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Level 3 Support Engineer Jobs in Minnesota (NOW HIRING)

Steen Engineering

Electrical Engineer Level 3

Crystal, MN · On-site

$90K - $140K/yr

As an Electrical Engineer Level 3, you'll be entrusted with projects that demand both technical rigor and strong relationship-building. You'll lead teams, collaborate closely with architects and ...

Steen Engineering

Mechanical Engineer Level 3

Crystal, MN · On-site

$90K - $140K/yr

As a Mechanical Engineer Level 3, you'll be entrusted with projects that demand both technical rigor and strong relationship-building. You'll lead teams, collaborate closely with architects and ...

SitelogIQ

Development Engr Level III

Minneapolis, MN

$95K - $125K/yr

Our Development Engineer will work out of our Midwest Division, located in Edina, Minnesota. This ... We support innovation and excel at delivering above expectations. We embrace flexibility, don't ...

SitelogIQ

Development Engr Level III

Minneapolis, MN · On-site

$95K - $125K/yr

Our Development Engineer will work out of our Midwest Division, located in Edina, Minnesota. This ... We support innovation and excel at delivering above expectations. We embrace flexibility, don't ...

SitelogIQ

Development Engr Level III

Minneapolis, MN · On-site

$95K - $125K/yr

Our Development Engineer will work out of our Midwest Division, located in Edina, Minnesota. This ... We support innovation and excel at delivering above expectations. We embrace flexibility, don't ...

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

... experience 3+ years of SQL experience 1+ years of scripting experience with tools such as Unix ... Experience supporting an enterprise-level environment including Windows and Linux Strong verbal ...

Northrop Grumman Corporation

$122K - $184K/yr

Northrop Grumman's Defense Systems sector is currently seeking an Electrical Engineer Level 3/4 to support our growing business in our Rocket Center, West Virginia location. This position will be ...

Northrop Grumman Corporation

$122K - $184K/yr

Work with manufacturing operations to support the build of electronic products. * Test and debug ... Basic Qualifications for Electromechanical Engineer level 3: * Bachelor's Degree in Electrical ...

Belcan

Responsible Level III (NDT)

Minneapolis, MN · On-site

$172K - $195K/yr

Responsible Level III (NDT) Pay Rate: $172,000 - $195,000/year DOE + Quarterly Bonus Location ... Develop quality plans, review engineering changes, and support continuous improvement initiatives.

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All JobsLevel 3 Support Engineer JobsLevel 3 Support Engineer Jobs in Minnesota

Level 3 Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do level 3 support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for level 3 support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

How much do level 3 engineers make?

Level 3 Support Engineers typically earn between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require advanced technical skills, certifications, and troubleshooting expertise in complex systems.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. They may work in IT departments, technical support centers, or network operations environments.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support teams. They analyze and troubleshoot advanced hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may collaborate with development teams for issue resolution. Strong problem-solving skills, technical certifications, and experience with ticketing systems are typically required.

What is a L3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support teams. They often troubleshoot advanced problems, analyze system logs, and may work with development teams to identify root causes, typically requiring strong technical skills and knowledge of tools like ticketing systems and diagnostic software.
What are popular job titles related to Level 3 Support Engineer jobs in Minnesota? For Level 3 Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Level 3 Support Engineer jobs in Minnesota look for? The top searched job categories for Level 3 Support Engineer jobs in Minnesota are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.
Level 3 Support Analyst - AI Specialist

Level 3 Support Analyst - AI Specialist

Anaplan

Minneapolis, MN • On-site

Other

Posted 4 days ago

Job description

Your Impact

Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:

  • Investigate and diagnose complex technical issues raised through support tickets
  • Build deep product knowledge across Anaplan's platform and tools (including Grafana)
  • Act as an AI and Machine Learning (ML) subject matter expert
  • Collaborate with other teams to guide customers through complex technical solutions
  • Raise and track product bugs when you identify them
  • Communicate investigation progress and outcomes clearly to internal teams
  • Lead release reviews and onboard new product features to global support teams
  • Document detailed investigations and share technical knowledge within the team
  • Drive initiatives that improve quality and efficiency
  • Lead by example in all your work
  • Guide and mentor junior colleagues in both technical and professional skills
  • Provide 24/7 emergency support for critical customer issues through our on-call rotation
  • Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage

Your Qualifications

  • Early-career professional with at least 2-3 years of experience in:
    • Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
    • Robust prompt and context engineering
    • Data analysis (Excel, Anaplan, or similar tools)
    • Software development or quality assurance
    • Level 2 or Level 3 technical support
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
  • Fluent or professional proficiency in English
  • A quick learner with a curiosity for understanding complex systems and software behavior
  • Genuine passion for problem-solving and resilience in resolving challenging technical issues
  • An analytical mindset with a methodical and detail-oriented approach
  • Able to thrive under time constraints in a fast-paced, dynamic environment
  • Excellent communication skills to convey technical information clearly
  • Experience leading smaller team projects and mentoring colleagues
  • Experience creating technical documentation and delivering training

Nice to Have

  • Understanding of AI security threats and mitigation
  • Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
  • Knowledge of core ML concepts, e.g., anomaly detection
  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience working with monitoring tools such as Grafana (or willingness to learn)
  • Adaptability to shifting priorities and managing multiple concurrent issues
  • A team player comfortable working cross-functionally across global teams
  • Enthusiasm for customer success and delivering high-quality solutions
  • Experience with Anaplan or similar planning products
Anaplan logo

About Anaplan

Sourced by ZipRecruiter

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world. We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2006

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