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Technical Support Agent Jobs (NOW HIRING)

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

Alert 360

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

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Technical Support Agent information

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How much do technical support agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are some common challenges Technical Support Agents face when troubleshooting customer issues remotely?

Technical Support Agents often encounter challenges such as limited access to the customer's environment, varying levels of user technical proficiency, and incomplete problem descriptions. Successfully overcoming these hurdles requires strong communication skills, patience, and the ability to ask probing questions to clarify issues. Agents typically rely on remote diagnostic tools and step-by-step guidance to resolve problems efficiently, all while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Technical Support Agent, and why are they important?

To thrive as a Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and common software, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure efficient issue resolution and high customer satisfaction, which are critical for organizational reputation and productivity.

What is the difference between Technical Support Agent vs Customer Service Representative?

AspectTechnical Support AgentCustomer Service Representative
Required credentialsHigh school diploma; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; no technical certifications typically required
Work environmentCall centers, IT departments, remote technical supportCall centers, retail, service centers, customer service departments
Industry usageIT, technology, electronicsRetail, banking, telecommunications
Common search intentTechnical troubleshooting, product support, IT helpBilling inquiries, service issues, general questions

The main difference between a Technical Support Agent and a Customer Service Representative lies in their focus and expertise. Technical Support Agents handle technical issues, troubleshooting, and product-specific problems, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries, billing, and service-related questions without specialized technical knowledge. Both roles are essential in customer-facing industries but serve different needs.

What are Technical Support Agents?

Technical Support Agents are professionals who assist customers in troubleshooting and resolving technical issues related to products or services, such as software, hardware, or network systems. They may provide support via phone, email, chat, or remote access. Their responsibilities often include diagnosing problems, guiding users through solutions, documenting issues, and escalating complex cases to higher-level technicians. Technical Support Agents play a crucial role in ensuring customer satisfaction and maintaining the functionality of technology products.

What does a technical support agent do?

A technical support agent assists customers or users by diagnosing and resolving hardware, software, or network issues. They often communicate via phone, email, or chat, use troubleshooting tools, and may document solutions to improve support processes.
More about Technical Support Agent jobs
What cities are hiring for Technical Support Agent jobs? Cities with the most Technical Support Agent job openings:
Who are the top companies hiring for Technical Support Agent jobs? The top employers for Technical Support Agent jobs are:
What job categories do people searching Technical Support Agent jobs look for? The top searched job categories for Technical Support Agent jobs are:
Technical Support Agent jobs near you
Infographic showing various Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Bilingual Technical Support Agent

NextLink

Hudson Oaks, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Company Overview
We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.
Please attach a resume to your application.
Job description:
About the Role
Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don't need prior call center or ISP experience - we provide full training. If you're tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit.
You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.
What You'll Do
  • Deliver exceptional customer service in every phone, email, chat, or social media interaction.
  • Perform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.
  • Create and manage customer issue tickets using company support tools.
  • Diagnose and resolve residential and business customer internet issues.
  • Assist with plan upgrades/downgrades based on customer needs.
  • Schedule service appointments for field technicians.
  • Maintain accurate documentation of customer interactions and solutions.
  • Complete additional duties as assigned.

What You Bring
  • Curiosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).
  • Strong communication and problem-solving skills.
  • Ability to stay calm, positive, and customer-focused.
  • Experience in customer service is a plus - not required.
  • Ability to sit for extended periods and work in an office environment.

Why You'll Enjoy Working at Nextlink
  • Fully paid training during your first three weeks at our Fort Worth office
  • Growth path into advanced technical support, quality assurance, leadership, training, or field roles
  • Supportive team environment with leaders focused on developing your skills
  • Bilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour

Great benefits package including:
  • 401(k) + Company Match
  • Health, Dental, and Vision insurance
  • HSA option
  • Life insurance
  • Paid time off & parental leave
  • Employee discounts
  • Employee Assistance Program
  • Referral bonuses

Work Hours
  • Full-time, 40 hours per week
  • Stable schedules with opportunities for overtime based on business need

EEO & Workplace Standards
Nextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment.
We maintain a drug-free workplace to ensure a safe, productive environment.
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Application Question(s):
  • Would you be able to complete the first two weeks of training at our Fort Worth office (6115 Camp Bowie Blvd, Ste 250, Fort Worth, TX 76116) and then finish the remainder of training while working from our HQ in Hudson Oaks?
  • We offer multiple shift options. Please let us know which schedules you're available for:

Monday-Friday, 10:00 AM-7:00 PM
Monday-Friday, 1:00 PM-10:00 PM
Friday-Monday, 7:00 AM-6:00 PM
Friday-Monday, 11:00 AM-10:00 PM
Additional Pay:
A $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week.
Language:
  • Spanish (Required)

Affirmative Action (AAP/EEO Statement):
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace:
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Apply