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Lead Desktop Support Engineer Jobs (NOW HIRING)

TekShapers

Desktop Support engineer

Boston, MA

Desktop Support engineer Location: Boston MA Duration: 6+ Months Job Details; Team Supervision ... Lead weekly, monthly, quarterly meetings * Prepare monthly/quarterly presentations Escalation ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

GENERAL SUMMARY OF JOB RESPONSIBILITIES The Desktop Support Engineer provides physical infrastructure evaluation, implementation, and 2nd-level technical support services to staff and customers on ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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Lead Desktop Support Engineer information

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How much do lead desktop support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Engineer, and why are they important?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are the typical career advancement opportunities for a Lead Desktop Support Engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.

What does a Lead Desktop Support Engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

More about Lead Desktop Support Engineer jobs
What job categories do people searching Lead Desktop Support Engineer jobs look for? The top searched job categories for Lead Desktop Support Engineer jobs are:
Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of May 2026, with employment types broken down into 23% Full Time, 76% Part Time, and 1% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support engineer

Desktop Support engineer

TekShapers

Boston, MA

Other

Posted 3 days ago

Job description

Position: Desktop Support engineer

Location: Boston MA

Duration: 6+ Months

Job Details;

Team Supervision & Support

  • Manage and guide L1 support staff (helpdesk/operations)
  • Provide mentoring, feedback, and training
  • Guide the team on known issues and standard fixes
  • Maintain knowledge base articles and FAQs
  • Ensure the team follows all security procedures to maintain data security

Incident & Ticket Management

  • Ensure tickets are logged, categorized, and prioritized correctly
  • Monitor response and resolution times
  • Escalate complex issues to L2/L3 and SME teams when needed

SLA & Performance Monitoring

  • Track KPIs and support metrics
  • Ensure the team meets service level agreements (SLA)
  • Generate reports for management

Client Interaction

  • Need to be in client office for at least 3 days in a week
  • Ensure good communication and customer satisfaction
  • Handle regular meetings with clients on issues, feedback, KT requirements, infrastructure changes, improvements, etc.
  • Lead weekly, monthly, quarterly meetings
  • Prepare monthly/quarterly presentations

Escalation Management

  • Handle escalated user concerns or complaints
  • Prepare and monitor post-escalation reports and action plans

Process Automation

  • Ensure the team follows defined operating procedures (SOPs)

Coordination with Infrastructure Teams

  • Manage helpdesk telephony systems
  • Work with infrastructure vendors and VDI connectivity

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Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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