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It Help Desk Assistant Jobs in Plano, TX (NOW HIRING)

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... * Assist with hardware and software rollouts: staging devices, configuring, deploying ...

The Ensign Group Inc

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

AEG Vision

IT Helpdesk Technician

Addison, TX

... p Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ticketing system and assist in a respectful manner

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

... p desk support requests. * Field incoming help requests from end users via ticketing system and assist in a respectful manner * Document all pertinent information including all decisions made ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure ... Coordinate with external vendors for escalated support or hardware procurement * Assist with ...

Vaco LLC

IT Help Desk Support

Frisco, TX

We are seeking a Help Desk Support candidate to provide tier 1 support for our client. Role ... You further agree that you have represented information about yourself accurately and have not ...

US Tech Solutions

IT Help Desk Agent

Plano, TX · Hybrid

$16.25 - $21/hr

Ability to learn and apply technical information in a fast-paced, demanding work environment * Ability to follow policies and procedures; attention to detail. About US Tech Solutions: US Tech ...

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It Help Desk Assistant information

See Plano, TX salary details

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$19

$31

How much do it help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk assistant in Plano, TX is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Plano, TX? The most popular types of It Help Desk jobs in Plano, TX are:
What cities near Plano, TX are hiring for It Help Desk Assistant jobs? Cities near Plano, TX with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Plano, TX as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,496 per year, or $19.9 per hour.
IT Help Desk

IT Help Desk

Ensign Services, Inc.

Dallas, TX • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Ensign Group rating

6.4

Company rating: 6.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

628th of 864 rated healthcare providers

Job description

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST
Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night.
Position Type: Full Time
Schedule: Wednesday - Sunday 10:00 AM - 6:30 PM CST *Please note: One (1) federal holiday a year will be required to be worked.
Location: This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
About the Company:
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Regular duties and responsibilities will primarily include the following:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.

Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to work (1) federal holiday a year, required.

Additional Information:
  • Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night.
  • Position Type: Full-time position.
  • Schedule: Wednesday - Sunday 10:00 AM - 6:30 PM CST
  • Location: This position is based at our Service Center Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
  • Pre-employment criminal background screening required.

What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1370

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