Desktop Support Engineer Ii Jobs (NOW HIRING)

THE CURRENT VACANCY IS IN THE SHASTA COUNTY INFORMATION TECHNOLOGY DEPARTMENT ORAL EXAM IS TENTATIVELY SCHEDULED FOR JUNE 2026 SEE SPECIAL REQUIREMENTS SECTION REGARDING POSSESSION OF A VALID DRIVER'S LICENSE RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED FINAL FILING DATE: JUNE 16, 2026, AT 5:00 PM SALARY INFORMATION IT DESKTOP SUPPORT ENGINEER I: $6,554 - $8,365 APPROXIMATE MONTHLY* / $37.81 - $48.26 APPROXIMATE HOURLY* IT DESKTOP SUPPORT ENGINEER II: $6,916 - $8,827 APPROXIMATE MONTHLY* / $39.90 - $50.93 APPROXIMATE HOURLY* This position is in the UPEC-General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements ABOUT SHASTA COUNTY Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family

ABOUT THE DEPARTMENT The Information Technology Department delivers secure, innovative, and reliable technology solutions that power government operations. Our team manages IT infrastructure, cybersecurity, software development, GIS, telecommunications, desktop services, and digital transformation initiatives to enhance efficiency and service delivery. We ensure the seamless operation of critical systems, provide responsive technical support, and implement forward-thinking solutions that drive government excellence.

Join a dynamic team dedicated to leveraging technology to empower county departments and enhance services for our community. ABOUT THE POSITION IT DESKTOP SUPPORT ENGINEER I: Under general supervision, the Information Technology (IT) Desktop Support Engineer (DSE) I performs a wide range of professional work assignments related to supporting enterprise desktop end point and infrastructure technologies used by and in support of the departments in the County of Shasta; provides third-tier support for the IT Technician job class; and related work as required. IT DESKTOP SUPPORT ENGINEER II: Under general direction, the Information Technology (IT) Desktop Support Engineer (DSE) II performs a wide range of complex professional work assignments related to the design, implementation, management, and maintenance of enterprise desktop endpoint and infrastructure technologies used by and in support of the departments in the County of Shasta.

This position works at an elevated level of independence and responsibility in the completion of specialized desktop infrastructure management, projects, and related work as required. DISTINGUISHING CHARACTERISTICS IT DESKTOP SUPPORT ENGINEER I: Although the first-level IT Desktop Support Engineer in the series, this is a journey-level position working under the general direction of the County Information Security Officer. A broad range of enterprise-level skills and abilities to support the deployment, maintenance, and security of various desktop endpoint and infrastructure technologies is required.

The DSE I must have strong interpersonal and communication skills and be capable of explaining procedures in writing or verbally. The IT DSE I is distinguished from the DSE II in that the latter is assigned the most complex assignments and provides lead direction to the DSE I. The IT DSE I differs from the IT Technician (ITT) class in that incumbents in the IT DSE series provide the ITT class with third-tier support and maintains, supports, and works within desktop infrastructure technologies to support all desktop endpoints and related infrastructure at the enterprise level, whereas the ITT works at an individual endpoint level.

IT DESKTOP SUPPORT ENGINEER II: This is the advanced journey-level classification in the series working under the general direction of the County Information Security Officer. The incumbent is expected to serve in a lead capacity in all aspects of desktop endpoint and desktop infrastructure technologies. Work in this class is distinguished from the DSE I by the increased amount of complexity in the assignments received and operates with a greater amount of independence.

Additionally, the IT DSE II provides lead direction and technical assistance to the IT DSE I. An incumbent is expected to manage, design, and implement the various desktop endpoint and infrastructure technologies; provide training and leadership for the more complex support issues and projects; and serve as the Functional Lead for Desktop Services, interacting with other Functional Leads to ensure goals and technologies align between Functional Units. The DSE II must have strong interpersonal and communication skills and be capable of explaining procedures in writing or verbally.

IDEAL CANDIDATE The ideal candidate for this position has an Associate's degree in a related field of study, four or more years of hands-on desktop support, has current Microsoft Certified Solution Expert (MCSE), and/or Microsoft Certified Solutions Associate (MCSA) certification; and has experience in the following: Administration/Management of County desktop environment with management tools, such as MECM, Intune, SCCM. Enterprise level management of Anti-Virus/Malware solutions. Tier Three Technical Support and Troubleshooting, working to resolve highly technical issues.

Preparing formal written reports documenting troubleshooting, analysis, and project management activities. PC imaging and software packaging technologies. VDI management and support.

Tier Three Active Directory and Group Policy experience. Network Troubleshooting. EXAMPLES OF ESSENTIAL DUTIES This position requires the ability to perform tasks related to specific functional areas within the Information Technology department.

