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Lead Desktop Support Engineer Jobs (NOW HIRING)

Teceze Ltd

Desktop Support Engineer

Salt Lake City, UT · On-site

Desktop Support Engineer Location: Salt Lake City, UT / Onsite Employment Type: Full-Time W2 and 1099 * We are looking for a Technical Help Desk Engineer to provide technical support and assistance ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

aptlogix LLC

Desktop Support Engineer

Manhattan, NY · On-site

Desktop Support Engineers Durations: 6 Months+ Location: New York City, NY Deskside Support - Key Responsibilities 1 Service Delivery & Field Service Operations Provide dedicated on-site desktop ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

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All JobsLead Desktop Support Engineer Jobs

Lead Desktop Support Engineer information

See salary details

$10

$26

$45

How much do lead desktop support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for lead desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Engineer, and why are they important?

To thrive as a Lead Desktop Support Engineer, you need strong expertise in troubleshooting hardware and software issues, knowledge of operating systems, and a background in IT or computer science. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent communication, leadership, and problem-solving skills help you effectively manage a support team and interact with end users. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What is the difference between Lead Desktop Support Engineer vs Desktop Support Technician?

AspectLead Desktop Support EngineerDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, enterprise environments, team leadership rolesHelp desks, small business IT support, end-user support
ResponsibilitiesLeading support teams, troubleshooting complex issues, coordinating projectsBasic troubleshooting, hardware/software support, user assistance

The Lead Desktop Support Engineer typically oversees support teams, handles complex issues, and manages projects, requiring advanced certifications and experience. In contrast, the Desktop Support Technician focuses on routine user support and basic troubleshooting. Both roles are essential in IT support, but the lead position involves more leadership and technical expertise.

What does a Lead Desktop Support Engineer do?

A Lead Desktop Support Engineer oversees a team responsible for maintaining and troubleshooting end-user computer systems and software. They provide advanced technical support, manage escalated issues, and ensure that IT service standards are met. In addition to hands-on problem-solving, they coordinate support staff, implement best practices, and help with training and documentation. Their goal is to ensure minimal downtime and high productivity for users across the organization.

What are the typical career advancement opportunities for a Lead Desktop Support Engineer?

As a Lead Desktop Support Engineer, you often have a clear path to move into senior IT management or specialized technical roles, such as IT Manager, Systems Administrator, or Network Engineer. Many organizations value the leadership, technical expertise, and customer service skills you develop in this position. Advancement can also come through managing larger teams, overseeing broader IT infrastructure, or transitioning into project management roles. Demonstrating initiative in process improvement and mentoring junior staff can further enhance your prospects for promotion.
More about Lead Desktop Support Engineer jobs
What job categories do people searching Lead Desktop Support Engineer jobs look for? The top searched job categories for Lead Desktop Support Engineer jobs are:
Lead Desktop Support Engineer jobs near you
Infographic showing various Lead Desktop Support Engineer job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

Volpe Enterprises, Inc.

North Wales, PA

Full-time

Posted 8 days ago

Job description

Volpe Enterprises, Inc. is currently looking for a full-time Desktop Support Engineer will work closely with the IT Director to ensure all end-user equipment is working efficiently across all systems.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

  • N/A

Responsibilities:

  • Must have strong customer service skills.
  • Ability to work in a fast paced environment.
  • Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
  • Experience setting up and managing network infrastructure devices.
  • Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
  • Knowledge of MS Server 2025, Windows 11/10, MS Office
  • Onboarding and Off-boarding of users.
  • Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

systems are running efficiently.

  • Diagnose and resolve hardware/software issues for users and the systems.
  • Provide technical support to end-users, manage user accounts, and train users on network and software use.
  • Regular attendance and punctuality are required.
  • Ensures all projects follow company policies, security standards, and data protection requirements.
  • Follows company policies and procedures while operating safely and maintains professionalism in all environments.
  • Other duties and projects as assigned.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

  • N/A

Responsibilities:

  • Must have strong customer service skills.
  • Ability to work in a fast paced environment.
  • Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
  • Experience setting up and managing network infrastructure devices.
  • Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
  • Knowledge of MS Server 2025, Windows 11/10, MS Office
  • Onboarding and Off-boarding of users.
  • Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

Systems are running efficiently.

  • Diagnose and resolve hardware/software issues for users and the systems.
  • Provide technical support to end-users, manage user accounts, and train users on network and

software use.

  • Regular attendance and punctuality are required.
  • Ensures all projects follow company policies, security standards, and data protection requirements.
  • Follows company policies and procedures while operating safely and maintains professionalism in all

environments.

  • Other duties and projects as assigned.

Apply