Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
IT Support Technician
Billings, MT · Remote
$21.25 - $29/hr
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IT Support Technician
Billings, MT · Remote
$21.25 - $29/hr
Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving hardware and software issues. * Designing, building, and maintaining fully functional Zoom Room ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...
Field Application Engineer '27
Oklahoma City, OK · On-site +1
$53K - $80K/yr
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Remote or Oklahoma City, OK * Status: Full-Time / Contingent Upon Contract Award Who You Are You are a master of absolute clarity. You have the unique ability to take dense, technical, and complex ...
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Technical Project Manager
Tulsa, OK · On-site +1
... Remote, LLC, Tulsa Innovation Labs, LLC, inTulsa Initiative, LLC, Build In Tulsa, LLC, Atlas School ... We are seeking a Technical Project Manager to join the Integrated Strategies team, supporting ...
Technical Project Manager
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$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of ...
$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of ...
Remote Customer Service
Norman, OK · Remote
$16/hr
Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble ... Educate and provide technical assistance to customers regarding program details. * Document ...
Quick apply
Remote Customer Service
Norman, OK · Remote
$16/hr
Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble ... Educate and provide technical assistance to customers regarding program details. * Document ...
Location: United States (Remote) with up to 25% travel Duties and Responsibilities: Technical Implementation Ownership * Lead the technical implementation workstream for enterprise customer ...
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This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation
Remote Customer Service Representative | Self-Scheduled
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Remote Customer Service Representative | Self-Scheduled
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Remote Tax Supervisor (public accounting)
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... that require both technical knowledge and practical problem-solving. The ideal candidate has ... If you're interested in exploring a fully remote opportunity where your experience is valued and ...
Quick apply
Remote Tax Supervisor (public accounting)
Oklahoma City, OK · Remote
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... that require both technical knowledge and practical problem-solving. The ideal candidate has ... If you're interested in exploring a fully remote opportunity where your experience is valued and ...
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Provide technical leadership for AI/ML platforms including Palantir, AWS Bedrock, Amazon SageMaker ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Change Order Supervisor (REMOTE)
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Change Order Supervisor (REMOTE)
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Change Order Supervisor (REMOTE)
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Car Audio - Remote Start Installer
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As a Car Audio - Remote Start Installer, you'll have the opportunity to showcase your technical skills in a company known for its innovation and quality. We're passionate about creating outstanding ...
Job Title Field Service Engineer (Field Remote - Oklahoma City, OK) Location(s) US Remote - OK The ... Technical critical thinking skills and attention to detail. * Outstanding customer service skills ...
Job Title Field Service Engineer (Field Remote - Oklahoma City, OK) Location(s) US Remote - OK The ... Technical critical thinking skills and attention to detail. * Outstanding customer service skills ...
Prepares actuarial findings and documents that are suitable for technical and non-technical ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Prepares actuarial findings and documents that are suitable for technical and non-technical ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Prepares actuarial findings and documents that are suitable for technical and non-technical ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Prepares actuarial findings and documents that are suitable for technical and non-technical ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Remote Technical information
See Oklahoma salary details
$27.7K - $42.5K
5% of jobs
$42.5K - $57.2K
1% of jobs
$57.2K - $72K
2% of jobs
$72K - $86.8K
4% of jobs
$86.8K - $101.6K
9% of jobs
$106.4K is the 25th percentile. Wages below this are outliers.
$101.6K - $116.3K
11% of jobs
$116.3K - $131.1K
11% of jobs
The median wage is $144.8K / yr.
$131.1K - $145.9K
8% of jobs
$145.9K - $160.7K
4% of jobs
$160.7K - $175.4K
2% of jobs
$181.6K is the 75th percentile. Wages above this are outliers.
$175.4K - $190.2K
43% of jobs
$27.7K
$144.4K
$190.2K
How much do remote technical jobs pay per year?
What are remote technical jobs?
Remote technical jobs are found in both technical support and IT as well as programming and software development. Common titles include remote computer programmer, software developer, and IT support engineer. As a virtual computer programmer, your responsibilities include writing programs using various computer languages, testing and debugging programs, using code libraries, and expanding and updating an existing program. As a software developer, your duties are to produce efficient and clean code, troubleshoot, upgrade, and debug existing software, and create technical documentation for reporting and reference. As an IT support engineer, you find solutions for hardware and software problems, track computer system problems, help customers to understand any issues they experience, and properly log all cases.
What are remote technical jobs?
What are some common challenges faced by remote technical professionals, and how can they be effectively managed?
What is the difference between Remote Technical vs Remote Software Developer?
| Aspect | Remote Technical | Remote Software Developer |
|---|---|---|
| Required Credentials | Technical certifications, IT-related degrees | Computer science degree, coding certifications |
| Work Environment | Remote, often in IT support or technical roles | Remote, focused on coding and software development |
| Employer & Industry Usage | IT services, tech companies, support teams | Software companies, tech startups, app development |
| Common Search & Comparison | Often compared for technical skills and remote work | Focuses on coding skills and software projects |
Remote Technical roles typically involve providing technical support, troubleshooting, or IT services remotely, requiring certifications and technical knowledge. Remote Software Developers focus on coding, building applications, and software solutions, often with programming certifications. Both roles are remote and tech-focused but differ in daily tasks and skill sets.
What are the most commonly searched types of Technical jobs in Oklahoma?
The most popular types of Technical jobs in Oklahoma are:
What job categories do people searching Remote Technical jobs in Oklahoma look for?
The top searched job categories for Remote Technical jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Technical jobs?
Cities in Oklahoma with the most Remote Technical job openings:

Full-time
Posted 29 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
70th of 122 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005