ZipRecruiter

Log In

1

Tier 2 Network Support Jobs (NOW HIRING)

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

next page

Showing results 1-20

All JobsTier 2 Network Support Jobs

Tier 2 Network Support information

See salary details

$14

$26

$37

How much do tier 2 network support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is L1, L2, L3 support job description?

In a Tier 2 Network Support role, L1 support handles basic troubleshooting and customer inquiries, L2 support manages more complex issues requiring deeper technical knowledge, and L3 support involves advanced problem resolution, often involving network engineers or specialists. These levels help organize support workflows and ensure efficient issue escalation and resolution.

What are Tier 2 Network Support specialists?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

What is level 2 network support?

Level 2 network support is a technical support role responsible for resolving more complex network issues that cannot be fixed by Level 1 support. It involves troubleshooting network hardware, software, and configurations, often requiring knowledge of networking protocols, tools, and certifications like Cisco CCNA or CompTIA Network+.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist, and why are they important?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

How does a Tier 2 Network Support role typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.

What is a Tier 2 support role?

A Tier 2 Network Support role involves handling more complex technical issues that cannot be resolved by Tier 1 support. It requires in-depth knowledge of network systems, troubleshooting skills, and often involves working with specialized tools and documentation to resolve escalated problems efficiently.

What is a Tier 2 support job description?

A Tier 2 Network Support job involves diagnosing and resolving complex network issues that cannot be fixed by Tier 1 support. It requires in-depth technical knowledge of network protocols, hardware, and software, often using tools like network analyzers and ticketing systems. Tier 2 support staff typically escalate unresolved issues to Tier 3 and may hold certifications such as CompTIA Network+ or Cisco CCNA.
More about Tier 2 Network Support jobs
What states have the most Tier 2 Network Support jobs? States with the most job openings for Tier 2 Network Support jobs include:
What job categories do people searching Tier 2 Network Support jobs look for? The top searched job categories for Tier 2 Network Support jobs are:
Tier 2 Network Support jobs near you
Infographic showing various Tier 2 Network Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,870 per year, or $26.4 per hour.
Tier 2 Network Engineer

Tier 2 Network Engineer

Advanced Network Management Inc

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

ANM is seeking a Tier 2 Network Engineer to join our exceptional team.

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

  • Competitive Salary
  • Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
  • Paid Time Off
  • 401K Plan
  • Flexible Spending Account
  • Employee Recognition Rewards
  • Career training geared towards professional growth


Who We Are Looking For:

We are looking for a skilled and customer-focused Tier 2 Network Engineer to join ANM’s Managed Services team. In this role, you will serve as the primary escalation point for network-related client support issues, handling priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure. The ideal candidate will possess strong technical expertise in enterprise networking technologies, exceptional troubleshooting abilities, and excellent communication and customer service skills. You will collaborate closely with Service Desk and cross-functional teams to deliver proactive, reactive, and preventative managed services while acting as a trusted advisor and extension of our clients’ IT Operations teams.

What you will be doing as a Tier 2 Network Engineer


  • Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
  • Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
  • Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
  • Generate and implement clear and consistent documentation of client environments.
  • Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
  • Evaluate client environments for optimization and improvement opportunities.
  • Follow and develop documentation and SOPs for project deliverables and support procedures.
  • Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
  • Participate in project activities on an as-needed basis.
  • Participate in a rotational on-call schedule for high-priority escalations.
  • Invest time in continued education to learn new technologies.


Required education, technical skills, and/or experience:

  • Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
  • ITIL Foundation (or higher) preferred.

REQUIRED TECHNICAL COMPETENCIES

  • 3+ years of experience with routing and switching network technologies.
  • Proficiency with at least three of the following technologies for three or more years
  • Application Centric Infrastructure (ACI)
  • Identity Services Engine (ISE)
  • Cisco SD-Access
  • Cisco SD-WAN
  • Meraki MX, MS, MR and SD-WAN
  • Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD)
  • Public cloud infrastructure (AWS or Azure)
  • Digital Network Architecture / Catalyst Center (DNAC)
  • Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
  • Wireless networks and Wireless LAN Controllers
  • Load Balancing platforms (F5, A10, Kemp, NetScaler)

PREFERRED TECHNICAL COMPETENCIES

  • Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
  • Experience with ServiceNow, including incident, change, and knowledge management workflows.
  • Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
  • Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
  • Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.

CONSULTING & SOFT SKILLS

  • Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
  • Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
  • Excellent verbal and written communication; consistent, customer-focused follow-through.
  • Strong mentoring mindset and commitment to continuous learning.
  • Ability to work independently and be a self-starter.


TRAVEL:

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.



ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership.
Candidates may request additional information regarding the hiring process by contacting Human Resources.