Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer
Bristol, PA · On-site
As part of the Tier 2 engineering team, you will help set an example for lower Tiers in knowledge ... Respond to customer support requests through incident tickets, phone calls, and email * Interact ...
Tier 2 Network Engineer
Bristol, PA · On-site
As part of the Tier 2 engineering team, you will help set an example for lower Tiers in knowledge ... Respond to customer support requests through incident tickets, phone calls, and email * Interact ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Engineer One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year ...
Tier 2 Network Support information
See salary details
$14.90 - $16.96
3% of jobs
$16.96 - $19.01
5% of jobs
$19.01 - $21.07
5% of jobs
$21.07 - $23.12
10% of jobs
$23.38 is the 25th percentile. Wages below this are outliers.
$23.12 - $25.17
13% of jobs
The median wage is $26.13 / hr.
$25.17 - $27.23
30% of jobs
$28.20 is the 75th percentile. Wages above this are outliers.
$27.23 - $29.28
19% of jobs
$29.28 - $31.34
6% of jobs
$31.34 - $33.39
3% of jobs
$33.39 - $35.45
3% of jobs
$35.45 - $37.50
2% of jobs
$14
$26
$37
How much do tier 2 network support jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.
What is L1, L2, L3 support job description?
In a Tier 2 Network Support role, L1 support handles basic troubleshooting and customer inquiries, L2 support manages more complex issues requiring deeper technical knowledge, and L3 support involves advanced problem resolution, often involving network engineers or specialists. These levels help organize support workflows and ensure efficient issue escalation and resolution.
What are Tier 2 Network Support specialists?
Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.
What is level 2 network support?
Level 2 network support is a technical support role responsible for resolving more complex network issues that cannot be fixed by Level 1 support. It involves troubleshooting network hardware, software, and configurations, often requiring knowledge of networking protocols, tools, and certifications like Cisco CCNA or CompTIA Network+.
What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist, and why are they important?
To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.
What is the difference between Tier 2 Network Support vs Tier 1 Network Support?
| Aspect | Tier 2 Network Support | Tier 1 Network Support |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CompTIA A+, basic networking certifications |
| Work Environment | Handles complex issues, escalated tickets, in-depth troubleshooting | Initial customer contact, basic troubleshooting, issue logging |
| Responsibilities | Diagnose advanced network problems, configure devices, escalate unresolved issues | Respond to common network issues, provide basic support, gather initial info |
| Industry Usage | Common in enterprise and service provider environments | Common in help desks and customer support centers |
In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.
How does a Tier 2 Network Support role typically interact with Tier 1 and Tier 3 teams?
In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.
What is a Tier 2 support role?
A Tier 2 Network Support role involves handling more complex technical issues that cannot be resolved by Tier 1 support. It requires in-depth knowledge of network systems, troubleshooting skills, and often involves working with specialized tools and documentation to resolve escalated problems efficiently.
What is a Tier 2 support job description?
A Tier 2 Network Support job involves diagnosing and resolving complex network issues that cannot be fixed by Tier 1 support. It requires in-depth technical knowledge of network protocols, hardware, and software, often using tools like network analyzers and ticketing systems. Tier 2 support staff typically escalate unresolved issues to Tier 3 and may hold certifications such as CompTIA Network+ or Cisco CCNA.
More about Tier 2 Network Support jobs
What states have the most Tier 2 Network Support jobs? States with the most job openings for Tier 2 Network Support jobs include:
What job categories do people searching Tier 2 Network Support jobs look for? The top searched job categories for Tier 2 Network Support jobs are:
Leidos rating
8.4
Based on 146 frontline employees who took The Breakroom Quiz
55th of 426 rated business services
Job description
The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technicianto support computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
The job duties of the Tier II Network Technician are as follows:
- The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
- Respond to and resolve incident tickets.
- Draft and implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
- Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
- Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).
- Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
- Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
- Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
- May have up to 10% COMSEC responsibilities.
Requirements
- Required Clearance: TS/SCI with Poly
- Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS Diplomaand 10 years.
- Additional required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
- Working knowledge of basic routing fundamentals.
- Ability to travel 25 percent of the time.
- In order to be considered for this position, you must have a valid driver's license and an acceptable driving record.
- This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:February 10, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Sourced by ZipRecruiter
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Reston, VA, US