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Technical Support Agent Jobs (NOW HIRING)

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

Alert 360

Technical Support

Tulsa, OK

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

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How much do technical support agent jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Agent, and why are they important?

To thrive as a Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and common software, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure efficient issue resolution and high customer satisfaction, which are critical for organizational reputation and productivity.

What are some common challenges Technical Support Agents face when troubleshooting customer issues remotely?

Technical Support Agents often encounter challenges such as limited access to the customer's environment, varying levels of user technical proficiency, and incomplete problem descriptions. Successfully overcoming these hurdles requires strong communication skills, patience, and the ability to ask probing questions to clarify issues. Agents typically rely on remote diagnostic tools and step-by-step guidance to resolve problems efficiently, all while maintaining a positive customer experience.

What are Technical Support Agents?

Technical Support Agents are professionals who assist customers in troubleshooting and resolving technical issues related to products or services, such as software, hardware, or network systems. They may provide support via phone, email, chat, or remote access. Their responsibilities often include diagnosing problems, guiding users through solutions, documenting issues, and escalating complex cases to higher-level technicians. Technical Support Agents play a crucial role in ensuring customer satisfaction and maintaining the functionality of technology products.

What does a technical support agent do?

A technical support agent assists customers or users by diagnosing and resolving hardware, software, or network issues. They often communicate via phone, email, or chat, use troubleshooting tools, and may document solutions to improve support processes.

What is the difference between Technical Support Agent vs Customer Service Representative?

AspectTechnical Support AgentCustomer Service Representative
Required credentialsHigh school diploma; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; no technical certifications typically required
Work environmentCall centers, IT departments, remote technical supportCall centers, retail, service centers, customer service departments
Industry usageIT, technology, electronicsRetail, banking, telecommunications
Common search intentTechnical troubleshooting, product support, IT helpBilling inquiries, service issues, general questions

The main difference between a Technical Support Agent and a Customer Service Representative lies in their focus and expertise. Technical Support Agents handle technical issues, troubleshooting, and product-specific problems, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries, billing, and service-related questions without specialized technical knowledge. Both roles are essential in customer-facing industries but serve different needs.

More about Technical Support Agent jobs
What cities are hiring for Technical Support Agent jobs? Cities with the most Technical Support Agent job openings:
Who are the top companies hiring for Technical Support Agent jobs? The top employers for Technical Support Agent jobs are:
What job categories do people searching Technical Support Agent jobs look for? The top searched job categories for Technical Support Agent jobs are:
Technical Support Agent jobs near you
Infographic showing various Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent-Level 1

Global TekMed Holdings

Chula Vista, CA • On-site

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

COMPANY OVERVIEW
Global TekMed Holdings is an industry-leading organization that utilizes innovative technology and exceptional service to simplify and enhance complex business processes. Acting as a reliable partner by providing exceptional customer service allows us to navigate complex procedures through efficient process definition, implementation and execution. We are honored to partner with Veteran focused businesses and clients to enhance their lives and autonomy.
POSITION OVERVIEW
We are looking for a service-oriented and technically capable Level 1 Technical Support Agent to support our help desk operations. This role is ideal for someone with experience providing front-line technical support, troubleshooting common issues, and delivering excellent service in a web-based application environment.
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests.
SUPERVISORY RESPONSIBILITIES:
  • None

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Provide first-level technical support to internal teams and external customers through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve common issues related to web applications, user accounts, system access, permissions, browsers, and general functionality
  • Document, track, and manage support requests, ensuring accurate records and timely follow-up
  • Escalate high-priority, unresolved, or complex issues to the appropriate internal teams
  • Assist users with application navigation, general questions, and basic technical guidance
  • Contribute to knowledge base content, user documentation, and support process improvements
  • Identify recurring issues and assist with testing updates, enhancements, and workflows
  • Maintain confidentiality and adhere to company security and privacy standards
  • Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:
  • Strong customer service and communication skills (written and verbal)
  • Ability to troubleshoot and resolve basic technical issues in a fast-paced environment
  • Familiarity with web applications and core concepts (browsers, accounts, permissions, navigation)
  • Experience supporting both internal users and external customers with professionalism
  • Strong organizational skills with the ability to manage multiple support requests simultaneously
  • Working knowledge of ticketing systems such as Zoho Desk or similar platforms
  • Ability to clearly document issues, solutions, and processes
  • Strong problem-solving skills with the ability to assess issues and recommend next steps
  • Ability to remain calm, professional, and empathetic in challenging situations
  • Collaborative mindset with the ability to work cross-functionally

EDUCATION & EXPERIENCE
  • 1-3 years of experience in customer support, technical support, or help desk roles preferred
  • Experience supporting SaaS platforms, web-based applications, or technology-driven environments preferred
  • Experience supporting both internal users and external customers is preferred
  • Familiarity with B2C customer support environments is a plus
  • Experience creating user guides, help articles, or support documentation is a plus

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
  • Prolonged periods of standing or sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Benefits:
  • 401(k) Plan
  • Medical Insurance
  • Paid Holidays
  • Paid Time Off
  • Private Gym

We are an Equal Opportunity Employer
Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Pay Range: $19 - $24 per hour

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