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Lead Desktop Support Engineer Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support Engineer We are seeking an experienced Desktop Support Engineer with 8-10 years of experience providing enterprise desktop support. The ideal candidate will be responsible for ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

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Lead Desktop Support Engineer information

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How much do lead desktop support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a lead desktop support engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the key skills and qualifications needed to thrive as a lead desktop support engineer?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are the typical career advancement opportunities for a lead desktop support engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

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Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer - L1

Downers Grove, IL • On-site

Forhyre
1 - 10 employees
Learn more about Forhyreexternal

Full-time

Re-posted 15 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude