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Level Iii Technical Support Jobs (NOW HIRING)

Relay

Technical Support Specialist III

Raleigh, NC · On-site

We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert ... Maintain expert-level command of all Relay systems and tools, understanding deeply how they ...

E Logic

Computer Engineer III

North Charleston, SC · On-site

$62K/yr

Must have 3 years (depending on Level II, III, or IV) of technical experience in direct support of VMware or Citrix projects. Experience may be achieved simultaneously. Important Notice: This role is ...

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Collabera

Technical Support

Salt Lake City, UT

S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held ... Exemplifies Relationship Care and problem resolution skills in providing second level support via ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

Description: ABC Tech Support 3 *In Person Only* *local candidates strongly preferred *ALL ... level. Additional Information All your information will be kept confidential according to EEO ...

Robert Half

Technical Support

Coppell, TX · On-site

$26 - $28/hr

Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs * Troubleshoot and resolve hardware, software, and ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... Training schedule is M-F 8-5 for the first 3 weeks * Holiday availability REQUIRED. * Must be ...

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... Training schedule is M-F 8-5 for the first 3 weeks * Holiday availability REQUIRED. * Must be ...

Cannonball Recruiting LLC

NDE Level III (Lead)

York, PA

$120K/yr

NDE Level III (Lead) Location: York, PA Pay: $100-120k/yr. Description: * The Lead NDE Level III is ... Provide technical support to Level I/Level II personnel, as applicable, including the ...

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Aseva, LLC

Technical Support

Santa Barbara, CA · On-site

$25/hr

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * 3+ years of technical support experience * Strong written and verbal communication ...

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level 3 tech support job description?

A Level 3 technical support specialist handles complex technical issues that cannot be resolved by lower support levels. They often troubleshoot advanced hardware and software problems, provide in-depth solutions, and may collaborate with engineering teams. Strong technical knowledge, problem-solving skills, and familiarity with diagnostic tools are essential for this role.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) involves basic troubleshooting and initial customer contact, L2 (Level 2) handles more complex issues requiring technical expertise, and L3 (Level 3) involves advanced problem resolution often by specialized engineers. L4 (Level 4) typically refers to external vendors or developers providing support for highly specialized or hardware-related issues. For a Level III Technical Support role, this often means resolving complex technical problems, working with advanced tools, and collaborating with L2 and L4 teams as needed.

What jobs can you get with level 3?

A Level III Technical Support role typically qualifies you for advanced positions such as senior technical support specialist, network administrator, or systems analyst. These roles often require strong troubleshooting skills, knowledge of networking, and experience with technical tools and certifications like CompTIA Network+ or Cisco CCNA.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is Tier 3 tech support?

Tier 3 technical support is the highest level of support in a technical support hierarchy, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2. It often involves advanced troubleshooting, deep technical knowledge, and sometimes collaboration with engineering teams to resolve persistent or complex problems.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Technical Support Specialist III

Technical Support Specialist III

Relay

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
Why Join Relay?
  • A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
  • High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
  • Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
  • World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
  • The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here's what we're building, and where you come in.
About the Team:
The Customer Support team is the frontline voice of Relay - the first point of contact for our customers and a critical driver of product feedback, customer retention, and team knowledge. We support customers across multiple channels, collaborate closely with internal teams, and take pride in resolving complex issues with clarity and care. We utilize Zoho Desk, Zoho CRM, HubSpot, Zoom, and Google Meet.
Position Overview:
We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert and primary internal resource for complex problem-solving, documentation standards, and peer development. As a high-performing self-starter with a rigorous troubleshooting mindset, you are equally comfortable driving independent projects to completion as you are collaborating across teams to solve systemic issues. This is the top of the individual contributor track-the person everyone turns to for the hardest cases-who balances technical mastery with a heart for the customer, leading with empathy even in high-pressure situations. The ideal candidate has mastered the Relay platform, communicates with clarity, and takes genuine pride in elevating their teammates and the customer experience alike.
What You'll Do:
  • Technical Expertise & Escalation Support:
    • Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality
    • Act as the primary escalation resource for teammates across Support tiers, helping them think through difficult situations and driving issues to resolution
    • Maintain expert-level command of all Relay systems and tools, understanding deeply how they interact and impact the customer journey
  • Documentation & Knowledge Management:
    • Identify recurring problems and gaps before they escalate; develop or refine SOPs based on learnings and ensure documentation is thorough, accurate, and accessible to the team
    • Produce team resources - templates, SOPs, troubleshooting guides - that scale best practices and reduce resolution time across the team
    • Support system-related onboarding for new team members and serve as a go-to resource on tool best practices and system navigation
  • Product Feedback & Roadmap Awareness:
    • Contribute frequent, high-quality product feedback using the aggregated voice of the customer
    • Analyze and synthesize recurring themes from customer tickets to provide high-impact, data-driven feedback to Product and Engineering; act as a persistent advocate for fixes and enhancements that resolve systemic issues and improve the overall customer experience.
    • Help teammates correctly identify and communicate bugs, feature requests, and working-as-designed behaviors
    • Maintain a deep, current understanding of the product roadmap and its implications for customer experience and team readiness
  • Cross-functional Collaboration:
    • Collaborate with Customer Success, Product, Engineering, and Operations - serving as a knowledgeable and credible point of contact for Support
    • Synthesize customer feedback and support trends to surface systemic experience gaps, bringing findings and recommendations to leadership
  • On-Call & Travel:
    • Participate in a week-long on-call support rotation approximately once every two months
    • Less than 5% domestic travel as needed

