ZipRecruiter

Log In

1

Level 3 Support Engineer Jobs (NOW HIRING)

Calvert Systems

Network Engineer Level 3

Annapolis, MD · On-site

$92K/yr

Anne Arundel County, Maryland Clearance: TS/SCI with Full Scope Polygraph We are seeking a highly skilled Network Engineer Level 3 to support mission operations for our customer. This position ...

New

Weber Metals, Inc.

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop ... engineering and at least 1 year documented experience as an NAS 410 certified Ultrasonic or ...

Weber Metals

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop ... engineering and at least 1 year documented experience as an NAS 410 certified Ultrasonic or ...

InterSystems

Support Engineer III

Boston, MA · On-site

$102K - $127K/yr

As a developer support professional in the WRC: * You manage the solution of complicated problems in complex technical environments. * You will contribute to a smart, cooperative, problem-solving ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

... expert-level support and rapid issue resolution. This role bridges technical operations and ... With deep cross-functional collaboration and 24/7 Tier 3 support responsibilities, the Support ...

CINC Systems

Staff Application Support Engineer

Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams * Surface recurring issues, failure patterns, and systemic risks with clear recommendations ...

next page

Showing results 1-20

All JobsLevel 3 Support Engineer Jobs

Level 3 Support Engineer information

See salary details

$16

$39

$68

How much do level 3 support engineer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for level 3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Level 3 Support Engineers, and how can they be addressed?

Level 3 Support Engineers often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is diagnosing rare or undocumented problems, which requires strong analytical skills and deep knowledge of the systems involved. These engineers frequently collaborate with development teams to resolve bugs or design flaws, and may need to create custom solutions or patches. Staying current with evolving technologies and maintaining clear communication with other support levels are key to overcoming these challenges and ensuring timely resolutions.

What is a Level 3 Support Engineer?

A Level 3 Support Engineer is a highly skilled technical professional responsible for resolving the most complex and advanced issues that cannot be addressed by lower-level support teams. They typically handle escalations from Level 1 and Level 2 support, perform in-depth troubleshooting, and work closely with development teams to diagnose and fix software or hardware problems. In addition to problem-solving, Level 3 Support Engineers may create technical documentation, develop solutions for recurring issues, and contribute to improving product quality. Their expertise is essential for maintaining system reliability and customer satisfaction.

How much do level 3 engineers make?

Level 3 Support Engineers typically earn between $70,000 and $100,000 annually, depending on experience, location, and industry. They often require advanced technical skills, certifications, and troubleshooting expertise in complex systems.

What is the difference between Level 3 Support Engineer vs Level 2 Support Engineer?

AspectLevel 3 Support EngineerLevel 2 Support Engineer
CertificationsITIL, CompTIA, vendor-specific certificationsBasic IT certifications, CompTIA A+
Work EnvironmentAdvanced troubleshooting, complex issue resolution, collaboration with development teamsHandling common issues, providing user support, escalation to Level 3
ResponsibilitiesDiagnosing complex problems, system configuration, mentoring Level 1/2Resolving standard technical issues, customer communication, escalation

Level 3 Support Engineers focus on resolving complex technical problems, often requiring advanced certifications and deep system knowledge. They work closely with development teams and handle escalated issues. In contrast, Level 2 Support Engineers manage routine problems, provide user support, and escalate more complex issues to Level 3. Both roles are essential in a technical support hierarchy, with Level 3 handling the most advanced troubleshooting.

What are the key skills and qualifications needed to thrive as a Level 3 Support Engineer, and why are they important?

To thrive as a Level 3 Support Engineer, you need advanced troubleshooting skills, deep expertise in operating systems and network infrastructure, and typically a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems (such as ServiceNow), remote diagnostic tools, and certifications like CompTIA, Microsoft, or Cisco are highly valued. Strong analytical thinking, effective communication, and the ability to remain calm under pressure help you excel in resolving complex issues. These skills are crucial for efficiently handling escalated technical problems and ensuring minimal downtime for clients or internal users.

What jobs can I get with a level 3 in engineering?

