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Lead Desktop Support Engineer Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

TEKsystems

Lead Desktop Support Technician

Tracy, CA

$35 - $38.50/hr

Provide day-to-day desktop support, break/fix services, and hardware maintenance. * Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues.

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

We are looking for Desktop Support Engineer who will be a team member and individual contributor. Candidate should be able to handle CXO level customers with white glove approach. Interest to learn ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

Freeman Health System

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

Tixy Services LLC

Desktop Support Engineer

Tyler, TX · On-site

Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices ...

Modigent

Desktop Support Engineer

Waco, TX

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS/IT assets, including desktops, laptops, mobile devices ...

ASRC

Desktop Support Engineer

Anchorage, AK · On-site

The Desktop Support Engineer is responsible for software deployment, updates, automation, and cybersecurity. This position supports high-level IT projects as it relates to cybersecurity and/or ...

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Lead Desktop Support Engineer information

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How much do lead desktop support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a lead desktop support engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the key skills and qualifications needed to thrive as a lead desktop support engineer?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are the typical career advancement opportunities for a lead desktop support engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

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Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Albuquerque, NM • On-site

Other

Re-posted 14 days ago

Job description

Position: Desktop Support Engineer

Location: Albuquerque, NM 87107 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Job Summary

The Desktop Support Engineer –will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

 

Key Responsibilities:

  • Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues.
  • Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
  • Configure and deploy standard devices, operating systems, applications, drivers, and security tools.
  • Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access.
  • Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks.
  • Support office moves by disconnecting, reconnecting, and validating workstations and network connections.
  • Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support.
  • Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision.
  • Maintain accurate ticket, asset, inventory, and CMDB records.
  • Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams.
  • Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

  • 3 years of experience in desktop support, help desk, or IT support.
  • Experience supporting Windows desktops and laptops.
  • Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting.
  • Experience using ticketing systems and documenting technical issues.
  • Strong customer-service, communication, and problem-solving skills.
  • Ability to work onsite and handle standard IT equipment.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

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