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Level 3 Support Engineer Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Collaborate with Level 3 teams on system maintenance, upgrades, and improvements. * Support VOIP ...

TAP Engineering LLC

Software Engineer Level 3

Hanover, MD · On-site

$134K - $162K/yr

Software Engineer Level 3 Software | Hanover, MD | Full Time Position: Software Engineer Level 3 ... This role supports high-performance applications, large-scale data processing systems, real-time ...

Synergy ECP LLC

Software Engineer 3

Columbia, MD

$56.50 - $76/hr

Description Software Engineer Level 3 The Software Engineer (SWE) develops, maintains, and enhances ... Develop and support a near real time messaging infrastructure, Messaging products include: TIBCO ...

Axis Automation

Mechanical Engineer Level 3

Walker, MI · On-site

$85K - $100K/yr

Mechanical Engineer Level 3 Position Title(s): Mechanical Engineer Level 3 Position Description ... The engineer will lead small scale projects, provide technical guidance, and support system ...

SSATI (Sensible Solutions and Technology), Inc.

NY · On-site

$147K/yr

System Integration Engineer Level 3, Clearance Required - TS/SCI w/Polygraph Please note, this ... Provide Tier 3 support for system failures and degradation problem identification, diagnosis, and ...

Lam Research

Product Support Engineer 3

Austin, TX

What you'll do Technical Communicates as a subject matter expert on high level technical issues and ... Provides technical support to field engineers, technicians, and product support personnel who are ...

SSATI

System Integration Engineer Level 3

Hanover, MD · On-site

$134K - $181K/yr

System Integration Engineer Level 3, Clearance Required - TS/SCI w/Polygraph Please note, this ... Provide Tier 3 support for system failures and degradation problem identification, diagnosis, and ...

Airbus

IT Support Engineer L1

Chandler, AZ · On-site

## IT Support Engineer L1Applyremote type: Flexlocations: Chandler, Arizona, USAtime type: Full ... Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation*

Prescient Edge

Test Engineer Level 3

Washington, DC · On-site

Job Title Test Engineer Level 3 Location Washington, DC 20032 US (Primary) Category Research ... A positive work environment where employees are respected, supported, and engaged. Description:

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

More about Level 3 Support Engineer jobs

What states have the most Level 3 Support Engineer jobs?

States with the most job openings for Level 3 Support Engineer jobs include:

What are popular job titles related to Level 3 Support Engineer jobs?

For Level 3 Support Engineer jobs, the most frequently searched job titles are:

Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Desktop Support Engineer

Cincinnati, OH • On-site

Humetis Group
See more jobs at Humetis Groupexternal

Contractor

Re-posted 16 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).