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Technical Support Agent Jobs (NOW HIRING)

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in hospitality establishments by providing exceptional technical support which requires technical skills ...

Wellinks

Technical Support Agent

New Haven, CT · On-site

The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and ...

PAR Technology

Technical Support Agent

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology ...

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

Please attach a resume to your application Pay: $18.00 per hour About the Role Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

Please attach a resume to your application Pay: $18.00 per hour About the Role Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Bostondynamics

In this professional track position, you will join the Technical Support Team to help customers work with our fleet of advanced mobile robots and their highly technical payloads and software. This is ...

One, Inc.

Technical Support Agent, Tier 1

Technical Support Agent Tier 1 Department: Customer Support Reports To: Technical Support, Team Lead FLSA Status: Hourly Job Type: Full-time Location: US Remote Overview: The Technical Support Agent ...

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Technical Support Agent information

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How much do technical support agent jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a technical support agent?

Technical Support Agents are professionals who assist customers in troubleshooting and resolving technical issues related to products or services, such as software, hardware, or network systems. They may provide support via phone, email, chat, or remote access. Their responsibilities often include diagnosing problems, guiding users through solutions, documenting issues, and escalating complex cases to higher-level technicians. Technical Support Agents play a crucial role in ensuring customer satisfaction and maintaining the functionality of technology products.

What are the key skills and qualifications needed to thrive as a technical support agent?

To thrive as a Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and common software, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure efficient issue resolution and high customer satisfaction, which are critical for organizational reputation and productivity.

What are some common challenges technical support agents face when troubleshooting customer issues remotely?

Technical Support Agents often encounter challenges such as limited access to the customer's environment, varying levels of user technical proficiency, and incomplete problem descriptions. Successfully overcoming these hurdles requires strong communication skills, patience, and the ability to ask probing questions to clarify issues. Agents typically rely on remote diagnostic tools and step-by-step guidance to resolve problems efficiently, all while maintaining a positive customer experience.

What is the difference between Technical Support Agent vs Customer Service Representative?

AspectTechnical Support AgentCustomer Service Representative
Required credentialsHigh school diploma; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; no technical certifications typically required
Work environmentCall centers, IT departments, remote technical supportCall centers, retail, service centers, customer service departments
Industry usageIT, technology, electronicsRetail, banking, telecommunications
Common search intentTechnical troubleshooting, product support, IT helpBilling inquiries, service issues, general questions

The main difference between a Technical Support Agent and a Customer Service Representative lies in their focus and expertise. Technical Support Agents handle technical issues, troubleshooting, and product-specific problems, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries, billing, and service-related questions without specialized technical knowledge. Both roles are essential in customer-facing industries but serve different needs.

Is a technical support agent a good career?

A technical support agent is a viable career option for individuals interested in troubleshooting technical issues, providing customer service, and working with hardware or software tools. It often requires strong communication skills, technical knowledge, and problem-solving abilities, with opportunities for advancement into specialized or supervisory roles.
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Infographic showing various Technical Support Agent job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent

Easley, SC • On-site

Lucas Systems
See more jobs at Lucas Systemsexternal

$20/hr

Full-time

Re-posted 12 days ago

Job description

IDEAL CANDIDATE PROFILE
Technical Support Agent
Lucas Systems, Inc. Overview
Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional Services, and Technical Support for all our clients. We believe our "customer-direct" model accounts for a consistent, high-quality product and service.
Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service Restaurant (QSR), Fast Casual restaurant space. We have never had a goal of becoming one of the largest providers, rather we focused on being one of the best, most reputable providers. We sought to accomplish that by providing our clients a reliable, quality product and service. We believe that if we consistently do that, our clients will be happy with the value they receive from us and they will recommend us to others. After years of service and while we continue to expand our customer base, we believe our recipe for providing a quality product & service and evolving that product and service to meet the customer's changing needs...is what our clients want, and that is why we provide Solutions. Delivered. Right.
For more information, visit
Who We Are
The Mission - Why We Exist
Lucas exists to create and deliver excellent service and technology solutions that help our customers succeed, while providing a high standard of care for all.
The Vision - What We Want to Achieve
To deliver quality solutions backed by the best service while building lasting relationships.
Our Values - The Way We Will Accomplish This Mission
Our behaviors embody our core values. These core values guide our decisions over time and preserve the essence of our purpose. To deliver on the above we have established values that will control our behavior, guide our decisions, and will be reflected in our actions. They do not change over time. Our core values:
Service - we strive for excellence in serving our team members, customers, industry partners and community.
Urgency - we act promptly, in all situations. Every minute counts.
Relationships - we are personally responsible for cultivating lasting relationships that positively impacts others.
The Position
We're looking for team members who place a high value on customer service, relationship building, and have a sense of urgency in all things they do - especially with helping customers.
A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in hospitality establishments by providing exceptional technical support which requires technical skills, excellent communication, knowledge of restaurant operations, troubleshooting methodology, and superior customer service skills.
The responsibilities of a successful Technical Support Agent include the following:
  • Provide technical support for Point-of-Sale solutions to end users
  • Take inbound technical support requests via phone, email, or directly from co-workers
  • Take ownership of Service Tickets through to completion
  • Use troubleshooting skills to provide effective and efficient technical support to customers
  • Maintain ongoing/regular communication with the customer until issues are resolved
  • Communicate resolutions to primary point of contact at customer's site and/or management team
  • Properly complete Service Tickets with all necessary information
  • Seek out and/or accept ongoing feedback which will create learning opportunities
  • Adapt to changing technologies, solutions, and duties at any time.

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to learn technology that is used in the establishment, understand core restaurant operations relevant to Point of Sale functions, and effective communication with end users.
Key Characteristics of the Ideal Candidate
We are looking for individuals that thrive on relationship building and being a part of a Team! Our key to success is forming and enhancing relationships with our teammates and customers as well as finding individuals who are Hungry, Humble & Smart. Some key characteristics that are our non-negotiables for candidates include:
  • Self-Motivated - Not everything will have a pre-planned solution. The individual will need to be self-motivated to figure things out and be resourceful. They will need to be diligent in their efforts and be thinking about the next steps and next opportunity. Are you willing to go the extra mile to achieve something greater? Satisfaction, Knowledge, etc.?
  • Team Oriented - Thrive on working closely with others to achieve positive results. Ability to serve others as nobody is above any task and we are all here to serve, point out contributions of others before your own, share in the successes of other team members.
  • Interpersonal - Be able to develop and maintain relationships with others both internal or external. Use good judgment in all situations and understand the impact of your words and actions.
  • Called - A strong sense of passion for our mission and serving others.
  • High Character - We operate with a high trust culture and with personal values and integrity. Integrity, honesty, trust, compassion, and diligence are all qualities this person must possess to flourish here.
  • Multitasking - This is not a steady state or static environment. Workflow will cycle and interruptions are normal, so this person must be able to juggle and adjust on the fly.

Requirements
  • 2-year degree or equivalent experience in technical support andor restaurant management experience including responsibilities for sales, labor, and inventory management.
  • Strong verbal and written communication skills
  • Ability to work 1st, 2nd, and/or 3rd shifts
  • Ability to work Weekend Call Rotations
  • Willingness to learn and adapt to changing customer needs and businesstechnology requirements
  • Ability to multitask, work under pressure, and meet deadlines

Skills
  • Working knowledge of Microsoft desktop operating systems (Windows OS) and Microsoft Office products.
  • Basic knowledge of computer networking fundamentals
  • Strong problem solving skills
  • Working knowledge of sales, inventory, and labor management in a restaurant environment.

Apply