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Desktop Support Engineer Ii Jobs (NOW HIRING)

PTR Global

Desktop Support Engineer II

Manhattan, NY · On-site

$30 - $32/hr

Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration: Contract Job ID: 178228 Job Overview: We are seeking a skilled and detail-oriented Desktop Support Engineer II to ...

Veeam Software

Desktop Support Engineer II

Seattle, WA · On-site

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. #LI-JC2 #LI-Onsite About the Role As a Desktop Support Engineer II, ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA · On-site

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

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Desktop Support Engineer Ii information

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$10

$26

$45

How much do desktop support engineer ii jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer II?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

More about Desktop Support Engineer Ii jobs

What job categories do people searching Desktop Support Engineer Ii jobs look for?

The top searched job categories for Desktop Support Engineer Ii jobs are:

Desktop Support Engineer Ii jobs near you
Infographic showing various Desktop Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer II

Pinnacle Technical Resources

Manhattan, NY • On-site

$30 - $32/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Position:Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration: Contract Job ID: 178228 Job Overview: We are seeking a skilled and detail-oriented Desktop Support Engineer II to join our team. This role involves providing technical support, reviewing applications, and ensuring compliance with guidelines. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and collaboratively. This position is fully remote, with a preference for candidates in the EST time zone. Responsibilities: Conduct thorough technical and user experience reviews of apps submitted for inclusion in the Marketplace. Provide regular feedback to product teams about existing and upcoming features. Collaborate with developers and partners to improve the quality and performance of their apps. Build a deep understanding of the apps in the Marketplace and identify high-performing apps. Work cross-functionally with Platform and Customer Experience teams to support external partners. Perform regular audits of the Marketplace to ensure compliance and quality. Qualifications: Passion for delivering exceptional customer experiences. Experience in customer or developer support, or a similar role. Strong and confident writing skills, especially in a technical support setting. Technical proficiency and understanding of web services and standard API patterns. Familiarity with popular SaaS tools such as Asana, Linear, Jira, and GitHub. Curiosity, proactivity, and the ability to suggest improvements and alternatives. Excellent time management skills to balance reviews and project work. Ability to work independently and as part of a team. Willingness to document and share knowledge and processes with others. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range:$30hr - $32hr on w2 only. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com #LI-RD1

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