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It Help Desk Manager Jobs in Texas (NOW HIRING)

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Manages and creates user accounts, including new user setup, resetting of passwords and managing ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

IT Help Desk Lead Total Site Solutions, Georgetown, TX., is in search of a knowledgeable and ... The Lead partners closely with the IT Manager to drive service quality, mentor junior staff, refine ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Proven ability to manage multiple tasks, projects and changing priorities. * Strong dependability ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ... manage multiple tasks, projects and changing priorities. • Strong dependability - reliable ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... and risk management and recruiting. This structure allows the onsite leaders and caregivers to ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Texas

It Help Desk Manager information

See Texas salary details

$36.3K

$80.8K

$126.2K

How much do it help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it help desk manager in Texas is $80,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $98,800.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Texas?

The most popular types of It Help Desk jobs in Texas are:

What cities in Texas are hiring for It Help Desk Manager jobs?

Cities in Texas with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $80,802 per year, or $38.8 per hour.

IT Help Desk Engineer

Allen Control Systems

Austin, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and security.
Responsibilities:
• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues.
• Assist and manage the Onboarding process for new users.
• Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
• Configure laptops, install software, and support new employee onboarding.
• Perform routine system maintenance to ensure all devices remain secure and up to date.
• Assist in documentation efforts, keeping system logs and IT records current.
• Work with vendors to gather technical and compliance documentation.
• Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
• Communicate effectively with employees, providing timely updates on their IT issues.
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or related experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows and macOS environments (Linux a plus).
• Familiarity with IT ticketing systems and support workflows.
• Strong communication skills and a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.
• 3–5 years of professional IT support experience.
• Hands-on experience in compliance-driven environments.
• Background supporting defense or aerospace companies.
• Familiarity with vendor security and risk management processes.
Company:
Allen Control Systems develops autonomous defense technologies designed to detect, track, and counter unmanned aerial threats. Founded in 2022, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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