ZipRecruiter

Log In

1

Level Iii Technical Support Jobs (NOW HIRING)

WM

Analyst III, Technical Support

Indianapolis, IN · On-site

... level knowledge or skills across three or more of the following functional areas: Diagnose and ... technical support for end-user computing environments, including PC hardware, operating systems ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information ... Other duties will include Tier 3 level support covering: * Advanced Troubleshooting of Hardware and ...

Skyhigh Networks

Tier 3 Technical Support

Frisco, TX

$35K - $44K/yr

Quantify impact of recommended changes About you: * 1+ years of experience in process and performance improvement * 3+ years' experience in technology related technical support type role * Excellent ...

next page

Showing results 1-20

All JobsLevel Iii Technical Support Jobs

Level Iii Technical Support information

See salary details

$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is level 3 tech support?

Level 3 technical support is a senior support role responsible for resolving complex technical issues that cannot be handled by lower support levels. It often involves advanced troubleshooting, in-depth knowledge of hardware and software, and collaboration with engineering teams. Support specialists at this level typically require specialized skills, certifications, and access to diagnostic tools.

What jobs pay $10,000 a month without a degree?

A Level III Technical Support role typically does not pay $10,000 a month without specialized experience or certifications. High-paying jobs that can reach this level often require advanced skills, certifications, or experience in fields like IT, sales, or entrepreneurship, rather than entry-level support positions. Most roles paying this amount without a degree are in specialized technical, sales, or business ownership areas.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What is L1, L2, L3, and L4 support?

In technical support roles, L1 (Level 1) support handles basic customer issues and initial troubleshooting, often using scripts and FAQs. L2 (Level 2) support involves more advanced troubleshooting, requiring deeper technical knowledge, while L3 (Level 3) support includes experts who resolve complex problems and may involve system modifications. L4 (Level 4) support typically refers to vendor or product developers who provide specialized assistance for highly complex issues.

What is L3 support in IT industry?

L3 support in the IT industry refers to the third level of technical support, typically handled by highly experienced specialists or engineers. They resolve complex issues that cannot be fixed by L1 or L2 support teams, often involving advanced troubleshooting, system analysis, and collaboration with development teams. This role requires strong technical skills, knowledge of tools like remote diagnostics, and sometimes certifications such as CompTIA or Cisco.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support(Level 3)

Technical Support(Level 3)

Computech Corporation

Blue Springs, MS

$34K - $43K/yr

Other

Posted 16 days ago

Job description

Additional Information

Title: Support Technician(Level 3)

Location: Blue Springs,MS

Duration:12 Months 


Roles&Responsibilities:

Level 3 Support Technician - Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers at Toyota Motor Manufacturing Mississippi.


Work Hours are nominally 8:00a.m. - 5:00p.m. Monday - Friday initially.Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.


Responsible for local coordination, installation and ongoing support of various computer systems.


    * Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.

    * Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.

    * Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a "self-starter".

    * Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.

    * Strong proficiency in written/verbal communication skills.

    * Team player with ability to multi-task, follow direction, and learn quickly.

    * MCSE and other Microsoft or Cisco certifications preferred

Apply