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Level 3 Support Engineer Jobs in Minnesota (NOW HIRING)

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

Steen Engineering

Electrical Engineer Level 3

Crystal, MN · On-site

$90K - $140K/yr

As an Electrical Engineer Level 3, you'll be entrusted with projects that demand both technical rigor and strong relationship-building. You'll lead teams, collaborate closely with architects and ...

Steen Engineering

Mechanical Engineer Level 3

Crystal, MN · On-site

$90K - $140K/yr

As a Mechanical Engineer Level 3, you'll be entrusted with projects that demand both technical rigor and strong relationship-building. You'll lead teams, collaborate closely with architects and ...

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire | On-Site Konik is partnering ... will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for ...

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

... experience 3+ years of SQL experience 1+ years of scripting experience with tools such as Unix ... Experience supporting an enterprise-level environment including Windows and Linux Strong verbal ...

Northrop Grumman Corporation

$122K - $184K/yr

Northrop Grumman's Defense Systems sector is currently seeking an Electrical Engineer Level 3/4 to support our growing business in our Rocket Center, West Virginia location. This position will be ...

Northrop Grumman

$122K - $184K/yr

Northrop Grumman's Defense Systems sector is currently seeking an Electrical Engineer Level 3/4 to support our growing business in our Rocket Center, West Virginia location. This position will be ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ... Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service ...

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All JobsLevel 3 Support Engineer JobsLevel 3 Support Engineer Jobs in Minnesota

Level 3 Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do level 3 support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for level 3 support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are popular job titles related to Level 3 Support Engineer jobs in Minnesota?

For Level 3 Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Level 3 Support Engineer jobs in Minnesota look for?

The top searched job categories for Level 3 Support Engineer jobs in Minnesota are:

Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in Minnesota as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

IT Support Engineer

Fridley, MN • On-site

GLOBAL IT CON LLC
IT Services • 11 - 50 employees
Learn more about GLOBAL IT CON LLCexternal

Other

Re-posted 4 days ago

Job description

RoleI: IT Support Engineer

Location: Fridley, MN

Duration: 6+ months

Role Summary

The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the smooth functioning of end-user systems, respond to incidents and service requests, coordinate with remote support teams, and maintain high service availability while delivering exceptional customer service.

Skills

  • 5+ years of experience in onsite IT support or desktop support.
  • Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral devices.
  • Experience in NinjaOne and Intune troubleshooting
  • Support Active Directory user management.
  • Install, configure, and troubleshoot Windows operating systems and standard business applications.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

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