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Level Iii Technical Support Jobs (NOW HIRING)

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level 3 tech support job description?

A Level 3 technical support specialist handles complex technical issues that cannot be resolved by lower support levels. They often troubleshoot advanced hardware and software problems, provide in-depth solutions, and may collaborate with engineering teams. Strong technical knowledge, problem-solving skills, and familiarity with diagnostic tools are essential for this role.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) involves basic troubleshooting and initial customer contact, L2 (Level 2) handles more complex issues requiring technical expertise, and L3 (Level 3) involves advanced problem resolution often by specialized engineers. L4 (Level 4) typically refers to external vendors or developers providing support for highly specialized or hardware-related issues. For a Level III Technical Support role, this often means resolving complex technical problems, working with advanced tools, and collaborating with L2 and L4 teams as needed.

What jobs can you get with level 3?

A Level III Technical Support role typically qualifies you for advanced positions such as senior technical support specialist, network administrator, or systems analyst. These roles often require strong troubleshooting skills, knowledge of networking, and experience with technical tools and certifications like CompTIA Network+ or Cisco CCNA.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is Tier 3 tech support?

Tier 3 technical support is the highest level of support in a technical support hierarchy, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2. It often involves advanced troubleshooting, deep technical knowledge, and sometimes collaboration with engineering teams to resolve persistent or complex problems.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 86% Full Time, 9% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Level 3

Technical Support Level 3

Computech Corporation

Buffalo, WV • On-site

Other

Posted 26 days ago

Job description

Job Description

Title: Technical Support Level 3

Location: Buffalo,WV

Duration:12 Months



Role Description :

Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)


General Description :

Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time.


Roles&Responsibilities:

The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment.

Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a "self-starter". Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. 

MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage.


Responsible:


    * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. 

    * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required.

    * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment).

    * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities.

    * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activities.

    * MCSE, CCNE, Network+, Server+ and other certifications a plus.

    * Provide 24 hour on-call support for escalation of site issues impacting production.



Additional Information

Experience with vmware,cisco,active directory

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