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Level 3 Support Engineer Jobs (NOW HIRING)

Level 3 Support for Data Product Teams: * Provide guidance and troubleshooting assistance to teams ... Prior experience in a DevOps role using ADO. * Familiarity with current data tools and platforms.

Level III Engineer

Saint Petersburg, FL · On-site

$75K - $105K/yr

The objective of the Level III Engineer is to be a point of escalation for the Engineering team, respond to support requests in a timely manner, be a reference point for customer IT support related ...

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates ... Interacts with Technical Support on Level 3 support in assigned solution area for issues that ...

New

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates ... Interacts with Technical Support on Level 3 support in assigned solution area for issues that ...

New

Support Engineer III - A&T Your role on the team : The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The ...

As a Support Engineer III, you will manage complex technical problems and provide international support to applications used by major organizations. Responsibilities : • You manage the solution of ...

Level 2 Support Engineer Location: Remote (United States - Some states do not qualify) Reports to: Engineering Manager Employment Type: Exempt / Full-Time About StrongMind: StrongMind is a remote ...

Join E-N Computers as a Level III Systems Engineer! Youll manage servers, networks, and security ... Support hardware/software installations and maintain documentation * Ensure compliance with ...

The Support Engineer I will be part of the Client Support Organization and report into a Director ... Interacts with Technical Support on Level 3 support in assigned solution area for issues that ...

... tier 3 support. • Collaborate with Tier 1 and Tier 3 support well. • Work closely with technically oriented customers (typical customers are engineers and IT personnel). • Provide status ...

Software Engineer - Level 3 Location: Anne Arundel County, MD Clearance: Top Secret with Fullâ€'Scope Polygraph We are seeking a highly experienced Software Engineer Level 3 to support our ...

New

Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers (typical customers are engineers and IT personnel). * Provide status updates to customers, adhering ...

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

How much do level 3 engineers make?

Level 3 Support Engineers typically earn between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require advanced technical skills, certifications, and troubleshooting expertise in complex systems.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. They may work in IT departments, technical support centers, or network operations environments.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support teams. They analyze and troubleshoot advanced hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may collaborate with development teams for issue resolution. Strong problem-solving skills, technical certifications, and experience with ticketing systems are typically required.

What is a L3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support teams. They often troubleshoot advanced problems, analyze system logs, and may work with development teams to identify root causes, typically requiring strong technical skills and knowledge of tools like ticketing systems and diagnostic software.
More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
Infographic showing various Level 3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Tactical Support Engineer (SE) - Mid

Tactical Support Engineer (SE) - Mid

S2Technologies

Smithfield, VA • On-site

$99K - $104K/yr

Full-time

Posted 14 days ago


Job description

Position Title: Tactical Support Engineer (SE) - Mid

Primary Duty Location: JEB Little Creek, VA

Position Overview:

The Tactical Support Engineer (SE) - Mid provides direct support to mission planning, execution, and post-mission technical integration for U.S. Special Operations Forces (SOF). This support includes tactical software, geospatial mapping, network administration, training, and hardware/software maintenance across USSOCOM, Component Commands, TSOCs, and Foreign Military Sales (FMS) partners. Engineers at both mid and senior levels ensure readiness of mission systems with 95% availability and <24-hour turnaround time for CONUS/OCONUS locations.

Key Responsibilities:

  • Support mission planning, execution, and post-mission analysis using tactical systems/devices in alignment with SOCOM and Component SOPs.
  • Maintain tactical systems/software/devices in serviceable condition with Level I and Level II response cycles.
  • Provide system support across five functional areas:
    • Tactical Software Support
    • Mapping, Imagery, and Geospatial Information Systems (GIS)
    • Tactical Network Administration
    • User Training and Field Support
    • System Enhancement, Integration, and Upgrade Support
  • Plan, prepare, and validate unit mission data and flight plans for both peacetime and wartime SOF operations.
  • Deliver user-level and advanced training on all assigned systems, including TAK, mission planning software, and communications platforms.
  • Interface with WEPTAC offices to synchronize operational mission plans.
  • Ensure compliance with STIGs, ATOs, ATCs, and cybersecurity requirements.
  • Support coordination with USSOCOM programs (e.g., TACLAN) to test, integrate, and field new technologies.
  • Maintain TAK servers and perform GIS data processing, including NGA updates and FAA-compliant SOA map data production.
  • Serve as Help Desk Tier 1-3 support for tactical mission planning systems.

Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline; OR Technical School Certificate; OR equivalent technical training and experience aligned with duties.

Required Qualifications:

  • 2+ years of operational experience with or supporting the assigned SOF Component within the last 8 years.
  • 5+ years of experience in mission planning, system integration, communications systems, or navigation support for SOF aircraft or operations.
  • Familiarity with unit SOPs, tactical mission guides, and operational planning software.
  • Demonstrated ability to maintain and troubleshoot mission systems in austere environments.
  • Expertise in managing geographically dispersed teams and leading training efforts.
  • Experience coordinating system support with STIG/ATO/ATC, U.S. Government agencies, and USSOCOM enterprise programs.
  • Skilled in GIS data processing, FAA/NGA compliance, and SOA map validation.
  • Capable of serving as a technical SME for all fielded systems/software and providing Help Desk Tier 1-3 support.
  • Possess DoD 8570 IAT Level II (e.g., Security+) and expertise in customer-specific planning and execution tools.
  • Ability to mentor and less experienced SEs.
  • Develop and deliver training curricula.
  • Participate in technology integration and test/evaluation events.
  • Participate during capability planning and interoperability meetings.
  • ACTIVE Secret with TS Eligibility (SCI eligibility required for designated sites)

Preferred Skills & Tools:

  • Proficiency in TAK/ATAK/WinTAK systems and server management
  • Experience with mission planning suites (JMPS, PFPS, or Component-specific tools)
  • Familiarity with SOF TTPs and airborne mission sets
  • Network and systems troubleshooting expertise
  • Strong instructional and technical writing skills for training material development

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.