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Level 3 Support Engineer Jobs (NOW HIRING)

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational ...

New

TecTammina

Tier 3 Support Engineer

Redmond, WA

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS ... He labeled this role a Level 2 / Level 3 support person for the Research Team. So someone who can ...

Aespatech

Sr. Support Engineer

Wilmington, DE

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS ... He labeled this role a Level 2 / Level 3 support person for the Research Team. So someone who can ...

Geotab

Support Engineering

Atlanta, GA

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning ...

All Copy Products

Level 1 Support Engineer

Denver, CO · On-site

$25 - $30/hr

Tier-1 IT Support Engineer Position Summary The Tier-1 IT Support Engineer provides first-level ... Escalate unresolved or complex issues to Tier-2 or Tier-3 support teams as appropriate * Follow ...

Geotab

Support Engineering

Atlanta, GA · On-site

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Northern Trust

Support Engineer, Sr. Associate

Chicago, IL · On-site

$88K - $151K/yr

Level 3 Support for Data Product Teams: * Provide guidance and troubleshooting assistance to teams ... Prior experience in a DevOps role using ADO. * Familiarity with current data tools and platforms.

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

How much do level 3 engineers make?

Level 3 Support Engineers typically earn between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require advanced technical skills, certifications, and troubleshooting expertise in complex systems.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. They may work in IT departments, technical support centers, or network operations environments.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support teams. They analyze and troubleshoot advanced hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may collaborate with development teams for issue resolution. Strong problem-solving skills, technical certifications, and experience with ticketing systems are typically required.

What is a L3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support teams. They often troubleshoot advanced problems, analyze system logs, and may work with development teams to identify root causes, typically requiring strong technical skills and knowledge of tools like ticketing systems and diagnostic software.
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What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
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Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 3 Infrastructure Application Support Engineer

BC Forward

Charlotte, NC • On-site

$70.23/hr

Other

Posted 4 days ago

Job description

Job Title: Level 3 Support Engineer / Infrastructure Application Support Engineer Location: Charlotte, NC / Jacksonville, FL / Kennesaw, GA - Onsite required Duration: Contract - 9 months Pay Range: $70.23/hr (W2) Job ID: 406893 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Level 3 Engineer to join our dynamic team supporting the Regulatory Messaging project. The ideal candidate will have strong experience in Python, .NET/.NET Core, operating systems, networking, and security and a proven ability to diagnose and resolve complex incidents, perform root cause analysis, and deliver reliable infrastructure and application support. Responsibilities: Diagnose and resolve escalated technical problems with minimal disruption to business operations. Implement, maintain, and optimize systems, networks, and applications using industry best practices. Lead root cause analysis for recurring incidents and develop preventative solutions. Provide guidance to Level 1 and Level 2 engineers and support knowledge sharing. Partner with project managers and stakeholders to deliver upgrades and new deployments. Document solutions, procedures, and technical standards. Maintain current knowledge of emerging technologies and security threats. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience. 3-5 years of experience in a technical support or engineering role. Advanced understanding of operating systems, networking, and security protocols. Hands-on experience with .NET/.NET Core and Python, including troubleshooting and maintenance of applications. Strong analytical and problem-solving skills. Effective communication and interpersonal abilities. Preferred Skills: Relevant certifications such as CCNP, MCSE, or CompTIA Security+. Experience mentoring junior engineers and contributing to standards. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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