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Level Iii Technical Support Jobs (NOW HIRING)

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

SPX

Technical Support Engineer

Elk Grove Village, IL

Provide Level 2 and Level 3 Technical Support on software and hardware issues. * Serve as a product expert, being able to solve complex product and system issues. * Provide expert product knowledge ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the ... Proven customer support professional with at least three years of call center experience preferred

kgs

Technical Writer Level 3

Washington, DC

Koniag Government Services company is seeking a Technical Writer Level 3 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

Iron Mountain

Partner Technical Solutions Lead

Miami, FL · On-site

... Level-3 technical support and training for PreSales and Solution Architects. • Creating / orchestrating 'SaaS-to-Cloud' reference architectures (e.g., how InSight DXP integrates with GCP's Vertex ...

Mindlance

Technical Support

Washington, DC · On-site

$42K - $53K/yr

... level 3 issues of the Client Print environment, covering all MFDs in all Client buildings ... other technical support personnel both internal and external (e.g., vendors) to offer fast ...

PC SOLUTIONS

Technical Support Specialist III

Clovis, CA · On-site

$38 - $55/hr

As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability.

Relay

Technical Support Specialist III

Raleigh, NC

We are seeking a Technical Support Specialist III to serve as the team's deepest technical expert ... Maintain expert-level command of all Relay systems and tools, understanding deeply how they ...

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Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level 3 tech support job description?

A Level 3 technical support specialist handles complex technical issues that cannot be resolved by lower support levels. They often troubleshoot advanced hardware and software problems, provide in-depth solutions, and may collaborate with engineering teams. Strong technical knowledge, problem-solving skills, and familiarity with diagnostic tools are essential for this role.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) involves basic troubleshooting and initial customer contact, L2 (Level 2) handles more complex issues requiring technical expertise, and L3 (Level 3) involves advanced problem resolution often by specialized engineers. L4 (Level 4) typically refers to external vendors or developers providing support for highly specialized or hardware-related issues. For a Level III Technical Support role, this often means resolving complex technical problems, working with advanced tools, and collaborating with L2 and L4 teams as needed.

What jobs can you get with level 3?

A Level III Technical Support role typically qualifies you for advanced positions such as senior technical support specialist, network administrator, or systems analyst. These roles often require strong troubleshooting skills, knowledge of networking, and experience with technical tools and certifications like CompTIA Network+ or Cisco CCNA.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist, and why are they important?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are Level III Technical Support specialists?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What is Tier 3 tech support?

Tier 3 technical support is the highest level of support in a technical support hierarchy, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2. It often involves advanced troubleshooting, deep technical knowledge, and sometimes collaboration with engineering teams to resolve persistent or complex problems.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs
What states have the most Level Iii Technical Support jobs? States with the most job openings for Level Iii Technical Support jobs include:
What job categories do people searching Level Iii Technical Support jobs look for? The top searched job categories for Level Iii Technical Support jobs are:
Level Iii Technical Support jobs near you
Technical Support Specialist

Technical Support Specialist

Saalex

San Diego, CA

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

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