What you will have:
  • 5+ years of experience in technical support, with a demonstrated track record of handling the highest-complexity cases in a team environment
  • Expert-level proficiency across support systems and tools, with a deep understanding of how they interact in a B2B SaaS or hardware/software environment
  • Strong data analysis skills; fluent in SQL and BI tools, with the ability to synthesize multiple data sources and surface meaningful findings through reporting
  • Agile in adopting and mastering emerging AI technologies; able to utilize AI as a force multiplier for root-cause analysis while providing feedback on how AI-driven features impact the broader product ecosystem
  • Proven ability to develop and maintain high-quality documentation, SOPs, and knowledge base resources that others rely on
  • A natural teacher - comfortable coaching peers, sharing knowledge proactively, and giving and receiving feedback at all levels
  • Excellent written and verbal communication skills, including the ability to present findings and recommendations to internal stakeholders
  • Strong cross-functional instincts - knows when and how to engage the right teams to resolve complex issues efficiently
  • Self-directed and composed under pressure; a stabilizing presence in high-stakes or ambiguous situations
  • Ability to thrive and adapt in a startup environment

Technical Skills & Tools:
  • Mastery of Root-Cause Analysis: Possesses a sophisticated troubleshooting mindset characterized by the ability to isolate "one-off" anomalies from systemic trends. By expertly deducing variables and leveraging deep product knowledge, this individual navigates complex ecosystems to identify underlying issues and asks the critical questions that bridge the gap between symptoms and solutions.
  • CRM & ticketing: Proficient in ticketing and CRMs; we use Zoho and HubSpot. They can navigate these systems to work on tickets, review customer account information, pull reports, and recommend adjustments to make day-to-day operations easier.
  • Observability & diagnostics: Comfortable navigating platforms to investigate system health, review logs, and identify the origin of platform performance issues in collaboration with Engineering.
  • Incident Command: Acts as the first responder during outages, leading incident response efforts by delegating tasks, managing stakeholder communications via status pages, and overseeing the end-to-end escalation process.
  • Cloud & infrastructure awareness: Demonstrates a strong conceptual understanding of AWS-hosted environments and modern cloud architecture. This individual can interpret infrastructure-related signals and system health indicators to differentiate between platform-wide outages and isolated customer issues.
  • IoT & connectivity fundamentals: Deep understanding of cellular (LTE/5G) and Wi-Fi network architecture. Ability to diagnose complex connectivity failures by isolating variables between hardware performance, software configuration, and environmental interference. Experienced in troubleshooting diverse networking environments, including enterprise Wi-Fi handoffs and signal propagation in challenging indoor locations.
  • API & log familiarity: Able to read and interpret API responses and log data to support troubleshooting of customer integrations and escalations alongside Engineering
  • Tooling breadth: Comfortable navigating complex software ecosystems and utilizing developer tools (such as ADB, browser inspectors, or network logs) to assist in deep-dive debugging. Demonstrates sufficient awareness of backend and infrastructure workflows to act as a primary stakeholder in identifying tooling needs and facilitating high-level technical escalations.

About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
  • 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
  • Generous Paid Time Off
  • 401(k) Savings Plan + Company Match
  • Baby Cash Reward + Paid Parental Leave
  • Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
  • Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
  • Latest tech, standing desks, and all the tools and software you need to thrive

The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.
Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

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