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Desktop Support Engineer Ii Jobs (NOW HIRING)

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our ... 2 years of desktop support experience * Hands-on experience with Windows 11 and Microsoft 365

Tata Consultancy Services

Desktop Support Engineer

They are seeking a Desktop Support Engineer to provide technical support for desktop and laptop hardware, software, and peripherals, while ensuring smooth daily operations. Responsibilities : • ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our ... 2 years of desktop support experience * Hands-on experience with Windows 11 and Microsoft 365

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Desktop Support Engineer Ii information

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$10

$26

$45

How much do desktop support engineer ii jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for desktop support engineer ii in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Level 2 desktop support job description?

A Level 2 Desktop Support Engineer provides advanced technical assistance for hardware, software, and network issues that cannot be resolved at the first level. They troubleshoot complex problems, perform system upgrades, and may configure or install new equipment, often using remote support tools and maintaining documentation. This role typically requires strong technical skills, knowledge of operating systems, and relevant certifications such as CompTIA A+ or Network+.

What is L2 support salary?

The salary for a Desktop Support Engineer II, which often involves providing Level 2 technical support, typically ranges from $50,000 to $75,000 annually depending on experience, location, and company size. Professionals with certifications like CompTIA A+ or Microsoft Certified can command higher pay, and the role may require troubleshooting hardware, software, and network issues in a corporate environment.

What is an L2 desktop support engineer?

An L2 desktop support engineer is a technical professional responsible for resolving complex hardware and software issues that cannot be fixed by Level 1 support. They typically have advanced troubleshooting skills, knowledge of operating systems, and may use tools like remote support software to diagnose and resolve problems efficiently.

What is the difference between Desktop Support Engineer Ii vs Desktop Support Engineer I?

AspectDesktop Support Engineer IiDesktop Support Engineer I
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
Experience1-3 years0-1 year
Work EnvironmentHelpdesk, onsite, remoteHelpdesk, onsite
ResponsibilitiesAdvanced troubleshooting, minor network issuesBasic hardware/software support

The main difference between a Desktop Support Engineer Ii and a Desktop Support Engineer I is experience level and scope of responsibilities. The Ii typically handles more complex issues and requires more certifications and experience, whereas the I focuses on basic support tasks. Both roles are common in IT support environments and serve similar industries.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer II, and why are they important?

To thrive as a Desktop Support Engineer II, you need a solid understanding of operating systems, hardware troubleshooting, and network basics, typically supported by an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft MCP are commonly expected. Strong customer service, problem-solving abilities, and effective communication skills help you address end-user issues efficiently. These skills ensure timely resolution of technical problems and contribute to smooth daily operations within an organization.

What are Desktop Support Engineer II responsibilities?

A Desktop Support Engineer II is responsible for providing technical support to end-users for computer hardware, software, and network-related issues. They handle escalated support tickets, troubleshoot more complex problems, perform system upgrades, and help maintain IT infrastructure. Additionally, they assist with user account management, software installations, and ensure security protocols are followed. This role typically requires strong problem-solving skills, experience with various operating systems, and excellent communication abilities.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles often include compensation packages that reach or exceed this level, particularly with bonuses and stock options.

What are some typical challenges faced by a Desktop Support Engineer II, and how can they be effectively managed?

Desktop Support Engineer II professionals often encounter complex technical issues that require deeper troubleshooting skills, such as resolving persistent software conflicts or network connectivity problems. They may also face the challenge of managing multiple high-priority requests simultaneously, necessitating strong organizational and communication skills. Effective management involves staying current with emerging technologies, leveraging documentation, and collaborating closely with other IT teams to escalate and resolve advanced issues promptly.
More about Desktop Support Engineer Ii jobs
What job categories do people searching Desktop Support Engineer Ii jobs look for? The top searched job categories for Desktop Support Engineer Ii jobs are:
Desktop Support Engineer Ii jobs near you
Infographic showing various Desktop Support Engineer Ii job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

Old Mission

Chicago, IL

$80K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the Role

Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.

Responsibilities

  • Maintain and support the Windows and Linux desktop environment across global offices
  • Deploy and manage endpoints using Microsoft Intune
  • Manage user accounts, groups, and access in Active Directory and Entra ID
  • Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)
  • Keep desktops current with patches and security updates
  • Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change
  • Monitor service desk ticket queues to ensure timely response
  • Provide basic network, phone, and video conferencing support
  • Proactively identify recurring support issues and recommend process, documentation, or system improvements
  • Occasional weekend support will be required for upgrades, data center work, or emergencies

Required Skills

  • 1-2 years of desktop support experience
  • Hands-on experience with Windows 11 and Microsoft 365
  • Familiarity with Intune or similar endpoint management tools
  • Experience supporting remote users and VPN troubleshooting
  • Basic networking knowledge (DNS, DHCP, TCP/IP)
  • Strong communicator with good organizational skills and a team-first attitude
  • Bachelor's degree in a related field preferred
  • Ability to work rotational shift, M-F, 7am and 9am start time
  • Ability to work the on-call rotational shift once a month 

Benefits and Perks

  • Fully paid Medical, Dental, Vision, Disability, and Life Insurance
  • Fully stocked kitchen; free breakfast and lunch every day on-site
  • Tuition Reimbursement Program
  • 401(k) with employer match
  • Paid Vacation, Sick, and Parental leaves
  • Commuter and Flexible Spending Programs

Base Salary Range 

$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter. 

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