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Level 3 Support Engineer Jobs in New York (NOW HIRING)

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to ... at least 3+ years spent in maintaining and supporting financial or other applications.

intenseye

Application Support Engineer

New York, NY · On-site

... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ... This position requires three days at our NYC Office. What you will do: Customer support ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ... This position requires three days at our NYC Office. What you will do: Customer support ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

... level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured ... This position requires three days at our NYC Office. What you will do: Customer support ...

TAD PGS, Inc.

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

You are responsible for customer satisfaction at the technical level, the proper functioning of our ... All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S.

TAD PGS, Inc

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

You are responsible for customer satisfaction at the technical level, the proper functioning of our ... All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S.

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Level 3 Support Engineer information

See New York salary details

$18

$43

$74

How much do level 3 support engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for level 3 support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are popular job titles related to Level 3 Support Engineer jobs in New York?

For Level 3 Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Level 3 Support Engineer jobs in New York look for?

The top searched job categories for Level 3 Support Engineer jobs in New York are:

Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Platform Support Engineer

New York, NY • Hybrid

Octaura
Finance and Insurance • 11 - 50 employees
Learn more about Octauraexternal

$100K - $150K/yr

Full-time

Re-posted 22 days ago

Job description

 
The role in a nutshell 
The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are responsible for ensuring the high levels of availability of the production, demonstration and test systems. They will work in a high-pressure mission critical production environment. The candidate will play a key role in the resolution of any problems in the system in a timely and professional manner.
 
To be successful in this role, the Platform Support Engineer is expected to proactively learn and understand Octaura's business needs, and develop or implement solutions to meet those needs. To that end, the Platform Support Engineer is expected to demonstrate a proven ability to problem-solve and multi-task. Flexibility is a must, as the schedule may include occasional late night or weekend duties.
 
This is an exciting time for Octaura as we are rapidly growing and are looking for energetic, collaborative and driven thinkers to join us! Please note this role is based out of our NYC office and our current structure is 4 days (Mon-Thurs) in the office, 1 day from home.

Desired experience

  • Bachelor's degree or equivalent with combined experience.
  • The ideal candidate must have 5+ years' work experience In application support, preferably in the financial industry, with at least 3+ years spent in maintaining and supporting financial or other applications.
  • Demonstrate excellent oral and written communication skills.
  • Skills and experience in any or all of the following will give the right candidate an edge:
    • Linux command line
    • Shell scripting
    • Java
    • Python
    • SQL
    • Nagios and/or Splunk
    • Ticketing systems such as Jira or ServiceNow

The base pay range for this position in New York is $100,000 - $150,000 annually. Pay may vary depending on job-related knowledge, skills, and experience. Equity and year-end bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Applicants should apply via Octaura's internal or external careers site. 

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