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Level 3 Support Engineer Jobs in New York (NOW HIRING)

Edutek Ltd.

Support Engineer Level 3

White Plains, NY · On-site

$60K - $75K/yr

Support Engineer Level 3 The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Snap, Inc.

Software Engineer, Level 3

New York, NY

$118K - $176K/yr

We're looking for Level 3 Software Engineers to join Snap Inc! This role will offer opportunities ... support programs, and compensation packages that let you share in Snap's long-term success!

Runlayer

Support Engineer

New York, NY · On-site +1

What We're Looking For * 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies. * An infrastructure support background, or strong ...

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Level 3 Support Engineer information

See New York salary details

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$74

How much do level 3 support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 3 support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.
What are popular job titles related to Level 3 Support Engineer jobs in New York? For Level 3 Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Level 3 Support Engineer jobs in New York look for? The top searched job categories for Level 3 Support Engineer jobs in New York are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Support Engineer Level 3

Edutek Ltd.

White Plains, NY • On-site

$60K - $75K/yr

Full-time

Posted 24 days ago

Job description

Support Engineer Level 3

The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must.

Key Responsibilities
  • Provide dedicated, hightouch IT support, ensuring rapid response and realtime resolution of all technology issues.
  • Support and maintain multiple devices, ensuring seamless synchronization and configuration across devices.
  • Manage and troubleshoot applications are essential to the workflow, including Windows, Outlook, Microsoft Teams, OneNote, etc.
  • Partner closely with the administrative team to identify, triage, and resolve issues
  • Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
  • Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.
    • Requirements
  • Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or seniorlevel support.
  • Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Google Admin and ServiceNow.
  • Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
  • Exceptional communication and interpersonal skills, with a whiteglove customer service mindset.
  • Ability to work independently and work in team setting
  • Experience with Intune Mobile Device Management (MDM).
  • Onsite presence is required for this position.

    • Note: Clients require fingerprinting and background checks. Candidates will have to comply.

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