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Desktop Support Engineer Ii Jobs (NOW HIRING)

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

BlupaceUS LLC

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Desktop Support Engineer

Kennewick, WA · On-site

$22 - $24/hr

Kennewick, WA 99336 (Onsite) Requirements: * 2+ years of experience in Desktop Support, IT Support, EUC Support, or Deployment Support. * Strong knowledge of Windows 10/11 operating systems and ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

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Desktop Support Engineer Ii information

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How much do desktop support engineer ii jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 2 desktop support job description?

A Level 2 Desktop Support Engineer provides advanced technical assistance for hardware, software, and network issues that cannot be resolved at the first level. They troubleshoot complex problems, perform system upgrades, and may configure or install new equipment, often using remote support tools and maintaining documentation. This role typically requires strong technical skills, knowledge of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Professional.

What is L2 support salary?

The salary for a Desktop Support Engineer II, which often corresponds to Level 2 support roles, typically ranges from $50,000 to $70,000 annually depending on experience, location, and company size. L2 support involves troubleshooting more complex issues and may require knowledge of operating systems, networking, and remote tools.

What is an L2 desktop support engineer?

An L2 desktop support engineer is a technical professional responsible for resolving complex hardware and software issues that cannot be fixed by Level 1 support. They typically have advanced troubleshooting skills, knowledge of operating systems, and may use tools like remote support software to diagnose and resolve problems efficiently.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, highly experienced or specialized IT professionals in senior roles, such as enterprise IT managers or cybersecurity directors, can reach or exceed $500,000 annually. Achieving this level typically requires advanced certifications, extensive experience, and leadership responsibilities in large organizations.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What are Desktop Support Engineer II responsibilities?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.
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Desktop Support Engineer Ii jobs near you
Desktop Support Engineer II

Desktop Support Engineer II

Open Dealer Exchange

Southfield, MI

Other

Posted yesterday

New

Job description

Description

Open Dealer Exchange (ODE) is seeking a Desktop Support Engineer Level II to support its workforce in Southfield, MI. As a Desktop Support Engineer II, you will provide advanced end-user technical support, manage desktop technologies, and ensure a seamless employee experience across hardware, software, and facility-related IT services. The ideal candidate will have current knowledge and experience in desktop technology, including laptops, telephony, Microsoft suite of software, and Microsoft Active Directory. A demonstrated delivery of customer service through excellent verbal and written communication skills is required. Open Dealer Exchange is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. Open Dealer Exchange offers a hybrid work model as well as an excellent compensation/benefit package.


Responsibilities:

  • Incident & Service Request Management: Work all assigned incidents and service requests within the service desk system in accordance with defined service level agreements (SLAs).
  • End-User Support & Troubleshooting: Provide advanced troubleshooting and resolution for hardware, software, telephony, and peripheral issues to support employee productivity.
  • Desktop Automation & Efficiency: Leverage enterprise desktop automation tools and recommend opportunities to automate and streamline support processes.
  • Hardware & Software Standardization: Analyze, recommend, and support standardized hardware and software solutions across the organization.
  • Process Documentation & Improvement: Document, maintain, and improve procedures related to IT standards, policies, and desktop support best practices.
  • Asset Management: Maintain accurate inventory of hardware, software, and licensing assets to ensure compliance and operational readiness.
  • Onboarding & Offboarding Support: Manage asset provisioning, initial technical setup, user orientation, and asset retrieval for employee onboarding and offboarding.
  • Physical Security & Facilities Support: Manage physical security systems and oversee daily facility operations, including maintenance, repairs, and in-suite facility requests.
  • Facilities Point of Contact: Serve as a primary point of contact for facility-related IT inquiries from employees and management.
  • Special Projects & Collaboration: Participate in IT-related projects and perform additional duties as assigned to support departmental and organizational goals.

Requirements

Job Requirements:

  • Associate degree in computer science or a related field, or an equivalent combination of education, training, or experience.
  • Minimum of 4 years of experience working in Information Technology.
  • Minimum of 2 years of experience in a desktop or end-user support role.

Desired Skills:

  • Hands-on experience supporting Microsoft enterprise environments, including Active Directory, Entra ID, Intune, Group Policy, and/or core networking concepts (DNS/DHCP).
  • Experience supporting end-user devices and peripherals, including laptops, desktops, printers, scanners, and conference room A/V equipment.
  • Familiarity with endpoint management, remote installation, and desktop automation tools in an enterprise environment.
  • Working knowledge of IT service management tools such as ServiceNow.
  • Exposure to networking and telephony technologies, including Cisco Meraki infrastructure and VoIP systems.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work effectively in a collaborative, team-oriented environment; prior team lead or mentoring experience is a plus.

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