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Help Desk Representative Jobs in Texas (NOW HIRING)

Pure Barre

Pure Barre Front Desk Rep

Keller, TX · On-site

This is the perfect opportunity to interact with clients on a daily basis and help create a supportive and meaningful community! POSITION: The purpose of the Front Desk Representative is to assist ...

Pure Barre

Pure Barre Front Desk Rep

Keller, TX

This is the perfect opportunity to interact with clients on a daily basis and help create a supportive and meaningful community! POSITION: The purpose of the Front Desk Representative is to assist ...

Pure Barre

Pure Barre Front Desk Rep

Keller, TX · On-site

This is the perfect opportunity to interact with clients on a daily basis and help create a supportive and meaningful community! POSITION: The purpose of the Front Desk Representative is to assist ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

AllerVie Health

Medical Front Desk Representative

Midland, TX · On-site

$14.50 - $17.75/hr

Our mission is to help patients achieve and maintain better health, free from the symptoms and ... Front Desk Representative to join our team. This vital role serves as the first point of contact ...

New

TEKsystems

Trade Desk Representative

Fort Worth, TX · Hybrid

$58K - $63K/yr

Financial Services Representative (Trade Desk) Location: Fort Worth, TX (Hybrid) Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

TEKsystems

Trade Desk Representative

Fort Worth, TX · Hybrid

$58K - $63K/yr

Financial Services Representative (Trade Desk) Location: Fort Worth, TX (Hybrid) Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

TEKsystems

Trade Desk Representative

Fort Worth, TX · Hybrid

$58K - $63K/yr

Financial Services Representative (Trade Desk) Location: Fort Worth, TX (Hybrid) Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

EECU

IT Help Desk I- Fort Worth

Fort Worth, TX · On-site

$20.50/hr

EECU is looking for a Help Desk Support I representative that will provide support for end-users of the organization's desktop computing environment The position's primary responsibility is receiving ...

Posted today

TEKsystems

Trade Desk Representative

Fort Worth, TX · Hybrid

$58K - $63K/yr

Financial Services Representative (Trade Desk) Location: Fort Worth, TX (Hybrid) Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

Workout Anytime

Front Desk

Arlington, TX · On-site

$13 - $15/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... helping you stay current with the latest fitness trends. A human will review your resume within 24 ...

Issa

Front Desk

Arlington, TX · On-site

$13 - $15/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... helping you stay current with the latest fitness trends. Hiring Process A human will review your ...

New

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Showing results 21-40

All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Texas

Help Desk Representative information

See Texas salary details

$11

$18

$25

How much do help desk representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk representative in Texas is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.14 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
What are popular job titles related to Help Desk Representative jobs in Texas? For Help Desk Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Representative jobs in Texas look for? The top searched job categories for Help Desk Representative jobs in Texas are:
What are popular job titles related to Help Desk Representative jobs in TX? For Help Desk Representative jobs in TX, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,375 per year, or $18.4 per hour.

Service Desk/Help Desk - Hybrid

She Recruits LLC

Plano, TX • On-site

Other

Re-posted yesterday

Job description

Job Title: Service/Help Desk
Location: Plano, TX area
Salary: 65k-80k
Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and Server Support client service. SDEs must work within the reactive services framework of the Service Desk Department. This established framework defines reactive services methodology and processes, along with customer service communication and performance standards.
Position Functions:
  • Provide remote end user support for managed services clients
  • Respond to service requests, incidents and problems received via phone, email, chat or client portal
  • Prioritize tickets based on client and severity (business impact). Set expectations with great communication and empathy to create an excellent client experience
  • Take direction from the CSR/Service Desk Coordinator relative to priority and service escalations and quickly respond to overflow service desk calls
  • Effectively escalate urgent service issues to the CSR/Service Desk Coordinator and service team members
  • Properly identify and assign tickets to the appropriate board based on the request type
  • Provide real time ticket updates to clients in PSA Software, manage assigned tickets and schedules with documented service work and time.
  • Report daily KPI's including # of tickets closed and meet daily targets
  • Assist with onsite visits and MACD's as needed
  • Continual identification, support and implementation of Process/Change Management
  • Create and maintain technical documentation, process and knowledge base content
  • Identify ticket patterns and provide feedback to team to proactively address and prevent future tickets
  • Become increasingly proficient with Remote Monitoring and Management (RMM) tools and use of scripting and automation for rapid, efficient issue resolution
  • Participate in on-call rotation for after-hours emergency support
  • Resolve all Tier 1 and Tier II Incidents including:
  • Install & troubleshooting virtualization, experience with Hyper-V ideal.
  • Desktop support and user device incidents
  • Network issues including Domain Access, VPN, LAN/WAN/WLAN and device issues
  • Server support issues including AD and Group Policy
  • Ongoing management of Office 365
  • Assisting Centralized Services with RMM management and resolutions (fixing backup, virus protection, system alert and event log issues, etc.)
  • Vendor Management including application support, print, and phone system triage
  • Access control and security incident response and remediation
  • Desktop Moves Adds Changes Decommissions (MACDs) including creation and deployment of new images

The Perks
2 days in office (Mon & Weds)
100% company benefits that start DAY ONE
Great culture
Catered lunch for the company every quarter

Apply