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Level Iii Technical Support Jobs (NOW HIRING)

AssetWorks LLC

Technical Support Representative

The team is split into three focus groups; Tier 1 Support Analysts, Tier 2 Technical Support ... Maintain rapport and a high level of customer satisfaction * Leverage various platforms to ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level 3 tech support job description?

A Level 3 technical support specialist handles complex technical issues that cannot be resolved by lower support levels. They often troubleshoot advanced hardware and software problems, provide in-depth solutions, and may collaborate with engineering teams. Strong technical knowledge, problem-solving skills, and familiarity with diagnostic tools are essential for this role.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) involves basic troubleshooting and initial customer contact, L2 (Level 2) handles more complex issues requiring technical expertise, and L3 (Level 3) involves advanced problem resolution often by specialized engineers. L4 (Level 4) typically refers to external vendors or developers providing support for highly specialized or hardware-related issues. For a Level III Technical Support role, this often means resolving complex technical problems, working with advanced tools, and collaborating with L2 and L4 teams as needed.

What jobs can you get with level 3?

A Level III Technical Support role typically qualifies you for advanced positions such as senior technical support specialist, network administrator, or systems analyst. These roles often require strong troubleshooting skills, knowledge of networking, and experience with technical tools and certifications like CompTIA Network+ or Cisco CCNA.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is Tier 3 tech support?

Tier 3 technical support is the highest level of support in a technical support hierarchy, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2. It often involves advanced troubleshooting, deep technical knowledge, and sometimes collaboration with engineering teams to resolve persistent or complex problems.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Technical Support Engineer - Level 3 (Onboarding)

Technical Support Engineer - Level 3 (Onboarding)

Park Place Technologies

Highland Heights, OH • On-site

Full-time

Posted 12 days ago

Park Place Technologies rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

89th of 207 rated it services

Job description

Technical Support Engineer - Level 3 (Onboarding)
At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings. This individual provides Level Three (L3) technical support on data center equipment and possesses original equipment manufacturer (OEM) technical product knowledge of the specific server, storage, or network hardware and/or software assigned for their role. The Solutions Support team is primarily focused on delivering Level 3 technical support post-sales. The team is also engaged to collaborate on delivering on our whole solutions lifecycle, which may include presales, professional services architecting, implementing, supporting, maintaining, and decommissioning data center solutions to ensure the continuity of business operations for all customers. This role is expected to work with other members of our Solutions Support organization in implementing and supporting Maintenance or Managed Services solutions for new and existing customers. In addition, the Technical Support Engineer L3 is responsible for working with our Research and Development (R&D) team to research, test, create, and deliver documentation and training as a part of our New Product Introduction (NPI) process for the release and support of new products and services.
Responsibilities:
  • Strong understanding of monitoring tools and technologies.
  • Configure, test, and validate storage, server, and networking devices for compatibility with our monitoring solution.
  • Provide technical expertise and support to customers during the Onboarding phase, effectively communicating technical information and resolving any queries.
  • Work closely with the development and product teams to suggest improvements for the monitoring tool based on customer feedback and technical observations.
  • Deliver technical support and service solutions for Maintenance or Managed Services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
  • Provide remote level three technical support to field engineers and customer end users, via problem identification, troubleshooting, diagnostics, and repair strategies to resolution.
  • Responsible for creation and review of technical solutions in the form of action plans and knowledge documents and approving knowledge base articles.
  • Manage the customer's expectations, exhibit excellent communication skills while securing customer confidence in Park Place Technologies to maintain and manage their equipment.
  • Work closely with Client Services to ensure new customers are migrated with seamless handover / transition into our Maintenance or Managed Service services.
  • Strive for continual service improvement based on a desire to become a world class Maintenance and Managed Service provider.
  • Actively monitor an assigned queue for incoming support requests raised by customers.
  • Prioritize tickets based on the severity of the situation.
  • Engage with vendor partners to ensure that customer issues are resolved in an expedient manner.
  • Update internal ticketing system: add action plans, update incidents with all customer communications and ensure accurate time logging.
  • Participate in 7x24x365 call rotation.
  • Contribute proactively to new product and service development.
  • Assist with R & D initiatives.
  • Develop new lab environments as required to support NPI, R&D, and training initiatives.
  • Attend internal product training classes.
  • Other duties as assigned.

Basic Qualifications:
  • Bachelor's degree,
  • 4 + years' experience working in a Level 2/3 technical support or IT administration role, predominantly working within IT datacenter services. (Managed Services focus.)
  • 4 + years' experience working in a Level 2/3 technical role with system installation, upgrades, and hardware Field Replacement Unit (FRU) procedures of products assigned. (Maintenance Services focus.)
  • Background in engineering, service and support required.
  • Strong interpersonal and communication (verbal and written) skills required, including strong telephone etiquette.
  • Ability to understand and navigate technical situations with strong problem-solving skills.
  • Productive with minimal supervision and possess excellent time management skills.
  • Working knowledge of the specific OEM operating environments for the assigned products you will be supporting, including all relevant diagnostic tools and utilities.
  • Experience working in a professional and consultative manner with customers, management, and platform vendor support requirements.
  • Ability to work under pressure with calmness and composure.
  • Ability to thrive in a team environment where resolutions may require a group effort. Fluent in English.
  • Insert product/technical expertise requirements here: e.g., VMware, NetApp, Unix, etc....
  • Ability to manage multiple tasks and projects simultaneously with meticulous attention to detail.

Preferred Qualifications:
  • Vendor certifications a plus (Insert certification requirements here, e.g. (NCA/NCP, VCP, MSCA,) - may be required for specific platform support needs.

Travel:
  • 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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