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Level 3 Support Engineer Jobs (NOW HIRING)

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

Provide Level 3 application support for enterprise systems * Lead investigation and resolution of complex production issues * Analyze and optimize existing SQL queries, stored procedures, and indexes

Concept Plus

Application Support Engineer

About the role Concept Plus is seeking an Application Support Engineer to be responsible for ... Provide Level 2 and Level 3 support for application and integration issues * Create a management ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

... Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness ... Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

... Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness ... Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

... Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness ... Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

... Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness ... Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring ...

TeamLogic IT

Level III Engineer

Saint Petersburg, FL · On-site

$75K - $105K/yr

The objective of the Level III Engineer is to be a point of escalation for the Engineering team, respond to support requests in a timely manner, be a reference point for customer IT support related ...

Damco

Storage Support Engineer

Columbus, OH · On-site

Storage Support Engineer We are looking for a Storage Support Engineer to support enterprise-scale ... Provide Level 3 storage support (Banking L2 equivalent - external L3 support) * Own and resolve ...

Damco Solutions

Storage Support Engineer

Columbus, OH · On-site

Storage Support Engineer Location: Columbus, OH - Onsite Duration: 6+ months Things to look for ... Provide Level 3 storage support (Banking L2 equivalent - external L3 support) * Own and resolve ...

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$16

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$68

How much do level 3 support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
What job categories do people searching Level 3 Support Engineer jobs look for? The top searched job categories for Level 3 Support Engineer jobs are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 60% Full Time, 37% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Desktop Support Engineer (Level 2)

NSC Global

Charlotte, NC • On-site

Full-time

Posted 14 days ago

Job description

Overview
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
Responsibilities
Maintains, analyses, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 7+ years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description:
  • Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office 365, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member
  • Develop trends by monitoring and analysing incoming calls, problems and support requests
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Works with other IT team members regarding new branch builds and upgrades
  • Dealing with queries by following departmental procedures for fault resolution
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
  • Arranges for and/or prepares equipment for shipping/receiving
  • Maintains IT records and tracking for area of responsibility
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Qualifications
Skill/Ability Knowledge:
  • Excellent technical knowledge of pcs and desktop hardware.
  • Working technical knowledge of current protocols, operating systems and standards.
  • Ability to operate tools, components and peripheral accessories.
  • Microsoft Certified Technology Specialist essential
  • A+ experience
  • Software and Hardware Troubleshooting
  • Windows 10
  • Apple, Mac, iPhone, iPad, Android
  • Microsoft Office 365 support
  • TCP/IP
  • Enterprise Backup Software
  • Working knowledge of AD and remote control tools
  • Knowledge of all software applications used within the organization
  • Professional image and grooming
  • Self-confidence and interpersonal skills
  • Analytical and problem-solving skills
  • Good communication (both verbal and written) skills
  • Planning and organizing skills
  • Good administration management skills
  • Strong listening skills
  • Able to operate effectively in a team environment with both technical and nontechnical team members
  • Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanour under stress
  • Able to operate within customer standard operating procedures

Soft Skills:
  • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
  • Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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