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Level Iii Technical Support Jobs (NOW HIRING)

Saalex

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

SPX

Technical Support Engineer

Elk Grove Village, IL

Provide Level 2 and Level 3 Technical Support on software and hardware issues. * Serve as a product expert, being able to solve complex product and system issues. * Provide expert product knowledge ...

Visa

Technical Support Analyst

Los Angeles, CA

$94.40K/yr

Experience in Level 2 or Level 3 technical support. Experience with Jira, Splunk, SQL, or similar enterprise support tools. Experience supporting APIs, SaaS platforms, or enterprise applications.

Visa

Technical Support Analyst

Los Angeles, CA · On-site

$94.40K/yr

... Level 3 technical support. • Experience with Jira, Splunk, SQL, or similar enterprise support tools. • Experience supporting APIs, SaaS platforms, or enterprise applications. • Experience ...

Reliance One

L3 Support Engineer

Buffalo, WV · On-site

$25 - $29/hr

Provide Level 3 technical support for infrastructure, server, network, and plant floor systems * Troubleshoot and resolve escalated incidents that cannot be resolved by Tier 1 support * Support Cisco ...

Koniag, Inc.

Technical Writer Level 3

Washington, DC · On-site

Koniag Government Services company is seeking a Technical Writer Level 3 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

kgs

Technical Writer Level 3

Washington, DC

Koniag Government Services company is seeking a Technical Writer Level 3 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

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All JobsLevel Iii Technical Support Jobs

Level Iii Technical Support information

See salary details

$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of May 30, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 78% Full Time, 7% Part Time, and 13% Contract. Highlights an 100% Physical job distribution, with an average salary of $54,179 per year, or $26 per hour.
Architectural Staff Level 3 / Technical Specialist

Architectural Staff Level 3 / Technical Specialist

Simpson Coulter Studio

Las Vegas, NV • On-site

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

About the Role:
We are seeking an experienced architectural production professional to join our project team and support the development of high-quality technical documentation. This role is ideal for individuals who take pride in accuracy, consistency, and creating well-coordinated, buildable construction documents.
Responsibilities:
• Work closely with the Project Manager to execute project plans and deliverables.
• Translate design intent into clear, coordinated technical documentation.
• Produce accurate construction documents independently with minimal supervision.
• Support internal quality control reviews to ensure accuracy, coordination, and compliance with project standards.
• Assist with code research, material selection, and building system coordination.
• Review drawings for accuracy, constructability, and alignment with project standards.
• Help maintain office standards, typical details, and BIM templates to support consistent, high-quality work.
• Collaborate with architects, engineers, and consultants to ensure cohesive project delivery.
• Ensure compliance with building codes, zoning regulations, and industry standards.
Requirements:
  • 8+ years of related experience
  • Strong proficiency in Revit required; Bluebeam Revu preferred
  • Knowledge of building systems, materials, codes, and detailing
  • Experience with specifications or supporting spec coordination is a plus
  • Strong communication skills and ability to work collaboratively in multidisciplinary teams
  • Ability to manage time, workflows, and multiple tasks independently
  • Attention to detail, consistency, and dependable follow-through

Benefits:
  • Paid Employer Health Insurance
  • PTO
  • 401(K) Matching
  • Healthy Physical Activity Incentive Programs
  • Monthly Office Lunches
  • Company Social Events
  • Professional Development

About Us:
We are an award-winning architectural and interior design firm dedicated to creating quality spaces within a community we love. We love learning and are committed to a collaborative studio that allows everyone to explore and contribute their talents to the design and construction process.
Current positions open:
  • Project / Architect Manager
  • Job Captain
  • Marketing Manager

Please email Helen Valade at hvalade@simpsoncoulter.com your resume and portfolio.

Apply