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Lead Desktop Support Engineer Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Zones

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

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How much do lead desktop support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a lead desktop support engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the key skills and qualifications needed to thrive as a lead desktop support engineer?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are the typical career advancement opportunities for a lead desktop support engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

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What job categories do people searching Lead Desktop Support Engineer jobs look for?

The top searched job categories for Lead Desktop Support Engineer jobs are:

Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Axiom Technologies LLC

Conyers, GA • On-site

Other

Posted 2 days ago

New

Job description

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
Key Responsibilities
● Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.
Required Skills
● Strong knowledge of Windows operating systems and desktop environments
● Experience in hardware troubleshooting and replacement
● Basic understanding of networking (LAN connectivity, switches, routers)
● Ability to diagnose and resolve desktop, printer, and peripheral issues
● Good communication and customer service skills
● Ability to work independently in onsite support environments
Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:
● Windows Laptop
● LAN Cable
● Console Cable
● Screwdriver Toolkit
● Basic IT troubleshooting tools
Work Model
● On-demand / field support role
● Work assignments will be shared by the Service Delivery Team
● Engineers will be contacted via phone or email when support is required
● Engineers will receive site location, SPOC details, and reporting time before each assignment
● No guaranteed number of working hours

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