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Level 3 Support Engineer Jobs (NOW HIRING)

Euclid

Level 3 Support

Manhattan, NY · On-site

Level 3 Support Role In this role, you will interact directly with trading, compliance and risk ... Integrating with Rundeck or Azure DevOps for application deployment * Implementing application ...

Pennant Services

Tier 3 Support Engineer

Eagle, ID · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages,and escalations beyond the scope of Tier 1 and Tier 2 support. This role is ...

Northern Trust

Support Engineer, Sr. Associate

Chicago, IL · On-site

$17.50 - $22.75/hr

They are seeking a Support Engineer, Sr. Associate to provide Level 1, 2, and 3 support for their core data processing and servicing platforms, ensuring seamless integration and promoting system ...

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

ORS Partners

Support Engineer

Malvern, PA · On-site

Support Engineer I The Support Engineer I will be part of the Client Support Organization and ... Interacts with Technical Support on Level 3 support in assigned solution area for issues that ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait - New Zealand

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.75/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

ETS ENTERPRISES

Level 2 / Level 3 Engineer

Des Plaines, IL · Hybrid

$85K - $120K/yr

Technical Support Provide Level 2 and Level 3 support for desktops, laptops, servers, cloud services, and network infrastructure Troubleshoot and resolve complex hardware, software, and connectivity ...

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Level 3 Support Engineer information

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$16

$39

$68

How much do level 3 support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
What job categories do people searching Level 3 Support Engineer jobs look for? The top searched job categories for Level 3 Support Engineer jobs are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 60% Full Time, 37% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Level 3 Support

Level 3 Support

Euclid

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Level 3 Support Role

In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures.

Required Skills
  • Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
  • Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
  • Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
  • Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
  • Methodical approach to problem solving and incident management
  • Able to define and document operational procedures and runbooks
  • Familiarity with release packaging and deployment: rundeck, ansible, etc.
  • Understanding of SDLC and Agile frameworks.
  • Knowledge and support experience with messaging systems such ActiveMQ, Kafka or Websphere MQ.
  • Skills on identifying and tracing common network issues.
Typical Assignments
  • Implementing pre-release and post-deployment verifications
  • Integrating with Rundeck or Azure DevOps for application deployment
  • Implementing application control solutions (start/stop scripts)
  • Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.)
  • Working knowledge of python scripting and Azure Cloud implementations.
  • Supporting annual DR/BCP testing requirements
  • Provisioning and setup of new linux servers
  • Supporting user authentication and authorization processes and workflows
  • Configuring authentication, Service Accounts, etc.
  • Following up on production incidents and problem tickets
  • Troubleshooting trading and market data production issues.
  • Recommending and implementing infrastructure improvements.
Intangibles
  • Industry experience - Enthusiasm to learn regulatory and trading workflows.
  • Takes ownership and drives solutions to completion.
  • Ability to multitask and troubleshoot during NY hours. Support on call rotation.
Education
  • Bachelor's degree in computer science or related field.

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