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Level Iii Technical Support Jobs (NOW HIRING)

Saalex

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Provide Tier 1-3 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

Bluewater Media

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Level 1 Technical Support Specialist

Clearwater, FL · On-site

$45K - $50K/yr

As a Level 1 Technical Support Specialist, you will be responsible for providing initial technical ... Escalate complex or unresolved issues to Level 2 or Level 3 support teams as necessary. * Document ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the ... Proven customer support professional with at least three years of call center experience preferred

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

The Support Desk Level 3 is a critical role within our IT support team, acting as the primary ... Handle escalated technical issues that cannot be resolved by the initial support team. * Provide ...

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All JobsLevel Iii Technical Support Jobs

Level Iii Technical Support information

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$14

$26

$44

How much do level iii technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Level III Technical Support specialist?

Level III Technical Support specialists are advanced IT professionals who handle the most complex technical issues that cannot be resolved by Level I or II support teams. They typically possess deep expertise in specific systems, software, or hardware and may collaborate directly with development teams or vendors to troubleshoot and resolve critical problems. Level III support often involves root cause analysis, creating solutions for recurring issues, and implementing long-term fixes. Their responsibilities may also include documenting issues, providing guidance to lower-level support teams, and contributing to process improvements.

What are the key skills and qualifications needed to thrive as a Level III Technical Support specialist?

To thrive as a Level III Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems, networking, and relevant hardware or software, often supported by a bachelor's degree in IT or related fields. Experience with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and collaborating with both customers and internal teams. These abilities ensure efficient problem resolution, minimize downtime, and contribute to high customer satisfaction in technical environments.

What are some common challenges faced in a Level III Technical Support role, and how can I prepare for them?

Level III Technical Support professionals often tackle complex, escalated issues that require in-depth troubleshooting, advanced technical knowledge, and critical thinking. A common challenge is diagnosing and resolving problems that have already stumped lower-tier support, which means you'll need to be resourceful and patient. Staying up-to-date with the latest technologies, maintaining strong documentation habits, and communicating clearly with both technical and non-technical stakeholders are essential. Being proactive in learning and collaborating with engineering or development teams will help you succeed in this demanding yet rewarding environment.

What is the difference between Level Iii Technical Support vs Level II Technical Support?

AspectLevel Iii Technical SupportLevel II Technical Support
CertificationsCompTIA A+, Network+, or similar advanced certificationsBasic certifications like CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in specialized teamsHandling common technical issues, basic troubleshooting
ResponsibilitiesDiagnosing complex problems, mentoring Level I and II staff, implementing solutionsResolving routine technical issues, providing customer support

Level Iii Technical Support typically requires more advanced certifications and involves handling complex problems, mentoring lower levels, and working in specialized environments. Level II Support focuses on resolving common issues and providing frontline customer assistance. The two levels differ mainly in complexity, expertise, and scope of responsibilities.

More about Level Iii Technical Support jobs

What states have the most Level Iii Technical Support jobs?

States with the most job openings for Level Iii Technical Support jobs include:

What job categories do people searching Level Iii Technical Support jobs look for?

The top searched job categories for Level Iii Technical Support jobs are:

Level Iii Technical Support jobs near you
Infographic showing various Level Iii Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Support Technician (Level 2-3)

GDI Infotech

San Juan Capistrano, CA • On-site

$23.25 - $32/hr

Other

Re-posted 5 days ago

Job description

IT Support Technician - Level 2/3
Full-Time - Contract to Hire
Hybrid - San Juan Capistrano, CA
MSP Environment
Overview
Integrated Dental Systems is seeking a well-rounded Level 2/3 Technician to support a wide range of clients, many of whom still operate in physical server environments. This role requires strong communication skills, solid technical depth, and the ability to handle both advanced issues and occasional Level 1 tickets when needed.
Key Responsibilities
  • Handle Level 2 and Level 3 technical support across servers, networks, security tools, and endpoint systems.
  • Support and maintain physical server environments (hardware, deployments, break-fix, upgrades).
  • Work within MSP toolsets including ConnectWise PSA, Kaseya, ThreatLocker, and Huntress.
  • Troubleshoot and resolve issues in Windows Server, Active Directory, virtualization, and networking.
  • Assist with Level 1 triage and ticket resolution when required, ensuring consistent service across the team.
  • Provide clear, professional communication with clients at all technical levels.
  • Create scripts and automation (PowerShell preferred) to streamline tasks and improve efficiency.
  • Support VoIP systems as needed, including configuration and troubleshooting.
  • Document steps, solutions, and client environment details thoroughly and accurately.

Required Experience & Skills
  • Strong background in Level 2/3 infrastructure and support roles.
  • MSP or MSSP experience, or experience supporting multiple businesses.
  • Solid understanding of on-prem servers, Windows Server, AD, networking fundamentals, and virtualization.
  • Scripting ability (PowerShell, Bash, or similar).
  • Excellent communication skills, both client-facing and internal.
  • Ability to manage multiple tickets, prioritize workloads, and work with minimal supervision.

Nice to Have
  • Experience supporting dental or medical practices.
  • Familiarity with hybrid environments and cloud migration concepts.
  • Additional exposure to security tools or VoIP platforms.

Who Will Excel in This Role
  • Someone who is technically strong but also client-friendly and professional.
  • A technician who enjoys variety, autonomy, and interacting directly with end users.
  • A problem-solver who can shift comfortably between advanced troubleshooting and general support.

Apply