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Helpdesk Level 1 Jobs (NOW HIRING)

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

$20.25 - $27.75/hr

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally ... Ideally, this person needs to be able to be somewhat flexible with regard to hours to help deal ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... Serves as a contact for level 1 support. Serves as a contact for users having problems using ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... level 1 support. • Serves as a contact for users having problems using computer software ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM Central Time

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM ...

DataOne

Level 1 Technician

OR · On-site +1

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

DataOne

Level 1 Technician

Dallas, TX · On-site

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

DataOne

Level 1 Technician

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

Robert Half

Receptionist - Level 1

Manhattan, NY · On-site

$20/hr

We are looking for a service-oriented Receptionist - Level 1 to support daily front desk operations ... Submit requests for building support, housekeeping, or other workplace services to help maintain a ...

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How much do helpdesk level 1 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.
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Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Level 1 Technician

Lenexa, KS • On-site

Digital Ally
Public Safety Statistics Centers and Offices • 51 - 200 employees
Learn more about Digital Allyexternal

$20.25 - $27.75/hr

Full-time

Re-posted 20 days ago

Job description

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals, troubleshooting documents, knowledge base articles and other documentation to successfully guide customers to general problem resolution. A basic general understanding of the following is necessary:
  • Automotive vehicle wiring
  • Computers and server operation, both hardware and software
  • General wireless networking knowledge
  • General network design knowledge

The Level 1 Technician is the first tier of support, responsible for answering phone calls and emails from our customers in a timely fashion. Immediate problem resolution is the goal. This position is required to create cases in our customer tracking database for every contact opportunity. The Level 1 Technician should be organized and self-motivated and must be able to take direction and apply it to future contact opportunities. This position will receive direction from Level 2 and Level 3 Technicians and reports to the Customer Service Manager.
Skills & Requirements
The Level 1 Technician needs to have excellent communication skills both oral and written and must be able to utilize a computer on a daily basis. This position is to be filled by a person that can work a 40 hour work week. An internal drive and desire for knowledge is essential as is punctuality. Ideally, this person needs to be able to be somewhat flexible with regard to hours to help deal with customer needs; however, the normal workday is 8:00 am - 5:00 pm, Monday through Friday.
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Employment
Digital Ally is looking for talented individuals who want to be part of our team. If you are looking for a company on the leading edge of digital technology, Digital Ally is the employer for you.
Digital Ally is an Equal Opportunity Employer and is committed to workforce diversity. Digital Ally also requires successful completion of post offer, pre-employment substance abuse and background checks.
If you have the right attitude, right skills and willingness to be part of a team, then please apply online.

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