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Level 3 Support Engineer Jobs (NOW HIRING)

Calvert Systems

Software Engineer Level 3

Annapolis, MD · On-site

$131K/yr

Software Engineer - Level 3 Location: Anne Arundel County, MD Clearance: Top Secret with Fullâ€'Scope Polygraph We are seeking a highly experienced Software Engineer Level 3 to support our ...

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Calvert Systems

Network Engineer Level 3

Annapolis, MD · On-site

$92K/yr

Anne Arundel County, Maryland Clearance: TS/SCI with Full Scope Polygraph We are seeking a highly skilled Network Engineer Level 3 to support mission operations for our customer. This position ...

New

All Copy Products

Level 1 Support Engineer

Denver, CO · On-site

$25 - $30/hr

Tier‑1 IT Support Engineer Position Summary The Tier‑1 IT Support Engineer provides ... vision, 3 weeks of pto, paid holidays, company paid life insurance, 401k with a company match ...

Weber Metals, Inc.

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop ... engineering and at least 1 year documented experience as an NAS 410 certified Ultrasonic or ...

Weber Metals

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop ... engineering and at least 1 year documented experience as an NAS 410 certified Ultrasonic or ...

InterSystems

Support Engineer III

Boston, MA · On-site

$102K - $127K/yr

As a developer support professional in the WRC: * You manage the solution of complicated problems in complex technical environments. * You will contribute to a smart, cooperative, problem-solving ...

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Level 3 Support Engineer information

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How much do level 3 support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

How much do level 3 engineers make?

Level 3 Support Engineers typically earn between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require advanced technical skills, certifications, and troubleshooting expertise in complex systems.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. They may work in IT departments, technical support centers, or network operations environments.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support teams. They analyze and troubleshoot advanced hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may collaborate with development teams for issue resolution. Strong problem-solving skills, technical certifications, and experience with ticketing systems are typically required.

What is a L3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support teams. They often troubleshoot advanced problems, analyze system logs, and may work with development teams to identify root causes, typically requiring strong technical skills and knowledge of tools like ticketing systems and diagnostic software.
More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
What job categories do people searching Level 3 Support Engineer jobs look for? The top searched job categories for Level 3 Support Engineer jobs are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Software Engineer Level 3

Calvert Systems Engineering Inc

Annapolis Junction, MD • On-site

$131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Software Engineer – Level 3 Location: Anne Arundel County, MD Clearance: Top Secret with Full‑Scope Polygraph

We are seeking a highly experienced Software Engineer Level 3 to support our customer's complex, mission‑critical development efforts. This senior-level role requires an expert engineer with extensive hands-on experience delivering robust, reliable software in secure operational environments.

What We Are Looking For:

Education Requirements

  • A Bachelor's degree in Computer Science or a related discipline from an accredited college or university.
  • In lieu of a Bachelor's degree, an additional four (4) years of Software Engineering experience on projects with similar software processes may be substituted.

Experience Requirements

  • A minimum of twenty (20) years of professional experience as a Software Engineer supporting programs and contracts of comparable scope, type, and complexity.
  • Proven expertise in designing, implementing, testing, and deploying complex software systems.
  • Experience leading or mentoring development teams is highly valued.

What We Offer:

  • Comprehensive benefits including health, dental and vision for the employee and family
  • 401k Plan with a company contribution; fully vested immediately
  • Company paid Life and AD&D insurance
  • Company paid Short-Term and Long-Term Disability insurance
  • Flexible Spending Accounts
  • Paid Time Off (PTO)
  • 10 paid holidays
  • Employee Assistance Program
  • Tuition Reimbursement

Who We Are:

Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in eleven states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.

Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.