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Tier 2 Network Support Jobs (NOW HIRING)

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incidents, demonstrate troubleshooting skills and ...

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incidents, demonstrate troubleshooting skills and ...

Peraton

Network Administrator

Redstone Arsenal, AL

$51K - $82K/yr

The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI's IT Critical Incident Management (CIM) Program ...

NewGen Technologies Inc.

Network Tier II Technician

Aurora, CO · On-site

$23.75 - $30.75/hr

NewGen Technologies Inc. is seeking a Tier II Network Technician to support customer data communications systems through design specifications, testing, and inspections for computer networks. The ...

Peraton

Network Administrator

Huntsville, AL · On-site

$51K - $82K/yr

The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI's IT Critical Incident Management (CIM) Program ...

Peraton

Network Administrator

Redstone Arsenal, AL · On-site

$51K - $82K/yr

The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI's IT Critical Incident Management (CIM) Program ...

Leidos

Sr. Tier II Network Technician

Sacramento, CA · On-site

$92K - $166K/yr

The Tier 2 Nework Technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets * Draft and implement standard network change ...

Leidos

Sr. Tier II Network Technician

Sacramento, CA · On-site

$92K - $166K/yr

The Tier 2 Nework Technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets * Draft and implement standard network change ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

Apply Early

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

Apply Early

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

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Tier 2 Network Support information

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How much do tier 2 network support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What are Tier 2 Network Support specialists?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist, and why are they important?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

How does a Tier 2 Network Support role typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.
More about Tier 2 Network Support jobs
What states have the most Tier 2 Network Support jobs? States with the most job openings for Tier 2 Network Support jobs include:
What job categories do people searching Tier 2 Network Support jobs look for? The top searched job categories for Tier 2 Network Support jobs are:
Tier 2 Network Support jobs near you
Tier II Network Technician

Tier II Network Technician

Leidos

Aurora, CO • On-site

$73K - $132K/yr

Full-time

Posted 3 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

56th of 437 rated business services

Job description

The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technicianto support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

  • The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.

  • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.

  • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).

  • Draft and implement standard network change requests.

  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).

  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.

  • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).

  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).

  • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs).

  • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)

  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).

  • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.

  • Experience with Visio.

  • Familiar with ServiceNow and Confluence.

  • May have up to 10% COMSEC responsibilities based on site and team needs

Minimum Requirements

  • An active TS/SCI with poly

  • Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.

  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

  • Available to travel up to 20% of the time.

  • Available to work flexible hours, to include weekend support.

  • Ability to work independently and in a collaborative environment.

  • Hands on experience with Cisco and/or Juniper networks, routers, switches

  • Hands on experience configuring/troubleshooting switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs

  • Experience with MLPS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:June 30, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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