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Help Desk Representative Jobs in Texas (NOW HIRING)

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Atos

Service Desk Representative

Dallas, TX · On-site

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice ... related field helpful - Expertise with Windows and PC Software programs preferred - Strong ...

Apex Systems

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

Austin, Texas Role Overview We are seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment. This role is ideal for someone who enjoys ...

BCForward

Bilingual CSR

Texas City, TX · On-site

$14 - $14.50/hr

We are seeking a Call Center Representative to join our team ... The ideal candidate will have experience in customer service, call handling, and help desk software ...

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

We are looking for experienced, customer-focused Contact Center Representatives to join a flexible ... Help reduce call abandonment rates and increase responsiveness through process awareness. * Stay ...

Lone Star National Bank

Service Desk Technician I

Mcallen, TX · On-site

$14.50 - $19.50/hr

Documents and maintains record of Help Desk calls in the incident management database * Resets ... The requirements listed below are representative of the knowledge, skill and/or ability required to ...

Lone Star National Bank

Service Desk Technician I

Mcallen, TX · On-site

$14.50 - $19.50/hr

Documents and maintains record of Help Desk calls in the incident management database * Resets ... The requirements listed below are representative of the knowledge, skill and/or ability required to ...

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Help Desk Representative information

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How much do help desk representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk representative in Texas is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.14 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Technical troubleshooting ability and customer service experience are also important for this role.

What are popular job titles related to Help Desk Representative jobs in Texas?

For Help Desk Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Representative jobs in Texas look for?

The top searched job categories for Help Desk Representative jobs in Texas are:

What are popular job titles related to Help Desk Representative jobs in TX?

For Help Desk Representative jobs in TX, the most frequently searched job titles are:

Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,375 per year, or $18.4 per hour.

Help Desk Analyst L2

Zones LLC.

Dallas, TX • On-site

$30 - $33.65/wk

Full-time

Medical

Re-posted 19 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 3 weeks
Location: Dallas, TX
Pay: up to $33.65/hour, commensurate with experience
Hours: Monday - Friday 8-5 pm local time.
What you'll do as the Help Desk Analyst II
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be the first point of escalation for tickets from the Tier 1 team
  • Maintain the onsite Tech Bar hub
  • Provide in-person support of user issues and escalations to the team as needed
  • Troubleshoot hardware, software, and access/permissions issues
  • Troubleshoot issues with integrated systems
  • Manage shipping and receiving equipment to/from remote Workers
  • Provide asset management and reconciliation services
  • Establish relationships with all internal Technology Teams to transition additional tasks as needed
  • Continue maintenance of the knowledge transfer documents
What you'll bring to the table:
  • Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
  • Self-discipline. Must be self-disciplined and be able to prioritize tasksin order tomeet deadlines, deliver solutions by the promised date, and stick to a task until it's finished.
  • Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
  • Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
  • Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
  • Passion for technology. Should always stay up to date on the latest tech developments.
  • Ability to configure and troubleshoot email clients such as Microsoft Outlook.
  • In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
  • In depthknowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
  • Experience with ticketing software
  • Familiar with EDR/anti-virus/ Malware protection management.
  • Google Workspace awareness/experience preferred
  • Google Meet experience preferred
  • Logitech knowledge preferred but not required
#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.
Employment Type: Full-Time Temporary Employee

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