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Tier 1 Technical Support Engineer Jobs (NOW HIRING)

Resound Networks LLC

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Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies * Maintaining status on open tickets * Scheduling installs/service calls for all markets * Assist ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... You will own Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on ... the Tier 1 support team. - Assisting the Tier 1 support team by providing guidance to resolve ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective ...

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Tier 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 1 technical support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is tier 1 technical support?

A Tier 1 Technical Support Engineer is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They often use diagnostic tools and follow predefined procedures to resolve issues quickly before escalating more complex cases to higher support tiers.

What is a Tier 1 Technical Support Engineer?

A Tier 1 Technical Support Engineer is an entry-level IT professional who serves as the first point of contact for customers experiencing technical issues. They are responsible for troubleshooting basic problems, answering user queries, and escalating more complex issues to higher support tiers if necessary. Their goal is to resolve issues quickly and efficiently, ensuring customer satisfaction while documenting each case for future reference. Tier 1 engineers typically handle issues related to software, hardware, network connectivity, and user account management.

What are some common challenges faced by Tier 1 Technical Support Engineers, and how can they be effectively managed?

Tier 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide variety of customer issues, and communicating complex technical information to non-technical users. Successfully managing these challenges involves strong organizational skills, a customer-oriented mindset, and continuous learning to stay updated on product changes. Additionally, collaborating closely with Tier 2 engineers and other teams for escalations helps ensure timely and accurate resolutions, while also providing opportunities for professional growth.

What is L1, L2, and L3 support salary?

For a Tier 1 Technical Support Engineer, salary levels typically increase with experience and skill set. Entry-level L1 support roles often start around $30,000 to $45,000 annually, while L2 and L3 positions can range from $50,000 to over $80,000, depending on the industry and location. Advanced certifications and technical expertise usually lead to higher compensation at L3 levels.

What is Tier One technical support?

Tier One technical support is the initial level of customer assistance where support agents handle basic issues such as password resets, account access, and common troubleshooting. It requires strong communication skills and familiarity with diagnostic tools to resolve straightforward problems before escalating more complex issues to higher support tiers.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries like technology or finance. Executive or leadership roles in engineering organizations may also reach this compensation level, often including bonuses and stock options.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Engineer, and why are they important?

To thrive as a Tier 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in fast-paced technical environments.

What is the difference between Tier 1 Technical Support Engineer vs Customer Support Specialist?

AspectTier 1 Technical Support EngineerCustomer Support Specialist
CredentialsBasic technical certifications, relevant product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, help desks, customer service departments
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical troubleshooting, product supportCustomer inquiries, service issues

While both roles involve assisting customers, Tier 1 Technical Support Engineers focus on technical troubleshooting and resolving product issues, often requiring basic technical certifications. Customer Support Specialists primarily handle customer inquiries and service requests, emphasizing communication and customer service skills. The roles overlap in customer interaction but differ in technical depth and focus.

More about Tier 1 Technical Support Engineer jobs
What cities are hiring for Tier 1 Technical Support Engineer jobs? Cities with the most Tier 1 Technical Support Engineer job openings:
What job categories do people searching Tier 1 Technical Support Engineer jobs look for? The top searched job categories for Tier 1 Technical Support Engineer jobs are:
Tier 1 Technical Support Engineer jobs near you
Infographic showing various Tier 1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 5% As Needed, 13% Full Time, 80% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Tier 1 Technical Support Agent

Tier 1 Technical Support Agent

Resound Networks LLC

Pampa, TX • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

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Job description

This is not a remote position.

Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas, New Mexico and soon to be more! We are looking for a driven individual to join our in house growing team.

Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.

Job Duties: The responsibilities for this position include, but are not limited to, the following:

  • Weekend & Evening Shifts
  • Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies
  • Maintaining status on open tickets
  • Scheduling installs/service calls for all markets
  • Assist with billing/sales scenarios

Qualifications:

The following qualifications are required to be considered:

  • High school diploma or GED required.
  • Comfortable working w/ computers
  • Great customer service and interpersonal skills
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as available.
  • Positive and professional attitude
  • Ability to work well in a team environment
  • Maintain high level of organization and time management
  • Ability to adapt and thrive in a fast paced work environment
  • Self Motivated

Preferences:

  • Previous experience in IT or Technical background
  • Bilingual

Company Description

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.