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Lead Desktop Support Engineer Jobs (NOW HIRING)

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Kwik Trip, Inc

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Lead Desktop Support Engineer information

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$45

How much do lead desktop support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a lead desktop support engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the key skills and qualifications needed to thrive as a lead desktop support engineer?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are the typical career advancement opportunities for a lead desktop support engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

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What job categories do people searching Lead Desktop Support Engineer jobs look for?

The top searched job categories for Lead Desktop Support Engineer jobs are:

Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Senior Desktop Support Engineer

Quartz

Madison, WI • On-site

$66K - $83K/yr

Full-time

Re-posted 17 days ago

Job description

Overview
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.
Benefits:
  • Flexible Work Options - In-Person or Hybrid

  • Participate in technology modernization projects and continuous improvement initiatives

  • Opportunity to work with SCCM, Intune, and VDI technologies

  • Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package

Responsibilities
  • Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon

  • Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects

  • Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues

  • Manage endpoint security, patching, compliance, and software deployments across the enterprise

  • Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience

  • Develop automation, standards, and best practices that improve efficiency, reliability, and supportability

  • Monitor endpoint performance and proactively identify opportunities for continuous improvement

  • Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Qualifications
  • Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments

  • Extensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint Manager

  • Advanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architecture

  • Experience with PowerShell scripting and automation to improve operational efficiency

  • Strong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration management

  • Demonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologies

  • Ability to mentor technical staff and influence technical decisions

  • Flexible to work evenings and weekends as project and operational needs require

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

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