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Tier 2 Network Support Jobs (NOW HIRING)

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Colorado Springs, CO

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Las Cruces, NM · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

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Tier 2 Network Support information

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How much do tier 2 network support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for tier 2 network support in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What are Tier 2 Network Support specialists?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist, and why are they important?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

How does a Tier 2 Network Support role typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.
More about Tier 2 Network Support jobs
What states have the most Tier 2 Network Support jobs? States with the most job openings for Tier 2 Network Support jobs include:
What job categories do people searching Tier 2 Network Support jobs look for? The top searched job categories for Tier 2 Network Support jobs are:
Tier 2 Network Support jobs near you
Infographic showing various Tier 2 Network Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,870 per year, or $26.4 per hour.
Network Tier II Technician with Security Clearance

Network Tier II Technician with Security Clearance

NewGen Technologies

Aurora, CO • On-site

$24 - $30.75/hr

Other

Posted yesterday

Job description

Network Tier II Technician * Aurora, CO NewGen Technologies has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. 100% onsite in Aurora, CO Responsibilities * Support the installation and maintenance of the client LAN/WAN devices * Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team * Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs) * Draft and implement standard network change requests * Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment) * Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory * Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process) * Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) * Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs. * Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE) * Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs.) * Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.  * Experience with Visio * Familiar with ServiceNow and Confluence * May have up to 10% COMSEC responsibilities based on site and team needs Requirements * TS/SCI CI Poly Clearance * Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. * Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2 Desired Skills * Available to travel up to 20% of the time * Available to work flexible hours, to include weekend support * Ability to work independently and in a collaborative environment About Us For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ Apply Now More Openings * DNOC Tier II Technician - Incident Management * Aurora, CO Share This Job

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