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Helpdesk Level 1 Jobs (NOW HIRING)

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY

$20 - $25/hr

Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

) Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... Serves as a contact for level 1 support. Serves as a contact for users having problems using ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... level 1 support. • Serves as a contact for users having problems using computer software ...

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Helpdesk Level 1 information

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How much do helpdesk level 1 jobs pay per hour?

As of May 30, 2026, the average hourly pay for helpdesk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Level 1 technician, and why are they important?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by Helpdesk Level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are Helpdesk Level 1 jobs?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.
More about Helpdesk Level 1 jobs
What cities are hiring for Helpdesk Level 1 jobs? Cities with the most Helpdesk Level 1 job openings:
What states have the most Helpdesk Level 1 jobs? States with the most job openings for Helpdesk Level 1 jobs include:
What job categories do people searching Helpdesk Level 1 jobs look for? The top searched job categories for Helpdesk Level 1 jobs are:
Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 1% Full Time, 87% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Technician II

IT Help Desk Technician II

ATLANTA UNION MISSION CORPORATION

Atlanta, GA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Do you feel called to serve in a Christian Ministry?
Do you want to serve where you make a difference in the lives of others?
Are you looking for a life-changing work experience?
If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.
The IT Helpdesk Technician at Atlanta Mission provides advanced support and serves as the escalation point for Tier 1 issues. This role assists with system administration, network troubleshooting, and helping maintain secure, up-to-date systems.
Essential Duties & Responsibilities:
  • Serve as the escalation point for Helpdesk Level 1, resolving advanced software, application, connectivity, and system configuration issues.
  • Perform in-depth diagnostics and troubleshooting of hardware, software, and peripheral devices.
  • Support and troubleshoot server, Wi-Fi, VPN, and network connectivity issues in collaboration with the Network Administrator.
  • Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems.
  • Support ERP, Salesforce, and other mission-critical applications.
  • Manage endpoint imaging, deployment, patching, and security updates.
  • Assist with the deployment of software updates, new equipment, and infrastructure improvements.
  • Monitor RMM alerts and system dashboards, taking proactive corrective action as needed.
  • Document issue resolutions, procedures, and best practices; maintain internal IT knowledge resources.
  • Train and mentor Helpdesk Level 1 staff and contribute to process and service improvements.
  • Participate in occasional after-hours support and on-call rotation as required

You will uphold the following Christ-centered values:
  • Humbly Serve: You strive to live, Love and Lead like Jesus
  • Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided
  • Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve
  • Joyfully celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
  • Strength in Unity: You embrace God's desire for oneness and kingdom-focused unity.

Position Requirements:
  • Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop).
  • 2+ years of IT support or systems administration experience.
  • Strong familiarity with Microsoft 365, Azure AD, Windows networking.
  • Experience with RMM tools and helpdesk platforms.
  • Strong customer service skills with the ability to communicate technical concepts clearly.
  • Commitment to Atlanta Mission's faith-based values and mission to transform the lives of those suffering from homelessness, poverty and addiction.

Physical Requirements:
  • Must have the ability to remain in a stationary position (standing, walking and sitting)
  • Must be able to communicate accurate information
  • Must be able to occasionally lift and/or carry up to 10lbs

Environmental Job Requirements:
  • Occasionally exposed to outdoor weather conditions during events
  • Moderate noise as in a business office environment
  • Lower exposure to communicable disease as described by OSHA

What We Offer
Employee Benefits:
  • Retirement Savings with Matching Contribution
  • Medical Insurance
  • Dental & Vision Insurance

Employer Paid Benefits:
  • 3 Weeks Paid Time Off accrued during your first year
  • 10 Paid Holidays
  • 1 Mental Health Day/year
  • Life Insurance
  • Short-Term Disability
  • Travel Assistance Program
  • Employee Assistance Program (EAP)
  • Medical Concierge
  • Spiritual & Professional Training & Development

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