A Level 3 Support Engineer typically qualifies for advanced technical roles such as senior support technician, network administrator, or systems analyst. These positions often require strong problem-solving skills, familiarity with troubleshooting tools, and relevant certifications like CompTIA or Cisco. They may work in IT departments, technical support centers, or network operations environments.

What is a Level 3 support engineer job description?

A Level 3 support engineer is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support teams. They analyze and troubleshoot advanced hardware, software, and network problems, often using diagnostic tools and technical knowledge, and may collaborate with development teams for issue resolution. Strong problem-solving skills, technical certifications, and experience with ticketing systems are typically required.

What is a L3 support engineer?

A Level 3 Support Engineer is a senior technical professional responsible for resolving complex issues that cannot be handled by Level 1 or Level 2 support teams. They often troubleshoot advanced problems, analyze system logs, and may work with development teams to identify root causes, typically requiring strong technical skills and knowledge of tools like ticketing systems and diagnostic software.
More about Level 3 Support Engineer jobs
What states have the most Level 3 Support Engineer jobs? States with the most job openings for Level 3 Support Engineer jobs include:
What job categories do people searching Level 3 Support Engineer jobs look for? The top searched job categories for Level 3 Support Engineer jobs are:
Level 3 Support Engineer jobs near you
Infographic showing various Level 3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Payments Support Engineer L2/L3

Payments Support Engineer L2/L3

Accord Technologies Inc.

Charlotte, NC • On-site

$134K/yr

Contractor

Re-posted 11 days ago

Job description

Job ID # JR1028085
L2/L3 Payments Support Engineer - ACI/MTS (Payments, ACI, MTS, Base24, Baking Domain)
Location: Charlotte, NC (Need Onsite day 1, hybrid 3 days from office).
Duration: long term
Position type: W2 contract.

 
Mandatory skills:  ACI Base24 / MTS (Modular Transaction Switch) platforms, ACH, Wire, Card Payments, Real-Time Payments (RTP), Digital Wallet transactions,  Payments Support, ACI/MTS, Payments, ACI, MTS, Base24, Switching components, Baking Domain,maintain service levels and respond to critical issues,PCI-DSS, fraud alert handling, and audit support.
 
Job Description:

As part of our dedicated payment operations support team, we are seeking a highly skilled L2/L3 Payments Support Engineer with hands-on experience in ACI Base24 / MTS (Modular Transaction Switch) platforms. The role is critical to ensuring the resilience, integrity, and continuous availability of high-volume payment processing systems including ACH, Wire, Card Payments, Real-Time Payments (RTP), and Digital Wallet transactions. Candidate will collaborate with application support, infrastructure, and payment operations teams to maintain service levels and respond to critical issues, while working closely with vendors.

 
Responsibilities:
  • Level 2 Responsibilities:
    • Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions.
    • Handle incidents, service requests, and escalations within defined SLAs.
    • Coordinate with infrastructure teams for patch management, capacity issues, or system upgrades.
    • Support change control processes for deployments across non-prod and prod environments.
  • Level 3 Responsibilities:
    • Deep-dive analysis on production incidents involving Base24, MTS, or switching components.
    • Review and optimize transaction routing, message parsing (ISO 8583), and settlement interfaces.
    • Debug source code (if applicable) or configuration scripts and interface logs.
    • Drive problem management and post-incident reviews with full RCA documentation.
    • Liaise with ACI or third-party vendors for code-level fixes and updates.
    • Collaborate on compliance and security tasks including PCI-DSS, fraud alert handling, and audit support.
 
Requirements:
  • 7 to 9+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
  • Base24 Classic / UP Framework.
  • Modular Transaction Switch (MTS).
  • ISO 8583 / XML / JSON payment messages.
  • Card processing systems (debit/credit, EMV, tokenization).
  • ACH, Wire, and RTP flows.
  • Middleware and interfaces (e.g., MQ, APIs, TCP/IP).
  • Unix/Linux administration.
  • Shell/PERL scripting.
  • SQL and relational databases.
  • Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc.