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It Help Desk Assistant Jobs in Texas (NOW HIRING)

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student ... Provide excellent customer service * Assist with documenting all standard Service Desk operating ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Provide excellent customer service * Assist with documenting all standard Service Desk operating ...

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

$70 - $110/hr

The IT Help Desk Lead plays a critical role in ensuring smooth, efficient, and reliable IT operatio ... * Assist IT leadership in planning future support capabilities, tools, and staffing models.

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Keep asset management systems up to date to support budgeting, refresh cycles, and audits * Assist ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... Assist students with installing, and troubleshooting computer and software related issues. • ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

San Antonio Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Keep asset management systems up to date to support budgeting, refresh cycles, and audits * Assist ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

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All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Texas

It Help Desk Assistant information

See Texas salary details

$7

$17

$25

How much do it help desk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk assistant in Texas is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $21.15 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Texas?

The most popular types of It Help Desk jobs in Texas are:

What cities in Texas are hiring for It Help Desk Assistant jobs?

Cities in Texas with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $35,551 per year, or $17.1 per hour.

IT Help Desk Engineer

Allen Control Systems

Austin, TX • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and security.
Responsibilities:
• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues.
• Assist and manage the Onboarding process for new users.
• Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
• Configure laptops, install software, and support new employee onboarding.
• Perform routine system maintenance to ensure all devices remain secure and up to date.
• Assist in documentation efforts, keeping system logs and IT records current.
• Work with vendors to gather technical and compliance documentation.
• Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
• Communicate effectively with employees, providing timely updates on their IT issues.
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or related experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows and macOS environments (Linux a plus).
• Familiarity with IT ticketing systems and support workflows.
• Strong communication skills and a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.
• 3–5 years of professional IT support experience.
• Hands-on experience in compliance-driven environments.
• Background supporting defense or aerospace companies.
• Familiarity with vendor security and risk management processes.
Company:
Allen Control Systems develops autonomous defense technologies designed to detect, track, and counter unmanned aerial threats. Founded in 2022, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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