Helpdesk Level 1 Jobs (NOW HIRING)

Helpdesk Level 1
Summary:
Installs, modifies, and makes repairs to desktops, laptops, printers, copiers,
scanners, cell phones and desktop software systems, and provides technical assistance and
training to system users by performing the following duties.
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.
Observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs remedial actions to correct problems.
Coordinates activities with other IT areas, network services, or other information systems groups.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Researches and generates Purchase Orders for Technical Purchases of the Organization.
Escalates requests when needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience:
Minimum Associate degree of arts or science (A. A. / A.S.) from two-year college or university;
or Two plus years related experience and/or training; or equivalent combination of education
and experience.
Certificates and Licenses:
CompTIA A+ and/or equivalent certification is a must.
Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial
reports, and legal documents. Ability to respond to common inquiries or complaints from
customers, regulatory agencies, or members of the business community. Ability to write
speeches and articles for publication that conform to prescribed style and format.
Math Ability:
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic
equations, and permutations. Ability to apply mathematical operations to such tasks as
frequency distribution, determination of test reliability and validity, analysis.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in mathematical or diagram form and
deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing
software; Spreadsheet software; Accounting software; Inventory software; Internet software;
Order processing systems; Project Management software; Database software and Contact
Management systems.
Equal Employment Opportunity
King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and respect. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all personnel without regard to race, color, sex, marital status, age, national origin, veteran status, or disability, except where such characteristics is an appropriate bonafide occupational qualification.
As a Ministry, ERJ takes full advantage of the exemption for Title VII religious discriminations afforded religious organizations. In doing so, ERJ reserves all rights allowed by law to base employment action on the grounds of religious beliefs and doctrine.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.