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Level 3 Support Engineer Jobs in Minnesota (NOW HIRING)

MG2

Architectural Staff (Level 3)

Minneapolis, MN

$750/wk

Overview MG2, an affiliate of Colliers Engineering & Design is currently looking for an ... Provide guidance and support to staff during coordination of external submittals to local ...

MG2

Architectural Staff (Level 3)

Minneapolis, MN · On-site

$750/wk

Overview MG2, an affiliate of Colliers Engineering & Design is currently looking for an ... Provide guidance and support to staff during coordination of external submittals to local ...

TeamLogic IT

MSP Level 3 Technician

Edina, MN · On-site

$70K - $85K/yr

Technical Support: Provide advanced technical support for a variety of IT systems, including ... Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP ...

Judge Group, Inc.

Software Engineer

Minneapolis, MN · On-site

$64 - $69/hr

ServiceNow Platform Engineer (Contract) We are not accepting C2C or 1099 arrangements. Duration: 12 ... Provide Level 3 support for ServiceNow platform-related incidents and operational issues. * Review ...

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All JobsLevel 3 Support Engineer JobsLevel 3 Support Engineer Jobs in Minnesota

Level 3 Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do level 3 support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level 3 support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are popular job titles related to Level 3 Support Engineer jobs in Minnesota?

For Level 3 Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Level 3 Support Engineer jobs in Minnesota look for?

The top searched job categories for Level 3 Support Engineer jobs in Minnesota are:

Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

Architectural Staff (Level 3)

Colliers Engineering

Minneapolis, MN • On-site

$750/wk

Other

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Overview
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Staff (Level 3) to join our Client Programs Market team in Minneapolis, MN! You will be working in our Client Programs (CP) Market, where you will have the unique opportunity to work on global and national building programs with a focus on project and client leadership through all phases of design and delivery.
Architectural Staff at this level function as the technical lead on individual projects and oversee the production of all contract deliverables. They often lead the QA/QC process and provide guidance and technical expertise throughout all project phases. Individuals in this role also coordinate with Senior Architects on complex technical solutions and studio or market-wide technical standards. Staff at this level may continue to contribute to the production of construction documents as needed based on the scope and complexity of the work.
Responsibilities
  • Lead the production and coordination of contract deliverables including field surveys, design drawings, construction documents, exhibits, and specifications. Individuals at this level may contribute to the deliverables of multiple teams, including those in which they are not a regular or consistent member of.
  • Oversee integration of design generated deliverables into contract documentation and specifications. This includes ensuring overall design intent is maintained throughout all phases of documentation, delivery, and construction.
  • Generate complete and comprehensive code research and feasibility studies including required coordination with AHJ representatives. This may include scheduling and leading pre-submittal or design review meetings.
  • Contribute to project reporting throughout design and construction. This includes, but is not limited to design logs, risks and issue reports, consult coordination logs, permit trackers, RFI and submittal logs, and project financial reports.
  • Ensure adherence to firm-wide documentation standards and procedures, including proper use of MG2 templates and graphic standards. Provide guidance to other staff members regarding implementation of design standards as required.
  • Oversee the generation of accurate and complete project specifications that align with project scope, design intent, and contractual deliverables.
  • Oversee the QA/QC process for all project documentation, including consultant deliverables. This includes functioning as the primary plans reviewer and engaging directly with the project teams to discuss comments and ensure comprehensive and integration.
  • Provide guidance and support to staff during coordination of external submittals to local permitting authorities and various AHJ's. This includes the coordination of deliverables, completion of administrative tasks, and execution of site-specific submittal process and procedures.
  • Provide technical support as required during permitting phase including collaboration with Project Managers on formal comment responses and resubmittals, generating exhibits sketches and/or drawing revisions, and coordinating with local building departments/AHJ regarding code interpretations.
  • Participate in the production and coordination of deliverables during construction administration. This may include leading site visits, generating field reports, and functioning as the primary reviewer of submittals and RFIs.
  • Manage internal and external resources related to technical execution; ensure consistent quality and project profitability.
  • Assist in the review of project billings and overall financial management, as it relates to the status of contract documents.
  • Produce accurate and timely work in accordance with the project schedule and workplans. Work should demonstrate understanding of contractual obligations, design intent, and the project budget.
  • Perform monthly 1:1 check-ins with all internal team members. (People Managers Only)
  • Conduct mid-year check-ins and year-end performance reviews. (People Managers Only)

Qualifications
  • Bachelor's or master's degree in architecture or a related field.
  • 8+ years of experience in a professional architecture or design firm.
  • Proficiency with Revit, Auto-CAD, and MS Office.
  • Demonstrated expertise utilizing collaboration software such as Bluebeam, Miro, and Teams.
  • Comprehensive understanding of the architectural design and documentation process, including issues related to code compliance, accessibility, and constructability.
  • Comprehensive understanding of how to interpret and apply relevant building and zoning codes to projects for various types, scale, and complexity.
  • Demonstrated expertise in all aspects of construction administration including RFI / submittal review, generating field reports, and project close-out procedures.
  • Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $75,000 to $100,000 per year (depending on qualifications)
What We Offer
At MG2, an affiliate of Colliers Engineering & Design, we value our employees with great benefits and worthwhile programs. We are proud of the many initiatives at MG2 such as our focus on Sustainability and Inclusion & Belonging. We promote MG2 culture firmwide and within each of our offices through monthly recognition, happy hours, summer events, and an end of year Holiday Party to celebrate our accomplishments. People make the place at MG2 - Join our growing firm today!
MG2 offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to:
  • Employer provided employee healthcare plan and reduced cost premium plans, life insurance, and short and long-term disability coverage.
  • Paid Time Off, 7 paid Holidays, and an additional 3 Floating Holidays.
  • Employer sponsored Family Planning Program and employer Paid Parental Leave.
  • Learning & Career Development opportunities.
  • Employee Wellness and Employee Assistance Program.
  • Participation in a 401K program including eligible company match percentage, after waiting period.

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