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Remote Pos Technical Support Jobs in Oklahoma (NOW HIRING)

$69K - $158K/yr

Remote Work: No Job Number: R0239462 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of ...

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...

$14 - $18.25/hr

Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with ...

Dillon Product Manager

Yukon, OK · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Oklahoma? The most popular types of Pos Technical Support jobs in Oklahoma are:
What are popular job titles related to Remote Pos Technical Support jobs in Oklahoma? For Remote Pos Technical Support jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Oklahoma look for? The top searched job categories for Remote Pos Technical Support jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Pos Technical Support jobs? Cities in Oklahoma with the most Remote Pos Technical Support job openings:
Technical Support Engineer

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 24 days ago


Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

13th of 73 rated business consultants


Job description


Remote Work:
No
Job Number:
R0239462
Location:
Fort Benning,GA,US
Share job via:
Share
Technical Support Engineer
The Opportunity:
As the client's personnel, you'll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The client's engineering team is responsible for managing the network, maintaining an Authority to Operate (ATO), improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation.
As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation's most elite warfighters. You will be a member of a technically versatile team of engineers, technicians, and operational experts who are responsible for providing robust operational training to military personnel. You'll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and associated simulator systems. You'll support training in a live, virtual, and constructive environment, and develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You'll operate the virtual environment to facilitate large-scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks.
You will operate on an Agile Scrum team and be expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasks. There are a lot of growth opportunities within the program and areas for innovation on simulation systems.
Join us. The world can't wait.
You Have:
  • Experience working on complex networked distributed systems
  • Experience with Microsoft Windows and Linux Operating systems
  • Experience supporting and collaborating with DoD operational personnel
  • Ability to troubleshoot and resolve issues with basic network and operating systems
  • Ability to create technical documentation
  • Ability to travel up to 20% of the time
  • TS/SCI clearance
  • Bachelor's degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of experience with Tier 1 Level Technical Support in lieu of a degree
  • Security+ Certification

Nice If You Have:
  • Experience supporting distributed mission operations training
  • Experience with programming or scripting languages
  • Experience with firewalls
  • Experience with ACAS
  • Experience implementing STIGS
  • Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs, such as MACE and VRSG

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914