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Remote Pos Technical Support Jobs (NOW HIRING)

PAR Technology

Technical Support Agent

Remote (U.S.-based) Reports To: Technical Support Manager What We're Looking For: Requirements ... Provide first-level support for POS hardware/software and PAR products * Resolve operational and ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document ...

Bigcommerce

Technical Support Representative - Remote

OR · Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications. * Accurately document all customer interactions in ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support ... This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Effectively ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support ... This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Effectively ...

Point Broadband

Supervisor, Technical Support

Supervisor, Technical Support Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote Summary: This position is ...

Syncro

Technical Support Representative

Syncro is a remote-first software company focused on empowering businesses through enterprise-grade digital platforms. They are seeking a dynamic and motivated Technical Support Representative to ...

Wildix

Technical Support Engineer - USA, Remote

... technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support to customers and ...

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How much do remote pos technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

More about Remote Pos Technical Support jobs
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What states have the most Remote Pos Technical Support jobs? States with the most job openings for Remote Pos Technical Support jobs include:
What job categories do people searching Remote Pos Technical Support jobs look for? The top searched job categories for Remote Pos Technical Support jobs are:
Remote Pos Technical Support jobs near you

Technical Support Specialist (Remote)

CameraMatics

Boonton, NJ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Who we are
We're on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.
As an award-winning SaaS company in a high-growth phase, we're scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.
Join a global, ambitious team and be part of what's next!
The Role
As a Technical Support Specialist, you will be the first point of contact for our customers, guiding them through our hardware and software features and capabilities, ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience. You will also serve as first point of contact for our vast network of Field Technicians, supporting them with installation and service guidance to ensure seamless and successful implementation of our technologies.
What You'll Do
  • Customer Focus: Provide technical support to customers via phone, email, and other communication channels.
  • Problem-Solving: Diagnose and troubleshoot technical issues reported by customers, related to our products or services.
  • Documentation: Document customer issues and resolutions accurately and thoroughly in our ticketing system.
  • Collaboration: Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues
  • Escalation Management: Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.
  • Proactive Improvement: Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.
  • Knowledge Sharing: Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.
  • On-Call Support: Participate in an on-call rotation to provide after-hours support when necessary.
  • Shift Work: This role includes a variety of shifts to provide support to our global customer base.

**Flexibility to work alternative shift hours is essential.
What we're looking for
  • Technical Aptitude: Critical thinking with a strong understanding of computer systems, networking, and troubleshooting methodology. A bachelor's degree in computer science, Information Technology, or related field is desirable.
  • Experience: 2+ years of experience in a technical support role, preferably in a software or technology company. Fleet telematics background is a huge plus. Salesforce background is required.
  • Tools and Technologies: Proficiency in using diagnostic tools and remote support technologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer-Centric Approach: Exceptional customer service skills and a strong commitment to customer satisfaction.
  • Adaptability: Ability to work independently and collaboratively in a fast-paced environment.
  • Organization: Detail-oriented with strong organizational and time management skills.

What you'll get
  • 401(k) package
  • Medical, dental & vision insurance
  • Career growth in a fast-paced tech environment
  • Cross-functional collaboration with Engineering & Product teams
  • High-impact role with customer and field technician interaction
  • Exposure to fleet telematics and modern support technologies

Please note: This position is open to candidates currently residing in the United States who are authorized to work in the U.S. without current or future employer sponsorship.
Locations US Head Office Remote status Fully Remote

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