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Helpdesk Level 1 Jobs in California (NOW HIRING)

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

USCS

MAINTENANCE LEVEL 1

Mcclellan, CA · On-site

... high level of professionalism, fostering collaboration, effective problem-solving, and strong ... help manage employee production, projects, and or special events. • Operate a registered motor ...

OCVIBE

Hockey Instructor, Level 1

Anaheim, CA · On-site

$22/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... Hockey Instructor, Level 1 Pay Details: The starting hourly rate for this position is $22.00 per ...

OCVIBE

Hockey Instructor, Level 1

Anaheim, CA · On-site

$22/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... Hockey Instructor, Level 1 Pay Details: The starting hourly rate for this position is $22.00 per ...

OCVIBE

Hockey Instructor, Level 1

Irvine, CA · On-site

$22/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... Hockey Instructor, Level 1 Pay Details: The starting hourly rate for this position is $22.00 per ...

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All JobsHelpdesk Level 1 JobsHelpdesk Level 1 Jobs in California

Helpdesk Level 1 information

See California salary details

$12

$22

$33

How much do helpdesk level 1 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for helpdesk level 1 in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.
What are popular job titles related to Helpdesk Level 1 jobs in California? For Helpdesk Level 1 jobs in California, the most frequently searched job titles are:
What job categories do people searching Helpdesk Level 1 jobs in California look for? The top searched job categories for Helpdesk Level 1 jobs in California are:
Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in California as of August 2026, with employment types broken down into 78% Full Time, 16% Part Time, 3% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Technical Customer Support / Helpdesk - Level 1

MOTA

Sunnyvale, CA

$9 - $17/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Company Description

UNorth, established in 1999, is a global leader of innovative consumer products and services. 

Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology.
The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard. 

UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We'll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed. 
There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more. 
UNorth Brands you will be working on specifically are:
Consumer Electronics
www.MOTA.com 

Aviation Headset for Pilots
www.FlyFaro.com 

Job Description
  • Job Title: Technical Customer Support / Helpdesk - Level 1
  • Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
  • Type: Full-time
  • General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
  • General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
  • Availability: Immediate Opening


RESPONSIBILITIES

  • Able to quickly understand and efficiently resolve customers' concerns
  • Able to provide superb customer care to all customers
  • Able to find technical answers and solutions online
  • Excellent Problem Solving Skills
  • Comfortable communicating over the phone, email, online, and live chat
  • Able to troubleshoot basic  IT related issues such as connecting computers, internet connections, etc
Qualifications
  • Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
  • Excellent Writing Skills.
  • Be Technical and up to date on Technology
  • General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
  • Understand basic HTML
  • Must be active on Facebook, Twitter, Instagram, YouTube
  • Ability to multi-task and prioritize in a fast-paced environment
  • Excellent troubleshooting and repair skills
  • Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
  • Legal to Work in the United States and be able to pass background check and screening


RESPONSIBILITIES (Include but not limited to):

  • Able to quickly understand and efficiently resolve customers' concerns
  • Able to provide superb customer care to all customers
  • Able to find technical answers and solutions online
  • Excellent Problem Solving Skills
  • Comfortable communicating over the phone, email, online, and live chat
  • Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc


____________________________________________________________

IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:

  • You should know (without research) top 5 technology product of this year.
  • You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
  • Consider yourself a sharp and internet savvy person
  • Consider yourself technical
  • Consider yourself a detailed-oriented person
  • Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
Additional Information
  • General Rate for this position is: $9 - $17 / Hour
  • Please Indicate your availability
  • This is an on-site position. Please do not apply if you are looking for remote work.

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