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Helpdesk Tier 2 Jobs (NOW HIRING)

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... assistance via helpdesk ticketing system. · Diagnose and resolve technical issues onsite and ... Tier 2 Help Desk Technician · Security+ Certification · ITIL Foundation Certification · A ...

Plymouth Place, Inc.

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... helpdesk ticketing system. • Diagnose and resolve technical issues onsite and remotely. • Log ... Tier 2 Help Desk Technician • Security+ Certification • ITIL Foundation Certification • A ...

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Position Summary The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and ...

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

Join Us as a Tier 2 Help Desk Technician at Potter Global Technologies At Potter Global ... on IT support experience or helpdesk * Advanced operating system knowledge, including ...

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How much do helpdesk tier 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Helpdesk Tier 2 jobs near you
Infographic showing various Helpdesk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier II Help Desk

Alexandria, VA • On-site

KeenLogic
IT Services • 11 - 50 employees
Learn more about KeenLogicexternal

$22 - $30/hr

Full-time

Re-posted 9 days ago

Job description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
  • Bachelors and 3+ years' experience
  • Associates and 5+ years' experience
  • High School and 7+ years' experience
Job Duties:
  • Provide Tier II hardware and application support, including diagnosis and remediation, password and access resets, software installation, configuration, removal, and performance tuning.
  • Image, reimage, and deploy enterprise workstations using Microsoft Endpoint Configuration Manager (SCCM) and approved task sequences.
  • Support end users using approved remote assistance tools and in-person troubleshooting, resolving issues efficiently while maintaining security standards.
  • Manage incidents and service requests, performing analysis, documentation, and resolution in accordance with defined processes.
  • Perform root cause analysis to identify recurring issues and recommend corrective actions.
  • Administer Active Directory tasks such as account management, group membership, and workstation domain support.
  • Provide mobile device management support, including device provisioning, resets, and remote wiping.
  • Deliver printer support, including setup, queue configuration, toner and parts replacement, and issue remediation.
  • Support collaboration and productivity tools, including email, meeting rooms, video teleconferencing, user moves, and large data transfers.
  • Accurately document work in CRM, ticketing, and ACD systems
Required Skills:
  • Strong ability to troubleshoot Windows hardware and software issues.
  • Experience deploying and imaging enterprise workstations in a managed IT environment.
  • Proficiency with remote support and remote desktop tools.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated ability to follow established procedures and workflows.
Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

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