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Helpdesk Tier 2 Jobs (NOW HIRING)

Helpdesk Tier 1

Cherry Hill, NJ ยท On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... If you have less than 2 years of IT experience, please refrain from submitting your resume*

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal ... plans to help ensure that our employees are happy and motivated. If you are interested in the ...

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal ... plans to help ensure that our employees are happy and motivated. If you are interested in the ...

Tier 2 Helpdesk Lead CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a ...

CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a large multi agency ...

The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a ...

Helpdesk Specialist - Tier II

Washington, DC ยท On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a Helpdesk ...

TheTier-2 Helpdesk Specialistcandidate will provide operations center support to a number of ... Support personnel is responsible for assisting Tier I personnel in solving basic technical problems ...

$15 - $20.75/hr

The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex ...

Tier II Helpdesk Specialist

Denver, CO ยท Remote

$18 - $22.50/hr

On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The ...

Tier II Help Desk

Alexandria, VA ยท On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Showing results 21-40

Helpdesk Tier 2 information

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How much do helpdesk tier 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Helpdesk Tier 2 jobs?

For Helpdesk Tier 2 jobs, the most frequently searched job titles are:

Infographic showing various Helpdesk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 2 Helpdesk Lead

Washington, DC โ€ข On-site

Full-time

Posted 21 days ago


Job description

Tier 2 Helpdesk Lead

Position Summary:

The Tier 2 Helpdesk Lead owns day-to-day operation of the USAidam Helpdesk, providing elevated support for identity governance, authentication, and access issues that Tier 1 (TechOne/District IT) is unable to resolve, and ensures timely, well-documented ticket resolution consistent with OCIO EOPS-defined SLAs.

Key Responsibilities

  • Manage assignment, triage, and resolution tracking of Tier 2 tickets across USAidgov, USAlogin, and USApriv
  • Ensure timely user responses per SLAs defined by OCIO EOPS in the EOUSA ticketing system
  • Ensure resolutions are properly documented and annotated prior to ticket closure
  • Identify and escalate rising or recurring issues to the Project Manager and Government PMs
  • Supervise/coordinate USAidam Helpdesk Support staff (0.5 FTE) in day-to-day operations
  • Maintain and update Job Aids, FAQs, and other end-user training/support materials
  • Support onboarding/troubleshooting for application owners integrating with USAlogin/USAidgov
  • Assist with user access issue troubleshooting stemming from Okta/SailPoint integrations

Minimum Qualifications

  • 3–5+ years of Tier 2/escalated helpdesk or IT support experience, ideally in an IAM environment
  • Working knowledge of SailPoint IdentityIQ and/or Okta IDaaS user support functions
  • Experience with ITSM/ticketing platforms and SLA-based service delivery
  • Strong customer service, documentation, and communication skills
  • Must be employed by a U.S.-based company with support services local to Washington, DC, and be available to all places of performance, including travel at no additional charge to the Government
  • Must possess, or be able to obtain, a Federal Government background check/clearance at the Secret level