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Level Iii Technical Support Jobs (NOW HIRING)

Brightworks IT

Level 3 Technical Lead

Wixom, MI · On-site

$95 - $130/hr

Level 3 Technical Lead -- Brightworks IT Location: Wixom, MI | Type: Full-Time | Reports to: VP of ... Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies ...

Brightworks IT

Level 3 Technical Lead

Richmond, VA · On-site

$95 - $130/hr

Level 3 Technical Lead -- Brightworks IT Location: Richmond, VA | Type: Full-Time | Reports to: VP ... Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information ... Other duties will include Tier 3 level support covering: * Advanced Troubleshooting of Hardware and ...

S&K Technologies, Inc.

$120 - $150/hr

Full Time Professional SC, Aiken, SC, US Technical Support Specialist Nuclear Materials Level III The Technical Support Specialist Nuclear Materials Level III directly supports key and operational ...

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All JobsLevel Iii Technical Support Jobs

Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level III Technical Support specialist?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs

What states have the most Level Iii Technical Support jobs?

States with the most job openings for Level Iii Technical Support jobs include:

What job categories do people searching Level Iii Technical Support jobs look for?

The top searched job categories for Level Iii Technical Support jobs are:

Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Level III IT Technical Support Specialist

Kinaras Solutions, Inc

Santa Barbara, CA • On-site

Full-time

Re-posted 18 days ago

Key responsibilities

  • Serve as the subject matter expert for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.

  • Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.

  • Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.

Job description

Level III Technical Support Specialist
Location: Vandenberg Space Force Base, CA
Clearance: Active DoD Secret Clearance
Employment Type: Full-Time, On-sitePosition Overview:
Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
  • Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
  • Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
  • Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
  • Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
  • Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
  • Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
  • Support backups, COOP/DR testing, and ensure mission-critical data resilience.
  • Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
  • Participate as needed in after-hours or surge operations.
Required Qualifications:
  • Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
  • 5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
  • DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
  • Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
  • Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
  • Active DoD Secret clearance (or ability to obtain and maintain).
  • Excellent leadership, communications, and documentation skills.
  • U.S. Citizenship required.

Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.

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