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Helpdesk Level 1 Jobs (NOW HIRING)

Endemol Shine North America

$35/hr

Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office. This role is focused on hands-on end-user support and day ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY

$20 - $25/hr

Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

) Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

$20.25 - $27.75/hr

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally ... Ideally, this person needs to be able to be somewhat flexible with regard to hours to help deal ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... Serves as a contact for level 1 support. Serves as a contact for users having problems using ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

DataOne

Level 1 Technician

Dallas, TX · On-site

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

DataOne

Level 1 Technician

OR · On-site +1

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

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Helpdesk Level 1 information

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$33

How much do helpdesk level 1 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for helpdesk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.
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Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Temporary IT Helpdesk Technician (Level 1 / Level 2)

Endemol Shine North America

On-site

$35/hr

Full-time

Re-posted 7 days ago

Job description

Job Purpose:

Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office.

This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3-4 months).

Essential Responsibilities:

  • Provide onsite Level 1 and Level 2 support for end-user technology issues
  • Troubleshoot and resolve issues across:
    • macOS and Windows endpoints
    • Mobile devices (iOS/Android)
    • Peripherals (printers, docking stations, AV/conference rooms)
  • Deliver walk-up and desk-side support for onsite employees
  • Manage and update tickets in Autotask, ensuring:
    • Timely response and resolution
    • Clear documentation of issues and actions taken
  • Support new hire onboarding and employee changes, including:
    • Device setup and deployment
    • Coordination with account provisioning processes
  • Install and configure:
    • Laptops/desktops
    • Monitors and peripherals
    • Basic AV and conferencing equipment
  • Perform basic administrative tasks (as directed), including:
    • Microsoft 365 / Entra ID user support
  • Escalate complex or recurring issues to senior IT staff
  • Maintain a high level of customer service and professionalism in all interactions

Skills & Qualifications

  • 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)
  • Strong troubleshooting skills across:
  • macOS and Windows environments
  • Experience supporting:
    • Microsoft 365 (Outlook, Teams, OneDrive)
    • Endpoint hardware and peripherals
  • Experience working in a ticketing system (Autotask or similar)
  • Ability to operate independently in a fast-paced, onsite environment
  • Strong communication skills with non-technical users
  • Comfortable handling walk-up and ad hoc support requests

Preferred Qualifications:

  • Experience in mixed Mac/PC environments
  • Familiarity with:
    • Active Directory / Entra ID
    • Device management tools (Group Policy, Addigy, or similar)
  • Experience supporting:
    • Conference room / AV setups
  • Prior contract or temporary IT support experience

Work Environment & Expectations:

  • Working hours are Monday-Friday, 9:00 AM-6:00 PM
  • This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements
  • This is a hands-on support role focused on day-to-day IT operations and end-user support

Eligibility Requirements:

  • Interested candidates must submit a resume/CV to be considered.
  • Must be willing to submit to a background investigation.
  • Must have unrestricted work authorization to work in the United States.
  • Must be 18 years or older.

Position Compensation:

This position is a temporary/contract position with a duration of 3-4 months. A salary of $35/hour has been established for this position depending on experience.

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