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Level Iii Technical Support Jobs (NOW HIRING)

PC Solutions

Technical Support Specialist III

Clovis, CA · On-site

$38 - $55/hr

As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability.

Technical and Project

Support Associate Level III

Dallas, TX · On-site

$16.75 - $21.75/hr

Technical and Project Engineering, LLC (TAPE) is a government contractor whose mission is to ... The Support Associate Level III provides support to the Government staff and performs accounting ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Provides executive level support to organization VIPs. * Completes tasks related to the off ... 3 years of supporting C-suite executives or other organization VIPs. * Experience supporting ...

Brio Water Technology

Level 3 IT Analyst

Glendale, CA · On-site

$80K - $100K/yr

About the role We are seeking a Level 3 IT Analyst to join our IT team. This hands-on technical role serves as an escalation point for Level 2 support staff and is responsible for resolving more ...

Port Cyber Corporation

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Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep pace with its steady growth. Port Cyber is a provider of fixed-price IT support to small and mid-size ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... This is the top of our technical support desk escalation path before incidents move to the network ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... This is the top of our technical support desk escalation path before incidents move to the network ...

Collabera

Technical Support

Salt Lake City, UT

S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held ... Exemplifies Relationship Care and problem resolution skills in providing second level support via ...

Collabera

Technical Support

Mason, OH

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Escalation of unresolved calls to second level support (both internal and external) and follows ...

TEKsystems

Technical Support

Quakertown, PA

$21 - $24/hr

... is 3 grade terms. This is how CS is defined on this 3D team. Qualifications REQUIREMENTS ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

Advanced Computer Technologies Inc.

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Tier 3 Technical Consultant

Shelton, CT · On-site

Join Our Team as an IT Support Engineer Are you a seasoned IT professional passionate about ... If you're ready to take your IT career to the next level and make a meaningful impact, we'd love to ...

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What is a Level III Technical Support specialist?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs

What states have the most Level Iii Technical Support jobs?

States with the most job openings for Level Iii Technical Support jobs include:

What job categories do people searching Level Iii Technical Support jobs look for?

The top searched job categories for Level Iii Technical Support jobs are:

Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst 3

TOMORROW HIRE

Virginia State University, VA • On-site

Other

Posted 11 days ago

Job description

Job Title: VDH Technical Support Analyst 3 (Short Term)
Work Type: Onsite
Location: Petersburg, VA 23803
Start Date: 07/27/2026
End Date: 10/30/2026
Industry Category: Information Technology / Government
Employment Type: 1099 Contract
Requisition ID: 807893
Overview
The Virginia Department of Health (VDH) is seeking a Technical Support Analyst 3 to provide onsite technical support for district technology operations. This position is responsible for maintaining reliable technology services, supporting end users, troubleshooting hardware and software issues, documenting IT assets, and assisting with technology initiatives. This is a three-month, part-time contract assignment with the opportunity to transition into a permanent part-time wage position while maintaining a 24-hour-per-week schedule.
Application
Applications will be reviewed as received.
Candidates must:
  • Be legally authorized to work in the United States without employer sponsorship, now or in the future.
  • Physically reside within the United States for the duration of the assignment.
  • Be available to attend an in-person interview.
  • Be able to work onsite in Petersburg, Virginia.
Job Description
The Technical Support Analyst 3 serves as the primary onsite technology support resource for the district, ensuring reliable operation of desktop systems, hardware, software, mobile devices, and related technologies. The role supports daily IT operations, assists with technology planning and implementation, maintains technology assets, and collaborates with VDH IT Operations Center and Virginia Information Technologies Agency (VITA) teams to resolve complex technical issues and support ongoing technology initiatives.
Responsibilities
Technical Support
  • Provide technical support for desktop applications, computer hardware, peripherals, mobile devices, and related technologies.
  • Troubleshoot, diagnose, repair, and maintain computer systems and associated hardware.
  • Assist users with hardware, software, system, and application-related issues.
  • Support troubleshooting of phones, mobile devices, and asset management tools.
Technology Planning & Assessment
  • Assess district technology needs related to hardware, software, systems, and future technology initiatives.
  • Monitor technology projects, identify issues, and track action items.
  • Recommend technology solutions that support business operations.
Systems Maintenance & Asset Management
  • Maintain, upgrade, replace, and document hardware and software systems.
  • Maintain accurate technology asset inventory records.
  • Support lifecycle management of district technology equipment.
Procurement & Security
  • Review and recommend information technology equipment purchases.
  • Maintain required security controls for software and related technology systems.
  • Support compliance with agency technology standards and security practices.
User Support & Communication
  • Advise users on available technologies and appropriate solutions for business needs.
  • Prepare professional communications explaining technical issues, resolutions, and follow-up actions.
  • Meet with users to gather technical requirements and identify appropriate solutions.
  • Develop and maintain clear technical processes and user instructions.
Collaboration & Issue Escalation
  • Coordinate with the VDH IT Operations Center and VITA on technology-related issues.
  • Escalate critical incidents, outages, and security concerns to appropriate support teams.
  • Collaborate effectively with internal teams to achieve operational objectives.

Requirements
Requirements
  • Support district technology infrastructure, hardware, software, and system operations.
  • Provide end-user technical assistance and troubleshooting.
  • Maintain technology documentation and inventory records.
  • Assist with technology planning and implementation activities.
  • Support procurement recommendations and technology security controls.
  • Escalate complex issues to appropriate technical support organizations.
  • Communicate effectively with technical and non-technical stakeholders.
Minimum Qualifications
  • Minimum one (1) year of experience with IT Service Management, including Incident, Change, Service Request, and Asset Management.
  • Minimum one (1) year of experience using Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
  • Minimum one (1) year of experience leading meetings and configuring audio equipment.
  • Minimum one (1) year of hands-on or service desk experience troubleshooting hardware and software.
  • Minimum one (1) year of experience creating professional communications for end users.
  • Minimum one (1) year of demonstrated success managing and prioritizing multiple work assignments.
  • Minimum one (1) year of experience writing technical processes and user documentation.
  • Minimum one (1) year of experience preparing clear technical emails and providing effective follow-up with users.
  • Minimum one (1) year of experience meeting with staff to gather technical requirements and identify solutions.
  • Minimum one (1) year of experience researching and troubleshooting a variety of technology issues.
  • Minimum one (1) year of experience supporting PC Refresh projects within one or more Commonwealth of Virginia Executive Branch agencies.
  • Minimum one (1) year of demonstrated knowledge of Virginia Information Technologies Agency (VITA) PC Refresh policies and processes.
  • Minimum one (1) year of demonstrated success collaborating as an effective team member.
  • Must physically reside within the United States for the duration of the assignment.
  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
  • Must be able to attend an in-person interview.
  • Must be able to work onsite in Petersburg, Virginia.
Preferred Qualifications
  • Minimum one (1) year of experience planning, executing, or supporting full office relocations, including structured cabling, network wiring, server moves, equipment setup, and telephone installation.
  • Experience supporting Electronic Health Records (EHR) implementations.
  • Excellent project management skills with the ability to manage multiple priorities.

Benefits
Compensation
This is a 1099 Contract position.
Pay Rate: $21 - $41 per hour
Schedule
  • Start Date: July 27, 2026
  • End Date: October 30, 2026
  • Assignment Duration: Approximately 3 months
  • Work Arrangement: Onsite
  • Schedule: 3 days per week, 24 hours per week
  • This assignment is expected to transition to a permanent part-time wage position after the contract period while maintaining a 24-hour-per-week schedule.
Work Location
Worksite Address:
Petersburg, VA
  • Fully onsite position.
  • Regular onsite attendance is required.

Apply