Duties may include, but are not limited to, the following: IT DESKTOP SUPPORT ENGINEER I: Installs, configures, maintains, and supports a wide variety of desktop end point systems and associated components, including printers, peripheral devices, terminals, communications equipment, cables, and modems; loads and verifies operating systems and software packages, which include office suite applications, electronic mail and scheduling software; displays, through practical application, skills in Customer Service and PC repair; utilizes remote tools to provide customer service while not being physically present; assist in providing customer training for equipment and software within the scope of business operations and provide technical support to the County's user community as directed; performs network switch port analysis, logs into switches, and verifies link speed and duplex settings; performs advanced network troubleshooting using industry standard network tools and services. These include but are not limited to; ping, traceroute, nslookup, DNS, and DHCP; performs troubleshooting and deploys software package across VLAN topologies; creates PC images for deployment using an imaging technology; builds MST files for MSI packages, builds MSI packages for unpackaged software, and deploys MSI packages; creates ODBC data sources for common database types; creates and deletes user accounts in a directory services environment and queries directory service to find specific accounts; manages small scale projects involving team members; manages the desktop infrastructure to ensure forward compatibility as technologies go end of life; demonstrates proficiency and provides training for enterprise-wide server software such as, but not limited to, antivirus software, desktop encryption software, Microsoft WSUS, and desktop management software; assists in the management of Microsoft Group Policy settings including the creation, deletion, design, and permission on Group Policy objects; provides third tier support for IT Technician job class; performs advanced research on technical items; assists in the planning, design and implementation of appropriate infrastructure technologies and recommends technologies to the IT DSE II and IT Services Manager. IT DESKTOP SUPPORT ENGINEER II: Designs, implements, manages, maintains, and supports a wide variety of desktop endpoint systems and associated components, including printers, peripheral devices, terminals, communications equipment, cables, and modems; loads and verifies operating systems and software packages, which include office suite applications, electronic mail and scheduling software; displays, through practical application, skills in Customer Service and PC repair; utilizes remote tools to provide customer service while not being physically present; assists in providing customer training for equipment and software within the scope of business operations and provides technical support to the County's user community as directed; performs network switch port analysis, logs into switches, and verifies link speed and duplex settings; performs advanced network troubleshooting using industry standard network tools and services.

These include but are not limited to; ping, traceroute, nslookup, DNS, and DHCP; performs troubleshooting and deploys software package across VLAN topologies; builds MST files for MSI packages, builds MSI packages for unpackaged software, and deploys MSI packages; creates ODBC data sources for common database types; creates and deletes user accounts in a directory services environment and queries directory service to find specific accounts; works independently; manages small-scale projects involving team members; manages the desktop infrastructure within Shasta County and is responsible for the management of and provide training for enterprise-wide server software such as, but not limited to, antivirus software, desktop encryption software, Microsoft WSUS, and desktop management software; manages Microsoft Group Policy settings including the creation, deletion, design, and permission on Group Policy objects; provides technical guidance and lead direction to the DSE I position; provides third-tier support for IT Technician job class; performs advanced research on technical items; plans, designs, and implements appropriate infrastructure technologies and recommends technologies to the IT Services Manager; works cohesively as a team lead while also participating as a team member; provides excellent customer service and delivers high quality service and products in a timely manner; and gives continuing, meticulous attention to detail. QUALIFICATIONS Any combination of education and experience sufficient to directly demonstrate possession and application of the following in the specialized areas within the series: IT DESKTOP SUPPORT ENGINEER I: Knowledge of: Operation of personal computers, PC Operating Systems, PC Printers, and peripherals including diagnostic and troubleshooting techniques; Microsoft MSI technology, including the creation of MSI files, MST files, and merge modules; VLAN technologies and how they impact communications between desktop endpoints; software tools used to remotely support personal computers; technical terminology as applied to computer operations; standard office software such as word processing, spreadsheet and email applications; general principles of operation of centralized computer systems and related equipment; network design principles and troubleshooting techniques; Enterprise PC imaging technologies; Enterprise software deployment technologies; custom queries in CMPivot and PowerShell; virtual desktop technologies; desktop endpoint protection, detection, and remediation technologies and techniques; ODBC data sources; principles of account management in a Microsoft Active Directory environment; asset management, and change control processes; project management techniques; MSI technology; antivirus software management; patch management; troubleshooting techniques utilizing the OSI 7-layer model; network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services and client/server communication; wireless communications technologies; and research techniques for technical problems. Ability to: Work under general supervision by planning and coordinating personal workloads; operate various centralized computer systems and related peripheral and auxiliary equipment; install, configure and troubleshoot personal computer hardware and software and peripheral equipment; actively promote adherence to County computing and information systems policies; provide limited disk recovery assistance to customers; perform arithmetical computations; answer support calls in a professional and courteous manner; maintain logs, inventories and other required paperwork for certain positions; demonstrate clear and concise oral and written communication skills including the ability to communicate effectively with other technical staff and customers; demonstrate appropriate time management and organizational skills; perform as a Lead during projects involving other IT staff; troubleshoot hardware, software or other problems within specified area and take appropriate corrective action; work effectively and cooperatively as a member of a team and with those contacted in the course of work; interpret and follow both verbal and written instructions accurately and pay attention to the quality of work produced; effectively use communication tools such as telephone, voicemail, email, internet, intranet and others as required; assess causes of systems failures and initiate corrective action; prepare written reports for the IT Supervisor; plan, design, and implement Active Directory object hierarchies according to industry best practices; provide excellent customer service to clients; serve as a mentor for other staff.

IT DESKTOP SUPPORT ENGINEER II: Knowledge of: Operation of personal computers, PC Operating Systems, PC Printers, and peripherals including diagnostic and troubleshooting techniques; Microsoft MSI technology, including the creation of MSI files, MST files, and merge modules; VLAN technologies and how they impact communications between desktop endpoints; software tools used to remotely support personal computers; technical terminology as applied to computer operations; standard office software such as word processing, spreadsheet and email applications; general principles of operation of centralized computer systems and related equipment; network design principles and troubleshooting techniques; Enterprise PC imaging technologies; Enterprise software deployment technologies; custom queries in SQL/WQL, CMPivot, Regex, WMI and PowerShell; virtual desktop technologies; desktop endpoint protection, detection, and remediation technologies; threat detection response including client health, event triage, and threat hunting techniques; ODBC data sources; principles of account management in a Microsoft...