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Level Iii Technical Support Jobs (NOW HIRING)

TIR FIELD MANAGEMENT LLC

Corporate Level III

Bixby, OK · On-site

$140 - $180/hr

Provide technical support to operations and project management teams, including procedure reviews ... Additional Level III certifications in PT, RT, ET, or VT preferred * Minimum 10 years of ...

AMSYS Talent

System Support Analyst

Houston, TX · On-site

We're looking for a senior IT professional who enjoys solving complex technical issues while working closely with business users to improve IT operations. This role combines Level 3 technical support ...

Bluewater Media

Be Seen First

Level 1 Technical Support Specialist

Clearwater, FL · On-site

$45K - $50K/yr

As a Level 1 Technical Support Specialist, you will be responsible for providing initial technical ... Escalate complex or unresolved issues to Level 2 or Level 3 support teams as necessary. * Document ...

NEXTmsp

Support Desk Level 3

Tumwater, WA

$70K - $90K/yr

The Support Desk Level 3 is a critical role within our IT support team, acting as the primary ... Handle escalated technical issues that cannot be resolved by the initial support team. * Provide ...

Koniag, Inc.

Technical Writer Level 3

Washington, DC · On-site

Koniag Government Services company is seeking a Technical Writer Level 3 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

kgs

Technical Writer Level 3

Washington, DC

Koniag Government Services company is seeking a Technical Writer Level 3 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... Level I or Level II Support Engineers. • Perform detailed root-cause analysis on recurring or ...

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level III Technical Support specialist?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs

What states have the most Level Iii Technical Support jobs?

States with the most job openings for Level Iii Technical Support jobs include:

What job categories do people searching Level Iii Technical Support jobs look for?

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Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Home Energy Technical Support Engineer

XA.net

Warren, MI • On-site

Other

Posted 2 days ago

New

Job description

Position Summary
The Home Energy Technical Support Engineer serves as the Level 3 troubleshooting lead for OEM Energy Home products. This role is responsible for diagnosing complex technical issues, guiding real-time troubleshooting forums, leading root cause investigations, and driving resolution across customer support, engineering, quality, installer, and supplier teams.
This role is also accountable for turning technical learnings into scalable knowledge. The engineer will create technical bulletins, troubleshooting one-pagers, service guidance, installation manual updates, and troubleshooting manuals to improve operational efficiency and customer outcomes.
Key Responsibilities
Advanced Technical Troubleshooting & Issue Resolution
  • Serve as the primary Level 3 technical escalation resource for OEM Energy Home customer and installation issues.
  • Lead live troubleshooting forums with Technical Advisors, customer tech support teams, engineering, quality, suppliers, installers, and other stakeholders.
  • Diagnose complex issues involving home energy products, EV charging equipment, energy storage, commissioning, connectivity, software behavior, mobile app interactions, and integrated system performance.
  • Review diagnostic data, installation details, system logs, photos, telemetry, case history, and supplier or engineering inputs to identify likely root cause.
  • Drive issue containment, resolution planning, corrective actions, and closure recommendations for escalated technical concerns.
  • Help establish consistent troubleshooting paths, escalation criteria, and issue resolution expectations across support channels.

Product Quality and Continuous Improvement
  • Partner with engineering, quality, field operations, suppliers, installers, and support teams to resolve complex product issues and align corrective actions.
  • Act as the technical bridge between customer-facing support teams and internal product organizations.
  • Represent field, customer, and support learnings in product design reviews, quality reviews, launch readiness discussions, and issue prevention activities.
  • Use field and support data to identify recurring issues, documentation gaps, training needs, diagnostic tool requirements, and customer experience improvements.
  • Promote continuous improvement focused on faster resolution, stronger product reliability, better serviceability, and improved support efficiency.

Technical Documentation & Knowledge Management
  • Create and maintain technical bulletins that communicate known issues, diagnostic steps, repair guidance, and containment actions.
  • Develop concise troubleshooting one-pagers, decision trees, quick-reference guides, and support playbooks for Technical Advisors and customer support teams.
  • Support future updates to installation manuals, troubleshooting manuals, service procedures, and internal knowledge articles.
  • Translate complex engineering and supplier findings into clear, practical guidance that support teams can apply consistently.
  • Ensure documentation reflects the latest product updates, engineering changes, known issue resolutions, and lessons learned from escalations.

Occasional Field Investigation Support
  • Travel as needed to support critical onsite investigations, supplier activities, product launches, validation events, or high-priority customer escalations.
  • Provide onsite technical expertise when remote troubleshooting is insufficient or when direct product observation is required.
  • Capture field observations, installation details, diagnostic findings, and customer impact information to support root cause analysis and corrective action.

Required Qualifications
  • Bachelor's degree in Electrical Engineering, Systems Engineering, Mechanical Engineering, Computer Engineering, or a related technical field, or equivalent practical experience.
  • Demonstrated ability to diagnose and resolve complex technical issues across hardware, software, networking, commissioning, and integrated systems.
  • Experience leading technical investigations and coordinating resolution across cross-functional teams.
  • Strong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resources.
  • Ability to convert complex technical findings into clear guidance for support teams, installers, suppliers, and internal stakeholders.
  • Exceptional written, verbal, analytical, and presentation skills.
  • Ability to influence action and drive issue resolution without direct authority.
  • Strong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic environment.
  • Willingness to travel approximately 5-10% based on business need.
  • Experience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products.
  • Familiarity with electrical codes, installation standards, commissioning procedures, and residential power system safety practices.

Preferred Qualifications
  • Located in the metro Detroit area and able to regularly come into the Warren, Michigan office.
  • 4+ years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment.
  • Experience with diagnostic log analysis, telemetry platforms, remote monitoring tools, mobile app ecosystems, or cloud-connected devices.
  • Experience creating technical bulletins, troubleshooting guides, service procedures, installation guidance, training content, or knowledge base articles.
  • Experience working with suppliers on technical investigations, component concerns, quality issues, or corrective action plans.
  • Experience supporting product launches, quality reviews, design reviews, or service readiness activities.
  • Salesforce experience is also a plus.

Success Profile
  • The ideal candidate is a hands-on technical problem solver who can operate confidently between customer support, engineering, quality, and supplier teams.
  • This person excels at diagnosing ambiguous issues, asking the right technical questions, organizing evidence, documenting clear guidance, and helping the broader organization resolve issues faster and prevent repeat escalations.

Apply