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Assistant Pos Technical Support Jobs in Oklahoma

VEHLO

Technical Support Representative

Tulsa, OK

$18/hr

Technical Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... * Assist with provisioning equipment and updating payment configurations when needed * Manage a ...

Vehlo

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Technical Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... * Assist with provisioning equipment and updating payment configurations when needed * Manage a ...

360 Payments

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Technical Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... * Assist with provisioning equipment and updating payment configurations when needed * Manage a ...

Navanta, LLC

Technical Support Specialist

Tulsa, OK · On-site

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Tulsa, OK · On-site

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Tulsa, OK · On-site

$25/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Tulsa, OK · On-site

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

AAON

Technical Support Specialist

Tulsa, OK

Technical Support Specialist I Join to apply for the Technical Support Specialist I role at AAON ... Explains control sequences for equipment operation to assist in troubleshooting. Interprets wiring ...

AAON

Technical Support Specialist

Tulsa, OK

Technical Support Specialist I Join to apply for the Technical Support Specialist I role at AAON ... Explains control sequences for equipment operation to assist in troubleshooting. Interprets wiring ...

AAON

Lead Technical Support Specialist

Tulsa, OK

Provide day‐to‐day guidance, coaching, and technical assistance to Technical Support Specialists and other service personnel. Assist management in coordinating workload distribution and ...

AAON

Lead Technical Support Specialist

Tulsa, OK · On-site

Provide day‐to‐day guidance, coaching, and technical assistance to Technical Support Specialists and other service personnel. Assist management in coordinating workload distribution and ...

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All JobsPos Technical Support JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Oklahoma

Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

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The most popular types of Pos Technical Support jobs in Oklahoma are:

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For Assistant Pos Technical Support jobs in Oklahoma, the most frequently searched job titles are:

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Cities in Oklahoma with the most Assistant Pos Technical Support job openings:

Assistant Pos Technical Support jobs near you

Technical Support Supervisor

Oklahoma City, OK • On-site

Dobson Fiber
Internet and IT • 201 - 500 employees
Learn more about Dobson Fiberexternal

Full-time

Re-posted 22 days ago

Job description

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives. The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operations excellence. This individual thrives in a a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals. 

Key Responsibilities


Team Leadership

  • Supervise, coach, and develop a team of Technical Support Representatives. 
  • Conduct regular one-on-one meetings, coaching sessions, and performance evaluations. 
  • Monitor employee performance and provide timely feedback to improve productivity and customer experience. 
  • Create a positive, accountable, and customer-focused work environment. 
  • Assist with hiring, onboarding, training, and employee development.

Operations Management

  • Monitor real-time call center performance, including service levels, queue management, and staffing needs. 
  • Ensure adherence to schedules, attendance policies, and productivity expectations. 
  • Coordinate with Workforce Management to maintain adequate staffing levels. 
  • Analyze operational metrics and implement action plans to improve performance.

Customer Experience

  • Handle complex customer escalations and complaints professionally and efficiently. 
  • Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues. 
  • Promote first-call resolution and customer satisfaction. 
  • Identify trends impacting customer experience and recommend process improvements.

 Quality Assurance

  • Review customer interactions for quality, compliance, and technical accuracy. 
  • Provide coaching based on quality evaluations. 
  • Ensure adherence to company policies, procedures, and regulatory requirements. 
  • Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

  • Maintain working knowledge of ISP technologies including: 
    • Fiber-to-the-Home (FTTH) 
    • GPON/XGS-PON networks 
    • Residential Wi-Fi 
    • Routers and networking 
    • VoIP services 
  • Assist agents with advanced troubleshooting and technical guidance. 

Required Qualifications

  • 3+ years of customer service or technical support experience. 
  • 1–3 years of leadership or supervisory experience in a call center environment. 
  • Strong understanding of broadband internet technologies and networking fundamentals. 
  • Experience using CRM, ticketing systems, and call center platforms. 
  • Excellent verbal and written communication skills. 
  • Strong problem-solving, organizational, and conflict-resolution abilities. 
  • Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

  • Previous experience in the telecommunications or ISP industry. 
  • Experience with fiber internet services. 
  • Knowledge of workforce management and quality monitoring systems. 
  • Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
  • ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

  • Leadership 
  • Coaching & Employee Development 
  • Customer Focus 
  • Technical Troubleshooting 
  • Performance Management 
  • Conflict Resolution 
  • Time Management 
  • Analytical Thinking 
  • Adaptability 
  • Continuous Improvement

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.



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