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Tier 1 Technical Support Engineer Jobs (NOW HIRING)

Resound Networks LLC

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Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies * Maintaining status on open tickets * Scheduling installs/service calls for all markets * Assist ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... You will own Tier 1 ticket flow -- managing tickets routed from the support team and our AI-powered ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... You will own Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered ...

Extensiv

Tier 1 Support Engineer

American Fork, UT · On-site

Are you passionate about providing top-notch technical support and ensuring customer satisfaction? We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective ...

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Tier 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 1 technical support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for tier 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Tier 1 Technical Support Engineer?

A Tier 1 Technical Support Engineer is an entry-level IT professional who serves as the first point of contact for customers experiencing technical issues. They are responsible for troubleshooting basic problems, answering user queries, and escalating more complex issues to higher support tiers if necessary. Their goal is to resolve issues quickly and efficiently, ensuring customer satisfaction while documenting each case for future reference. Tier 1 engineers typically handle issues related to software, hardware, network connectivity, and user account management.

What are some common challenges faced by Tier 1 Technical Support Engineers, and how can they be effectively managed?

Tier 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, troubleshooting a wide variety of customer issues, and communicating complex technical information to non-technical users. Successfully managing these challenges involves strong organizational skills, a customer-oriented mindset, and continuous learning to stay updated on product changes. Additionally, collaborating closely with Tier 2 engineers and other teams for escalations helps ensure timely and accurate resolutions, while also providing opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Engineer, and why are they important?

To thrive as a Tier 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in fast-paced technical environments.

What is the difference between Tier 1 Technical Support Engineer vs Customer Support Specialist?

AspectTier 1 Technical Support EngineerCustomer Support Specialist
CredentialsBasic technical certifications, relevant product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, help desks, customer service departments
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical troubleshooting, product supportCustomer inquiries, service issues

While both roles involve assisting customers, Tier 1 Technical Support Engineers focus on technical troubleshooting and resolving product issues, often requiring basic technical certifications. Customer Support Specialists primarily handle customer inquiries and service requests, emphasizing communication and customer service skills. The roles overlap in customer interaction but differ in technical depth and focus.

More about Tier 1 Technical Support Engineer jobs
What cities are hiring for Tier 1 Technical Support Engineer jobs? Cities with the most Tier 1 Technical Support Engineer job openings:
What job categories do people searching Tier 1 Technical Support Engineer jobs look for? The top searched job categories for Tier 1 Technical Support Engineer jobs are:
Tier 1 Technical Support Engineer jobs near you
Infographic showing various Tier 1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 5% As Needed, 13% Full Time, 80% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Tier One Technical Support

Tier One Technical Support

Science Applications International Corporation

Aberdeen Proving Ground, MD • On-site

Full-time

Posted 7 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

Job Description
JOB DESCRIPTION:
SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.
This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
JOB DUTIES:
  • Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide base-level network support to include restoration of system access and minor system anomaly resolution.
  • Other duties will include Tier 1 level support covering:
    • User Account Management.
    • Monitor System Status.
    • Report on System Outages.
    • Log outage statistics.
    • Limited System/Service Restarts.
    • Escalating Tickets to Higher Tiers.

Qualifications
REQUIRED EXPERIENCE AND CLEARANCE:
  • Bachelors in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree.
  • IATII Level Certification in line with DoD 8570.
  • Relevant computing environment certification. (Linux+, MCSA, Red Hat Certified Administration).
  • Experience working with Windows OS and Linux.
  • Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
  • Candidate must be a US Citizen.
  • Dual Citizenship is a disqualifier for this position.

REQUIRED SKILLS:
  • Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read and understand network and electronic diagrams and troubleshoot system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help).
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • Knowledgeable of the following:
    • Coding (BASH).
    • Coding (Puppet).
    • YAML.
    • Network (TCP/IP).
    • Network (DHCP Server, Linux).
    • Network (DNS Server, Linux & Windows).
    • Provisioning (PXE / Anaconda).
    • Active Directory.
    • Niagara Files.
    • Public Key Infrastructure.

DESIRED SKILLS:
  • Familiarity with the systems being supported by this help desk.
  • Familiarity with communication security and signals intelligence designs and operations.
  • Familiarity with network operations and repair.
  • Familiarity with Quality Assurance (QA) policies and procedures for DoD systems.
  • Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Prior military IT or networking experience is a plus.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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