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Technical Support Agent Jobs Near Me

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... data analytics Technical Proficiency: • Leverage the chat tooling and ticketing platform ...

Express Wash Concepts

POS Support Agent

Etna, OH

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... quality end-user technical support, related to enterprise software and hardware • ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... technical support related to enterprise software and hardware • Responsibilities include ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... technical support related to enterprise software and hardware • Responsibilities include ...

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How much do technical support agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.
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Technical Support Agent jobs near you
A map of the United States highlighting the number of Technical Support Agent job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Technical Support Agent job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 22 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience