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Desktop It Support Jobs in Texas (NOW HIRING)

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

Desktop/IT Support Duration: Full-time / Direct Hire Location: Permian Basin, Texas: Midland/Odesa area of Texas - Onsite 4 days/week Position Summary: The IT Specialist will support IT systems at ...

Hermann Services Inc.

IT Support Specialist

Houston, TX · On-site

$55 - $65/hr

... IT Support Specialist Houston, TX, US 6 days ago Requisition ID: 1426 Salary Range: $55,000.00 To ... This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and ...

New

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and ... Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals * Image ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Remotely assist users with desktop, server, point of sale, business management programs, network or ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects * Update progress and resolution for reported issues within ticketing system * Create and ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects * Update progress and resolution for reported issues within ticketing system * Create and ...

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Desktop It Support information

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Texas?

For Desktop It Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Texas look for?

The top searched job categories for Desktop It Support jobs in Texas are:

What cities in Texas are hiring for Desktop It Support jobs?

Cities in Texas with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Desktop Support

NAVA Software Solutions

Odessa, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for Desktop/IT Support
Details:
Desktop/IT Support
Duration: Full-time / Direct Hire
Location: Permian Basin, Texas: Midland/Odesa area of Texas - Onsite 4 days/week
Position Summary:
The IT Specialist will support IT systems at the Texas Permian Basin. This specialist will support, install, and maintain Desktops, Laptops, and Printers. Serves as the first point of contact for end users seeking technical assistance. Coordinates with internal IT team to resolve user problems and act as "remote hands".
Job Responsibilities:
  • Provides Tier 1 desktop support for hardware and software issues. Maintain work requests/ticketing system.
  • Diagnoses and supports other technology devices, including printers, monitors, office phones and peripherals.
  • Prepares and delivers new hardware to employees, including imaging, and configurations of desktop applications.
  • Coordinates with vendors for repairs (e.g., Hardware Vendor technicians for warranty repair/replacements)
  • Travels between 5 sites to assist end users and internal IT staff.
  • Maintains on-hand inventory of critical parts and components.

Essential Knowledge, Skills, Abilities, and Background:
  • Ability to install, configure and maintain computers, hardware, and software
  • Strong troubleshooting skills with the willingness to learn new things
  • Must have excellent customer service, and listening skills
  • Knowledge of commonly-used concepts, practices, and procedures within the IT field
  • Takes initiative, problem-solves, and demonstrates decision-making skills
  • Ability to multi-task across several ongoing tasks with varying priority
  • Ability to clearly communicate with both technical and non-technical staff
  • Flexibility with schedule and willingness to work after hours and on weekends if necessary

Preferred Knowledge, Skills, Abilities, and Background
  • 2+ years of technical work experience in support of desktop technologies
  • CompTIA A+ Certification
  • Low-level understanding of networking and networking principals
  • Experience racking/stacking server and networking equipment
  • Basic knowledge of Active Directory and/or Office 365.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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