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Helpdesk Tier 2 Jobs (NOW HIRING)

Annexa Inc.

Senior Helpdesk Tier II

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Helpdesk Tier II Employment Type: Onsite Annexa is currently supporting DC Government's Department of Energy and Environment and is seeking a Senior Helpdesk Tier II to respond to and diagnose ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Serving as an escalation point for support issues that are escalated from our Tier I and Tier II ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... If you have less than 2 years of IT experience, please refrain from submitting your resume*

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How much do helpdesk tier 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Helpdesk Tier 2 jobs near you
Infographic showing various Helpdesk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Senior Helpdesk Tier II

Washington, DC • On-site

Annexa Inc.
IT Services • 11 - 50 employees
Learn more about Annexa Inc.external

$22.75 - $30.50/hr

Full-time

Re-posted 21 days ago

Job description

Senior Helpdesk Tier II
Employment Type: Onsite
Annexa is currently supporting DC Government's Department of Energy and Environment and is seeking a Senior Helpdesk Tier II to respond to and diagnose problems through discussion with users. The Department of Energy and Environment (DOEE) is the leading authority on energy and environmental issues affecting the District of Columbia. Using a combination of regulations, outreach, education, and incentives, our agency administers programs and services to fulfill our mission. We work collaboratively with other government agencies, residents, businesses, and institutions to promote environmentally responsible behavior that will lead to a more sustainable urban environment.
Responsibilities:
  • Provides technical assistance to computer system users in a Windows-based environment.
  • Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  • Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  • Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  • Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  • Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  • Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  • Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  • Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  • Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  • Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  • Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  • Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  • Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  • Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  • Communicates clearly and effectively with end users and IT team members.
  • Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  • Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  • Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  • Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.

Required Skills:
  • 11+ years of experience diagnosing and resolving end-user computer/computer peripherals problems.
  • 11+ years of experience providing second-tier support to end users, server, or mainframe apps/hardware.
  • 11+ years of experience documenting, tracking, and monitoring end-user, server, or mainframe apps/hardware problems.
  • Bachelor’s degree in IT or related field or equivalent experience.

Apply