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Level 3 Support Engineer Jobs (NOW HIRING)

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational ...

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.

Onit, Inc

Be Seen First

Technical Support Engineer - Level 2

New York, NY · On-site

$60K - $70K/yr

Technical Support Engineer - Level 2 Pro4ia is a global technology services company, providing ... and 3 support through our help desk ticketing system in time to meet our client obligations. · ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

... Level 3 support groups and project teams for service delivery enhancements, maintenance, and ... Required : • 4-7 years of experience in Desktop Support Engineer. • 4-7 years of experience in ...

Geotab

Support Engineering

Atlanta, GA

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

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Level 3 Support Engineer information

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$16

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How much do level 3 support engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.
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Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 3 Support Engineer

FeatherShark

Chesterfield, MO

$80K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

FeatherShark is looking for a Level 3 Support Engineer to join our growing team!

Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when something isn't being done right, even when the person who needs to hear it is your boss? If so, then FeatherShark would like to talk to you.

This is the top of our technical support desk escalation path before incidents move to the network administration team. You're the person who can drop into any environment cold and find what nobody else could. You'll own the hardest infrastructure, networking, and security troubleshooting we have, and you'll set the technical standard for the whole desk.

About the Company

FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work. This position is in-person at our Chesterfield, MO office.

Things you'll do in this role:

  • Own the complex, systemic problems that nobody else on the desk can crack, all the way to root cause

  • Troubleshoot and maintain client infrastructure: servers, virtualization, routing, firewalls, and VPNs

  • Be our hands-on responder when Huntress flags a compromised account or endpoint, and see the incident through to resolution

  • Automate the repetitive stuff with PowerShell and Python, and put AI to work where it genuinely helps

  • Own our knowledge base and what "good" looks like in it, so the next person doesn't have to solve the same problem twice

  • Help set our technology standards

  • Run a weekly technical drill for the team and mentor specific Level 1 technicians

  • Define what should escalate and what shouldn't

  • Hold your teammates to the standard in the moment. Phones answered, tickets updated, process followed

  • Take your turn in our on-call rotation

To qualify for consideration, you must:

  • Have worked with real production infrastructure, not just endpoints

  • Understand routing, firewalls, VPNs, VLANs, TCP/IP, DNS and DHCP at depth. Bonus points for network certifications

  • Know Windows Server, Active Directory, Group Policy and Microsoft 365 administration cold. Experience with Google Workspace administration a plus.

  • Have hands-on security experience, including at least one incident you personally worked

  • Have excellent written and verbal communication skills and communicate "in plain English"

  • Be tenacious in providing great customer service

  • Be able to accomplish amazing amounts of important work

  • Be willing to do the unglamorous work: write the article after the ticket closes, take the ugly escalation at 4:55 on a Friday

  • Be optimistic and enthusiastic 

  • Hold a high bar and still be someone that people want on the team

  • Be able to work in-person in Chesterfield, MO

Qualifications:

  • Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience

  • 5+ years of IT support experience, with at least 2 at a senior or escalation level. MSP or multi-tenant experience is a strong plus, and public safety experience is even better

Benefits:

  • $80,000 – $90,000 base, plus overtime and on-call pay

  • Support for ongoing certifications and training

  • 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time

  • Medical, dental and vision insurance coverage available. The company pays up to 90% of employee and 50% of family premiums, depending on the type of health insurance plan you elect

  • Automatic enrollment in company-paid life insurance, short-term disability and long-term disability

  • 401K plan available with company match

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