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Level 3 Support Engineer Jobs (NOW HIRING)

InterSystems

Support Engineer III

Boston, MA · On-site

$102K - $127K/yr

As a developer support professional in the WRC: * You manage the solution of complicated problems in complex technical environments. * You will contribute to a smart, cooperative, problem-solving ...

CINC Systems

Staff Application Support Engineer

Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams * Surface recurring issues, failure patterns, and systemic risks with clear recommendations ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Notes: • Support Engineer • Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA ... splunk logs, second level support, state of infrastructure • Create tickets - end to end ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues ...

Innoflight LLC

RMA Support Engineer III

San Diego, CA · On-site

$110K - $135K/yr

The RMA Support Engineer III plays a critical role in ensuring customer satisfaction and product ... level investigations. * Drive Root Cause Resolution: Partner with Engineering, Quality, and ...

Transmit Security

Senior Technical Support Engineer

$120K - $160K/yr

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues ...

Innoflight

RMA Support Engineer III

San Diego, CA · On-site

$110K - $135K/yr

A DAY IN THE LIFE: The RMA Support Engineer III plays a critical role in ensuring customer ... level investigations. * Drive Root Cause Resolution: Partner with Engineering, Quality, and ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description ... Escalate issues to Level 2/3 teams as needed, following escalation protocols. * Document incidents ...

Cooley

Product Support Engineer

Chicago, IL

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Cooley LLP

Product Support Engineer

San Francisco, CA · On-site

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Cooley

Product Support Engineer

Seattle, WA

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

Cooley LLP

Product Support Engineer

Palo Alto, CA

Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners ... Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ...

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the salary of L3 support engineer?

The salary of a Level 3 Support Engineer typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Senior support roles with specialized skills or certifications may earn higher compensation, and some positions include benefits such as bonuses or overtime pay.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Executive or lead engineering roles, often involving management and strategic responsibilities, are also more likely to reach this compensation level.

What is a level 3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support. They often troubleshoot advanced problems, work with specialized tools, and may collaborate with development teams to identify root causes and implement solutions.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. Career progression may include moving into specialist or managerial roles within IT or engineering teams.
More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
What job categories do people searching Level 3 Support Engineer jobs look for? The top searched job categories for Level 3 Support Engineer jobs are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer III

Support Engineer III

InterSystems

Boston, MA • On-site

$102K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products.
InterSystems Worldwide Response Center helps our customers succeed by solving problems.
As a developer support professional in the WRC:
  • You manage the solution of complicated problems in complex technical environments.
  • You will contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private.
  • You will work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance.
  • You will use source code as an investigative resource.
  • You own responsibility for solutions, decide the plan of attack, and are accountable for the results.

You will grow your career and build your value.
  • We provide training to hone your problem-solving and communication skills.
  • You will be exposed to a broad range of technology.
  • You will gain skills and confidence in driving high-leverage situations.
  • You have the opportunity for constant learning.
  • A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.
  • You will be challenged, so make sure a challenge is what you are looking for.
  • After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

You need to have:
  • BS in Computer Science, Engineering or hard Science
  • Enthusiasm for solving interesting problems.
  • Experience with Unix/Linux or Windows environments a plus.
  • Strong Communication skills are a must.
  • Experience in the healthcare IT industry is valued.
  • 10+ years of experience developing or maintaining software.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
  • Medical, vision, and dental insurance
  • Short-term and long-term disability, and life insurance
  • 401(k) Profit Sharing Contribution
  • Paid Time Off and Holidays
  • Parental Leave
  • Tuition reimbursement

The estimated base compensation range for this role is:
$102,000-$127,000 USD
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

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