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Tier 2 Network Support Jobs (NOW HIRING)

NewGen

Tier II Network Technician

El Segundo, CA · On-site

$25 - $32.25/hr

Our Partner has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer ...

Leidos

Senior Tier II Network Technician

El Segundo, CA · On-site

$92K - $166K/yr

The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incidents, demonstrate troubleshooting skills and ...

Blueport Inc.

Network Support Engineer Tier 2

Walpole, MA · On-site

$58K/yr

Serve as the Tier 2 escalation point, resolving advanced and complex network issues * Provide guidance and support to the Tier 1 support team * Configure and manage network infrastructure, including ...

Blueport Inc.

Network Support Engineer Tier 2

Walpole, MA · On-site

$58K/yr

Serve as the Tier 2 escalation point, resolving advanced and complex network issues * Provide guidance and support to the Tier 1 support team * Configure and manage network infrastructure, including ...

Blueport Inc.

Network Support Engineer Tier 2

Walpole, MA · On-site

$58K/yr

Serve as the Tier 2 escalation point, resolving advanced and complex network issues * Provide guidance and support to the Tier 1 support team * Configure and manage network infrastructure, including ...

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets * Diagnose and resolve network issues including congestion, routing changes ...

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Tier 2 Network Support information

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How much do tier 2 network support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 2 Network Support specialist?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

How does a Tier 2 Network Support specialist typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

More about Tier 2 Network Support jobs

What states have the most Tier 2 Network Support jobs?

States with the most job openings for Tier 2 Network Support jobs include:

What job categories do people searching Tier 2 Network Support jobs look for?

The top searched job categories for Tier 2 Network Support jobs are:

Tier 2 Network Support jobs near you
Infographic showing various Tier 2 Network Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,870 per year, or $26.4 per hour.

Tier II Network Technician

NewGen

El Segundo, CA • On-site

$25 - $32.25/hr

Full-time

Posted 14 days ago

Job description

Our Partner has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The Tier II Network Field Technician will support the installation and maintenance of the client LAN/WAN devices.
Responsibilities
  • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team
  • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
  • Draft and implement standard network change requests
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
  • Coordinate network operations, maintenance, repairs, or upgrades (Knowledge of CISCO/Juniper RMA process)
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs)
  • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS
  • May have up to 10% COMSEC responsibilities based on site and team needs
Requirements
  • TS/SCI CI Poly Clearance
  • 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.
  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
  • Available to travel up to 20% of the time.
  • Available to work flexible hours, to include weekend support
  • Ability to work independently and in a collaborative environment
  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
  • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs
  • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
  • Experience with Visio
  • Familiar with ServiceNow and Confluence

About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris@newgentechnologies.com
www.newgentechnologies.com

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