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Level 3 Support Engineer Jobs in New York (NOW HIRING)

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10-12 Years Visa Type: USC / GC Only Must-Have Skills: Financial Services ...

New

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Cooley LLP

Product Support Engineer

Manhattan, NY · On-site

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Snap, Inc.

Software Engineer, Level 3

New York, NY · On-site

$118K - $176K/yr

We're looking for Level 3 Software Engineers to join Snap Inc! This role will offer opportunities ... support programs, and compensation packages that let you share in Snap's long-term success!

Runlayer

Support Engineer

New York, NY · On-site +1

What We're Looking For * 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies. * An infrastructure support background, or strong ...

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for level 3 support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.
What are popular job titles related to Level 3 Support Engineer jobs in New York? For Level 3 Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Level 3 Support Engineer jobs in New York look for? The top searched job categories for Level 3 Support Engineer jobs in New York are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Level 3 Support Engineer

Northern Base

Jersey City, NJ • On-site

Full-time

Posted 3 days ago

New

Job description

Hiring Alert | Level 3 Support Engineer

Location: New York, NY (Onsite)

Employment Type: Full-Time

Experience Required: 10–12 Years

Visa Type: USC / GC Only

Must-Have Skills:

Financial Services Market Data Platform Support

Production Support & Level 3 Engineering

RTDS / RTMDS Components (ADH, ADS, DACS, ATS)

Red Hat Enterprise Linux (RHEL) Administration

Advanced Shell Scripting

Python Automation & Scripting

Rundeck Automation Platform

Market Data Network Troubleshooting

Server Hardware Troubleshooting

Platform Builds & Production Configuration Management

ServiceNow Incident & Change Management

Jira Workflow Management

Git & CI/CD Development Tools

DX1 or Comparable Development Tooling

WAN/LAN Network Delivery Support

Infrastructure Monitoring & Production Operations

Patch Management & Compliance Support

Preferred Experience:

Experience supporting private-cloud platforms in enterprise environments

Experience with HPE Synergy and HPE OneView

Experience with ITRS and BigPanda monitoring platforms

Experience developing automation for large-scale infrastructure delivery

Experience managing RTMDS infrastructure builds and inventory automation

Strong troubleshooting skills for complex production environments

Experience creating technical documentation and operational procedures

Ability to train and mentor L1/L2 support teams

Experience collaborating with engineering, development, network, and quality teams

Strong analytical, communication, and problem-solving skills

Education:

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field preferred.

Tech Stack:

RTDS | RTMDS | ADH | ADS | DACS | ATS | RHEL | Linux Administration | Shell Scripting | Python | Rundeck | ServiceNow | Jira | Git | DX1 | CI/CD | WAN/LAN | Network Troubleshooting | Market Data Systems | Private Cloud | Infrastructure Monitoring | HPE Synergy | HPE OneView | ITRS | BigPanda | Patch Management | Production Support | Automation Engineering | Financial Services Technology