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Level 3 Support Engineer Jobs in Minnesota (NOW HIRING)

Steen Engineering

Mechanical Designer Level 3

Crystal, MN · On-site

$80K - $120K/yr

At Steen Engineering, we don't just design systems - we build trust, solve boldly, and stand by our ... Review shop drawings and provide construction phase support. * Use signature Steen checklists to ...

Jamf

Enterprise Support Engineer

Minneapolis, MN · On-site +1

The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers ... For those candidates who live near a Jamf office, you will be expected to be in the office 3 days ...

New

Jamf

Enterprise Support Engineer

Minneapolis, MN · On-site

Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment (Required) * Must demonstrate the ability to read code, troubleshoot logic issues, and ...

New

Northrop Grumman Corporation

$98K - $147K/yr

Support technical interchanges between customers and vendors * Technical member of Integrated ... Level 3: BS in Mechanical Engineering or Aerospace Engineering with 5 years of related work ...

Northrop Grumman

$98K - $147K/yr

Maintain approved Technical Data Package (TDP) Provide Material Review Board (MRB) support for all ... Level 3: BS in Mechanical Engineering or Aerospace Engineering with 5 years of related work ...

Northrop Grumman

$89K - $134K/yr

Northrop Grumman's Defense Systems sector is currently seeking a Manufacturing Engineer to support ... Level 3: Bachelor of Science degree in Manufacturing, Industrial, Mechanical, Aerospace Engineering ...

New

Keenfinity

Intercom System Engineer

Burnsville, MN · On-site +1

$115K - $145K/yr

The Intercom System Engineer creates specific Intercom product or system solutions based on ... level 2 and level 3). * Support the final installation and commissioning phase, including ...

Keenfinity

Intercom System Engineer

Burnsville, MN · On-site +1

The Intercom System Engineer creates specific Intercom product or system solutions based on ... level 2 and level 3). * Support the final installation and commissioning phase, including ...

Northrop Grumman Corporation

$89K - $134K/yr

For decades, the dedicated and highly skilled team at ABL have supported national security efforts ... Level 3: Bachelor of Science degree in Manufacturing, Industrial, Mechanical, Aerospace Engineering ...

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All JobsLevel 3 Support Engineer JobsLevel 3 Support Engineer Jobs in Minnesota

Level 3 Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do level 3 support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for level 3 support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are popular job titles related to Level 3 Support Engineer jobs in Minnesota?

For Level 3 Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Level 3 Support Engineer jobs in Minnesota look for?

The top searched job categories for Level 3 Support Engineer jobs in Minnesota are:

Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in Minnesota as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

Electrical Designer Level 3

Minneapolis, MN • On-site

Steen Engineering
11 - 50 employees
Learn more about Steen Engineeringexternal

$80K - $120K/yr

Full-time

Dental, Vision, Retirement

Re-posted 27 days ago

Key responsibilities

  • Manage project deliverables, design timelines, and production schedules.

  • Coordinate with owners, architects, civil/structural engineers, and team members throughout the project.

  • Lead early-stage system planning, schematic development, and perform drafting work in Revit and AutoCAD.

Job description

Reports To: Electrical Person-in-Charge (PIC) Location: Minneapolis, MN | Hybrid for Local Candidates Anticipated Starting Salary: $80,000.00 - $120,000.00/yr.Make it Work. Make it Count.At Steen Engineering, we don't just design systems - we build trust, solve boldly, and stand by our work. As a Electrical Designer Level 3, you'll play a key role in bringing smart, sensible, and sustainable MEP solutions to life across nearly every project type and market.You'll work side-by-side with engineers, clients, and design partners - developing electrical systems that make buildings safer, healthier, and more efficient. This role calls for technical expertise, project ownership, and a collaborative spirit that thrives in a fast-paced, people-first environment.Why This Role MattersThis is more than a production seat. As a Designer Level 3, you'll own your work, guide junior designers, and coordinate with internal and external teams to deliver quality projects on schedule. You'll be trusted to make decisions, solve problems, and embody The Steen Way- a meticulous, accountable, and team-centric approach to MEP design.What You'll DoManage project deliverables, design timelines, and production schedules.Communicate and coordinate with owners, architects, civil/structural engineers, and fellow team members.Lead early-stage system planning and schematic development.Redline and/or perform drafting work in Revit and AutoCAD, complete with schedules and details.Serve as a key client contact, responding to questions quickly and providing documentation throughout the project lifecycle.Monitor scope, flag potential overages, and work with the Principal in Charge to manage additional services.Perform site observations with senior engineers and ensure field conditions align with the design.Review shop drawings and provide construction phase support.Use our signature Steen checklists to confirm design accuracy and completeness.What You BringA trade school degree in electrical.10+ years of electrical design experience in commercial, institutional, retail or industrial projects.Proficiency in Revit, AutoCAD, Bluebeam, and Office 365.Familiarity with Photometric Plans or Fault Current calculation software.Exceptional communication skills, strong emotional intelligence, and a drive to collaborate.Proven ability to work independently and manage multiple priorities.A mindset that aligns with our core team values - that means checking our ego at the door, digging in together to make it work, and delivering the smart, sensible solutions our clients know and love us for.Compensation & BenefitsBase salary: $80,000-$120,000, commensurate with experienceHeath, dental, and vision insurance401(k) or retirement plan + matchPTO/holiday policyProfessional development and certification reimbursementHybrid schedule optionalWhat You'll Love About SteenA people-first culture where mentorship is real and egos are checked at the door.Competitive salary, flexible work options, and a commitment to your long-term growth.An environment where your work is seen, appreciated, and built from the ground up in the real world.A team that has your back-on deadlines, on growth, and on the job site.The chance to shape systems and spaces that serve real people.Apply now and grow your career the Steen Way.