in Texas is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Texas?

For Help Desk Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Texas look for?

The top searched job categories for Help Desk Agent jobs in Texas are:

What are popular job titles related to Help Desk Agent jobs in TX?

For Help Desk Agent jobs in TX, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Texas as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,184 per year, or $18.4 per hour.

Help Desk Technician

Bear Technologies

Plano, TX • On-site

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!


Responsibilities:

  • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
  • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
  • Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and access rights using Active Directory and Office 365.
  • Escalate complex issues to Tier 2 support or relevant departments as needed.
  • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.
  • Document and maintain accurate records of support interactions and solutions.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.


Qualifications:

  • 5+ years of proven experience in a help desk or equivalent technical support role.
  • In-depth knowledge of Windows operating system.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong proficiency in diagnosing and troubleshooting hardware and software issues.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA Tech+,HDI Customer Service Representative (HDI-CSR),Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900),Microsoft Azure Fundamentals (AZ-900)


Benefits: Medical/Dental/Vision/Retirement Plan


Required & Preferred Qualifications (if applicable):

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.


This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

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