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Lead Desktop Support Engineer Jobs (NOW HIRING)

Balin Technologies LLC

Lead Desktop Support

Bangor, ME · On-site

Lead Technical Support: 1. Provide timely and effective technical support to hospital staff for desktop systems, software applications, and hardware devices. 2. Diagnose and troubleshoot hardware and ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

BlupaceUS LLC

Be Seen First

Desktop Support Engineer

Kennewick, WA · On-site

$22 - $24/hr

Desktop Support Engineer Location: Kennewick, WA 99336 (Onsite) Requirements: * 2+ years of experience in Desktop Support, IT Support, EUC Support, or Deployment Support. * Strong knowledge of ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

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Lead Desktop Support Engineer information

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How much do lead desktop support engineer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Engineer, and why are they important?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

What does a Lead Desktop Support Engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the typical career advancement opportunities for a Lead Desktop Support Engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.
More about Lead Desktop Support Engineer jobs
What job categories do people searching Lead Desktop Support Engineer jobs look for? The top searched job categories for Lead Desktop Support Engineer jobs are:
Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Lead Desktop support Engineer

Balin Technologies LLC

Boston, MA • On-site

Other

Posted 8 days ago

Job description

Position:  Desktop Support Team Lead/ Level 2 Technical Support
Location: Boston, MA(02111) Onsite

The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an enterprise healthcare IT environment. Supporting approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances hands-on technical escalation management with personnel leadership. 

The Team Lead
ensures that hospital staff—including clinicians, administrators, and support personnel—receive seamless, timely, and ITIL-aligned technical support to maintain uninterrupted patient care and operational workflows.

Key Responsibilities
Team Leadership & Operations

  • Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidents.
  • Performance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional development.
  • Contingency & Incident Management: Assist in executing desktop support
  • contingency and business continuity plans during critical platform or infrastructure downtime.
  • Runbook Standardization: Standardize, update, and maintain technical runbooks and operational documentation for Level 2 teams to ensure consistent troubleshooting.

Technical & Endpoint Security Oversight

  • Endpoint Management: Manage corporate and clinical hardware lifecycles, ensuring proper deployment, tracking, and compliance of Windows and macOS devices across the hospital network.
  • Security Compliance: Oversee endpoint security configurations, including disk encryption (BitLocker), endpoint protection clients, and corporate mobile device management (MDM) policies.
  • Process Improvement: Conduct Root Cause Analysis (RCA) for recurring desktop support failures or procedural gaps to continuously optimize hardware delivery and technical workflows.
Qualifications & Skills
Required Experience & Education
  • Experience: Minimum of 5 years in a technical desktop support role, with at least 1–2 years of experience in a team lead, supervisory, or senior escalation capacity.
  • Industry Environment: Proven experience working within a large-scale enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7 environments preferred).
  • Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.

Technical Proficiencies

  • ITSM & Tools: Advanced proficiency with modern IT Service Management (ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and operational reporting.
  • OS & Deployment: Strong expertise in Windows 10/11 enterprise administration and experience deploying/managing macOS environments within a corporate network.
  • Security & Utilities: Familiarity with enterprise endpoint security suites, active directory administration, and disk encryption recovery workflows.
  • Data & Reporting: Experience utilizing data analysis tools (such as Excel or Power Query) to review incident data, track team metrics, and identify volume trends.
Soft Skills & Certifications
  • Certifications: ITIL v3 or v4 Foundations certification is highly desirable.
  • CompTIA A+, Network+, or Microsoft/Apple certifications are a plus.
  • Communication: Exceptional communication skills with the ability to maintain
  • composure and professional empathy under pressure in a fast-paced clinical setting.
  • Problem Solving: Strong analytical skills focused on structured troubleshooting and operational accountability.
 

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